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Dawn O

Justin is top notch customer service

Review of WorldMark Indio
Reviewed May 31, 2024
Beautiful property, all inclusive. I was shocked with the extra fees at check in and the young lady that checked us in was very snippy and borderline rude. However the concierge, Justin was amazing!! Knowledgeable and so friendly. Now that we worked out a few hiccups, we will come again.
Date of stay: May 2024
Trip type: Travelled with family
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Wyndham Destinations, Owner at WorldMark Indio, responded to this review
Responded Jun 3, 2024
Thank you for taking the time to review your stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for another great stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 18, 2024

Friendly employees helpful to one’s needs if you forgot something they had groceries store gift shop coffee shop spa they had arcade for kids and adults movie theater gym

Date of stay: May 2024
    • Value
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    • Sleep Quality
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Review collected in partnership with RCI
Thank canmancan132
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at WorldMark Indio, responded to this reviewResponded May 20, 2024

Thank you for taking the time to review your stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for another great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 9, 2024

Lovely resort which allows for many activities, golf, swimming, etc

Peaceful and quite relaxing and enjoyable!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with RCI
Thank Resort63142310573
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at WorldMark Indio, responded to this reviewResponded May 20, 2024

Thank you for sharing your review of your recent 5-star stay with us. We're so pleased to hear that you had a terrific experience during your visit. We look forward to welcoming you back again soon!

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Reviewed April 20, 2024

Came here for weekend with my family for Coachella. I've stayed at other Wyndham's around the world and usually pretty solid. From the second they charged me $50 for "early check in" (really? most resorts just check you in when your room becomes available) until they offered us an "extra" hour check out if I'd take one of their cheesy time share tours, we felt scammed. When we discovered the wifi somehow just didn't work, but their overpriced wifi "package" add on did, we just gave up on the place. I pointed out that Expedia had sold this to me with "wifi included" but they made a BIG deal that "some unknown outside vendor" that they just couldn't understand (it's Expedia guys) must have ripped me off when they sold me this. I'll dispute the whole charge with Expedia, then, but what a bore. I'm just here for a weekend getaway, Wyndham, not to be hassled to death with cheapo scams and ripoffs.

Room tip: Coachella valley full of decent places, even timeshares. Go visit one of them instead.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Grantshadow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at WorldMark Indio, responded to this reviewResponded April 26, 2024

We’re sorry to learn about your experience at our resort. While we strive to create the perfect vacation for all of our guests, unfortunately sometimes we do fall short. But when we do, we try to make it right. Can you please call our WorldMark by Wyndham Owner Care team at 1-800-457-0103 so we can learn more about your vacation?

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Reviewed April 1, 2024

A car is recommended to explore the area. Expect Wi-Fi to be spotty due to location. Could use a full restaurant or bar on property. Hot tubs & pools were very clean. Lazy river was very relaxing
Definity will be back

Date of stay: March 2024
    • Value
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Review collected in partnership with RCI
Thank Cathyil21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at WorldMark Indio, responded to this reviewResponded April 4, 2024

How can we ever thank you for sharing your fantastic 5-star review with us? Your feedback truly brightens our day, and we can't wait to welcome you back. We hope to see you very soon!

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Reviewed March 31, 2024

We’ve been coming to this resort for at least 8 years, often twice a year so we clearly love it here. But this is night one and it’s been frustrating. The WiFi doesn’t work at all. We called the desk who referred us to their tech people but got a message and no return call. Despite our desire to have zero dealings with their notorious pushy sales team, they called out to us as we attempted to walk by and when we politely refused they actually chased us out the door. We love our 2 bed/2 bath units but when it had reached 10 pm and the kids were still screaming in the pool, we had to call the desk a second time (1st for WiFi failure) and ask they send someone to quiet down the noise. They responded , “ but the pool is closed”….uh right, so how hard is it to have security make the rounds at 10 pm nightly to ensure the “quiet time” policy is enforced. Oh and while the rest of the unit was clean, the microwave was dirty inside and hadn’t been wiped down.
I keep reading these same complaints over and over to which management replies, thank you for your review and we will share it with our team. Apparently not. Let’s see how the remainder of the week goes. At the rates we members pay, I think we expect a little more effort from the facility. At the very least can we expect some quiet by 10 pm at night? And NOT have to make a call to make that happen?

Room tip: Our experience is it’s quieter October and November when we’ve been here but pretty noisy in the spring. Be firm with the sales team.
Date of stay: March 2024
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank boroughskathy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at WorldMark Indio, responded to this reviewResponded April 4, 2024

Thank you for taking the time to review your stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for another great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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