The resort was beautiful, immaculate, staff was thoughtful, courteous and available, food was delicious. The only problem were the floors being slippery because of the humidity and wetness. My family and I will be back.
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Farhana A
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Review of Dreams Royal Beach Punta Cana
Reviewed 3 weeks ago
This was by far the worst experience and most expensive experience with a resort. My family and I stayed at the preferred rooms. We had two rooms, of the two rooms, for my whole trip and numerous attempts to fix the AC in our room, it was all for nothing. The room ac was broken and we were extremely hot all day especially at night. The sink leaked. Room service was atrocious. Always took over an hour, everytime we ordered they messed up on our food. House keeping was the worst I ever seen. Every day around 4pm I had to call them to send some one to either clean my kids room or our room. They dont mind taking the tips we left them on a daily basis but they didnt bother cleaning anything all other than the bed. The restaurant food was terrible. Try the buffet, its decent. Other than 3 people we had encountered, which was our butler (Billy),our pool bartender (lucas), when we checked in at the preferred side. Everyone was so rude and nasty. They do not understand a lick of english, instead of saying "excuse me" they say 'WHAT?!", they roll their eyes everytime you want something or need something. They genuinely look like they do not want to work there or be there. And they call you by "hey lady, or hey man". I came to Punta Cana so many times in the past, and I have never came a cross a whole resort full of rude, nasty people and food was terrible. I spent more money with a family of 5, preferred, and this was not worth it. I will not be coming back to DR at all. If i do I will try Lopesan. SInce when has Dreams become this bad?1 We tip whether it was good service or horrible service cause we know hard work is hard work.
I travel every year with family, its my kids end of school year travel. I know food at resorts are a hit or miss. I also know that not everyone will be nice. But for a whole resort to be like is crazy. They are also very racist. We are a south asian family, and its like they dont want to serve us, give us attitude, and roll their eyes at us until we leave that nice tip at the end and its like "oh ok".
I genuinely cannot express how shocked I was with the rude, nasty attitude and faces they make. And I'm from NYC. Save your money and try another resort. They are not it.
Dreams Royal Punta Cana retrain your employees!
Date of stay: June 2024I travel every year with family, its my kids end of school year travel. I know food at resorts are a hit or miss. I also know that not everyone will be nice. But for a whole resort to be like is crazy. They are also very racist. We are a south asian family, and its like they dont want to serve us, give us attitude, and roll their eyes at us until we leave that nice tip at the end and its like "oh ok".
I genuinely cannot express how shocked I was with the rude, nasty attitude and faces they make. And I'm from NYC. Save your money and try another resort. They are not it.
Dreams Royal Punta Cana retrain your employees!
Room Tip: Chairs get taken up by the pool early. I suggest wake up at the crack of dawn and get yourselves...
Trip type: Travelled with familyValue
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Location
Cleanliness
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econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this review
Responded 2 weeks ago
Dear Farhanaa430,
Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Royal Beach Punta Cana. We regret that your experience did not meet your expectations and sincerely apologize for the issues you encountered during your stay.
We extend our sincerest apologies for the many aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously. Please know that addressing the areas and services you mentioned is a top priority for us, and we are committed to making improvements to ensure a better experience for our guests.
We appreciate your positive feedback regarding Billy and Lucas, and we will ensure that their efforts are duly recognized. However, the overall negative experience you described is not representative of the service we aim to provide.
On the other hand, we would like to emphasize that our customer base is extremely diverse, comprising individuals of all races, nationalities, ages, and gender orientations. We take pride in providing the same level of respect and service to everyone who visits our establishment. Our team is composed of individuals from various backgrounds, nationalities, and skin colors, further reflecting our commitment to inclusivity. We are dedicated to providing an excellent experience for all of our guests, regardless of their demographic.
Please be assured that your comments are important to us and will not be ignored. Your feedback is valuable in helping us enhance our service. We hope to have the chance to regain your trust in the future. If there is anything else we can do to assist you further, please feel free to contact us at e-concierge@dreamsresorts.com.
Once again, we extend our sincerest apologies for the inconvenience you faced and thank you for bringing these issues to our attention.
Respectfully
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Royal Beach Punta Cana. We regret that your experience did not meet your expectations and sincerely apologize for the issues you encountered during your stay.
We extend our sincerest apologies for the many aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously. Please know that addressing the areas and services you mentioned is a top priority for us, and we are committed to making improvements to ensure a better experience for our guests.
We appreciate your positive feedback regarding Billy and Lucas, and we will ensure that their efforts are duly recognized. However, the overall negative experience you described is not representative of the service we aim to provide.
On the other hand, we would like to emphasize that our customer base is extremely diverse, comprising individuals of all races, nationalities, ages, and gender orientations. We take pride in providing the same level of respect and service to everyone who visits our establishment. Our team is composed of individuals from various backgrounds, nationalities, and skin colors, further reflecting our commitment to inclusivity. We are dedicated to providing an excellent experience for all of our guests, regardless of their demographic.
