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Tai T

hotel close to outlet and legoland

Reviewed Feb 14, 2024
hotel located at a great location. offers a free shuttle to and from LEGOLAND. rooms were clean. only issues were the room had a weird smell later in the day and had to turn off the heater/ac unit because it kept making a loud noise scaring my daughter
Date of stay: February 2024
Trip type: Travelled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this review
Responded Jun 4, 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest. I also want to thank you for sharing your inconvenient experience with the HVAC unit in your room. I will coordinate with our maintenance staff immediately to ensure this issue is corrected. Thank you, once again, for your time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (834)
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All reviews outlet mall across the street free breakfast free shuttle to legoland within walking distance nice balcony lego land no elevator hot tub flower fields pool area shuttle service outlets windmill kids microwave ocean
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4 - 9 of 835 reviews
Reviewed January 1, 2024 via mobile

I will start by saying, I’m not one to leave negative reviews but….

Pros- Pool, area/location, and decent price

Cons- We checked in on Tuesday. NO ONE came to offer clean towels, give toilet paper, dump garbage, etc until Sunday morning (the day we checked out). We literally had to go in search of these items. Spending hundred on a hotel, I don’t feel I should have to go searching for toilet paper or towels…. This is an older hotel. There was a musty smell. I tried not to investigate it. We opened our patio door each evening when we came back and left it open over night (we were on the second floor). I have no clue what kind of shampoo/conditioner it was but BRING YOUR OWN! It definitely did not do good things to my hair. (My husband, “I don’t know what that is, but it isn’t conditioner”- and he has minimal hair).

The few employees (check in, the lady came who came offering to clean the morning we checked out) weren’t “unfriendly”… but it just seemed to be lacking all the way around. Perhaps they are just short staffed? I don’t know, but it wasn’t the best.

I do wish h would have seen the reviews on this site before booking.

Date of stay: December 2023
Trip type: Travelled with family
Thank mom2kmk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this reviewResponded February 12, 2024

On behalf of my entire team, I would like to express my sincerest apologies for the lackluster service you received. Your concerns are duly noted, and we will address this directly with our staff. We hope to have the opportunity to make a more positive, lasting impression in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 5, 2023

A much much older hotel. On our very first day the hotels AC unit went out, they tried to move us to another room only to find out that the AC tower for the whole resort went down and it was down for the 2 nights we were there. The front desk manager stated we would have our booking comp for the inconvenience however we had booked through Sam’s Club who refused to refund our booking charges even after we proved all the information from the hotel. I will never ever book anything through Sam’s club travel again and I would never recommend Sam’s club travel to anyone!

Date of stay: September 2023
Trip type: Travelled with family
Thank rjhaoda3rd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this reviewResponded November 7, 2023

Thank you for taking the time to leave us a review. We do apologize for the inconvenience you faced during your stay.

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Reviewed September 29, 2023

Does not deserve some of the negative reviews. And I am fussy so this is my honest review. Our room was clean, spacious with a great comfy bed and good bedding. We had a microwave and full size fridge., coffee machine. Plenty of good shampoo and conditioner and body lotion. Yes , it had a musty spell but being closed up during Covid won’t have helped. Also coastal properties do tend to be musty. We just sprayed a bit of perfume around and it was fine. The pool is great, warm and clean with nice surroundings. It’s good value. Don't be put off by other reviews. We loved the location and room. One negative is it is a bit dark in the ground floor rooms, could do with more lighting, but it’s not a deal breaker. Would certainly stay again.

Room tip: Maybe upper rooms may not be as dark as ground floor. No lift though.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank marycrawford0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this reviewResponded September 29, 2023

Thank you for taking the time to give us a review. We are ecstatic to learn you enjoyed your stay. We also look forward to hosting your next stay here at Carlsbad by the Sea Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2023 via mobile

The worst SD hotel I have been to in the last 30 years. Beyond horrible regarding staff and customer service. I’m shocked they are allowed to operate. I would return if it was free. Pay more and stay away. Pay a few more bucks and don’t let this crappy place ruin your weekend or vacation.

Date of stay: September 2023
Trip type: Travelled with family
1  Thank Tricia A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this reviewResponded September 11, 2023

We appreciate you staying with us and sharing your experience. Thank you for your time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2023

We booked our stay thru the Legoland website, and we severely regret doing so. I was disappointed with the room, but overlooked that. But then I saw the mold in the vents. That was very gross. But I became furious when they refused to provide the promised shuttle back to the hotel. Or rather, they told us that we’d have to call the hotel when we needed the shuttle—and then they refused to answer the phone after multiple calls. The first call, they answered, asked to put me on hold, and then just hung up. After multiple calls back, they never answered. We had to walk back to the hotel, carrying everything we had—including a bag, a large Lego box, and two exhausted children. It turned a great day into a painful night of fighting with angry, tired children who just had to trudge a mile back when a shuttle was promised but not provided. The day is marred by the evening’s struggles derived in large part from the hotel’s inability to even answer a phone. The hotel is untrustworthy and clearly does not care for its visitors. (Did I mention that there was music playing from the pool area all night long? Definitely harder to sleep, and maybe everyone in the group was grumpier from that, too.) I do not intend to ever stay here again, and I encourage others—especially families—to avoid it.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank Jim B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Esequiel Ramirez, General Manager at Carlsbad by the Sea Hotel, responded to this reviewResponded September 11, 2023

Thank you for your candid feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality of standards for our customers. It will be our goal to address these issues to prevent any future occurrences. We hope you will give us an opportunity to better serve you in the future.

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