The carpeting all through this property was deeply stained and dirty. There's cracks in the interior and exterior walls with stains. The couches are stained. I called twice and emailed once the day of our arrival to let them know that we would be checking in very late. I was told that there was "no problem" and that everything was "good to go". Upon arrival around midnight, my reservation for two queen beds was unavailable due to a "sell out". I explained that I had reserved a room with two queen beds over a month ago and needed just that plus I had called twice that day to confirm and let them know we would be late and no one told me that there was an issue. They offered me a room with one bed or told me that they could "simply cancel your reservation and I could look elsewhere". Wow! We looked at the one bed room that they offered me but the hallway carpeting, walls, and overall look of the hotel was run down (not like the pictures online) therefore we decided to drive next door to another hotel and check availability, but they were booked solid. Being that it was near midnight, we went back and accepted a room. Upon checking in, they changed up rooms and gave us another room that had a king size bed. It was a wheelchair accessible room with wider doors and larger bathroom. However, this room had stained couches and carpeting as well. It was hot and muggy and felt very gross. Then there was our neighbors who were up partying the whole night and yelling out obscenities until 4am. There were also guests who were outside our window in a car smoking pot and listening to loud music and going in and out of the hotel for most of the early morning (12am to 2am). Lot's of people hanging out in the parking lot for no apparent reason. No,...I'm not a prude,..I've slept in some pretty nasty and weird places. This hotel rates right up there. If this property was advertised as a hostel, then I would understand, but it has the word "suites" in it's title! I have pictures, but suffice to say, I think this review pretty much sums up our experience with this hotel and you can imagine what we saw. m To sum up: Dirty Hotel that is falling apart with questionable guests doing god knows what with poor customer service. To be fair,....yes, the night manager did finally give me a discounted rate once I voiced my displeasure with the circumstances of arriving to only be told that they didn't have my room.

Check in process was NOT smooth, short staffed, slow and not customer service oriented.

Pool was closed, as was gym, breakfast and maid service.

No extras whatsoever.

Rugs throughout the hotel hallways were filthy.

Room was clean.

Was just ok, I wouldn't go again. They charge handicap for parking and the handicap is mostly full causing me t walk a long distance. The rooms were clean, and a good size, Due to covid the dining room was limited.