Please be assured that your comments are important to us and will not be ignored. Your feedback is valuable in helping us enhance our service. We hope to have the chance to regain your trust in the future. If there is anything else we can do to assist you further, please feel free to contact us at e-concierge@dreamsresorts.com.
Once again, we extend our sincerest apologies for the inconvenience you faced and thank you for bringing these issues to our attention.
Respectfully
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,602)
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819jonis
Kerhonkson, New York
2
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago
Dear 819joinis,
Thank you for choosing Dreams Royal Beach Punta Cana as your host and for taking the time to share your experience with us.
It was a privilege to serve as your host during your recent visit. We are pleased to learn that your experience was truly memorable. Your feedback is invaluable in helping us to maintain our commitment to providing our guests with the highest quality service.
We have taken note of the areas for improvement that you have kindly highlighted in your overview. Your feedback is invaluable in helping us to maintain our commitment to providing our guests with the highest quality service.
We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with another truly wonderful and memorable experience.
Warm Regards
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melanie C
Our family had a great time at Dreams Royal Beach Punta Cana. We had a 1st floor suite in the preferred section with the pool just steps from our patio. One room had a king bed and the adjoining room had 2 full or queen size beds.
Overall, the food was good with a variety of options. All of the restaurants had something my kids enjoyed. Portofino was probably our favorite.
We were assigned a butler with our preferred room and Yaca did a great job. She was always available and a huge help making dinner reservations for our large party of 14.
One of our favorite parts of the resort was the Explorer's Club. Our group had 5 kids ranging from 5 to almost 9. Every single one of them loved the Explorer's Club and begged to go every day. They took them to the beach, pool, had dance parties on the stage, Spanish lessons and so much more. Genesis, Nicole and Liz were amazing and made our trip successful!
Room tip: Bring a float for the pool
Date of stay: June 2024
Ask Melanie C about Dreams Royal Beach Punta Cana
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago
Dear Exploration446587,
We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your host during your recent visit to our resort.
Your perfect rating of 5/5 fills us with joy and serves as a testament to our commitment to providing exceptional service. Knowing that you had such an outstanding experience with us inspires us to continue striving for excellence. Your satisfaction is our top priority, and we're delighted to have achieved this during your stay.
We are delighted to hear that Genesis, Nicole, and Liz from the Explorer's Club provided you with excellent service during your stay. We will be sure to share your kind words with them.
Thank you once again for choosing Dreams Royal Beach Punta Cana and for your kind words. We look forward to welcoming you back for another fantastic experience in the future.
Best Regards
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gabrielle405
Oklahoma City, Oklahoma
1
This property has made several positive changes in one year to include: new mini preferred expansion with walking bridge over the lagoon, water park, restaurant's/cafe’s, golf cart transportation, extended preferred section on the beach and overall there is more attention to detail.
Definitely recommend the preferred upgrade. Yacaira (butler) was fantastic and very attentive.
A special shout out and thank you to the management team, butlers, wait staff, entertainment team, and grounds/pool maintenance crew for all that you do and for making it another great family vacation.
See you all in June 2025!
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago
Dear Gabrielle 405,
Thank you for visiting us at Dreams Royal Beach Punta Cana and sharing your kind review with our TripAdvisor community.
Thanks for sharing your positive experience and for noticing the improvements we've made over the past year. We're really happy to hear that you enjoyed the new mini-preferred expansion, water park, and restaurants.
It's great to hear that our team members, especially Yacaira, made your stay a memorable one with their kindness, attentiveness, and fantastic service. We're proud to have them on our team, and we'll make sure to pass on your compliments to them.
Thanks for your 5/5 rating. We look forward to welcoming you and your family back in June 2025 for another enjoyable vacation.
Best Regards
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drea202
Washington DC, District of Columbia
1
My 8yr old & I enjoyed our stay as preferred club members which gave us access to everything. All the staff were kind & helpful. My butler, Junior went above & beyond to make sure our visit was great. He even fixed the handle on my luggage that had broken at the airport on the way to Punta Cana. I would absolutely return toDreams Royal Beach & recommend it to everyone. It is very family friendly & a safe place.
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago
Dear Drea202,
On behalf of the team, allow us to thank you for your recent visit and for sharing your experience. We are pleased to read that you had a week of pure bliss at our resort.
The biggest reward we can receive is feedback like yours that inspires us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit.
It's great to hear that our staff, especially Junior, went the extra mile to make sure your visit was a success. Junior's attention to detail was really impressive. Our staff strive to provide our guests with caring and personalized service and we lay high value on our personnel being guest-orientated and welcoming at all times.
Thanks for your recommendation, and we're looking forward to welcoming you and your family back to Dreams Royal Beach Punta Cana for another great stay.
Best Regards
Jordi Guillaumet
General Manager
Dreams Royal Beach Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A9087QKlisap
2
Enjoyed this trip with my family. Worth the money. Rooms were very nice., The food and drinks were great.
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask A9087QKlisap about Dreams Royal Beach Punta Cana
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 3 weeks ago
Dear A9087QKlisap,
Thank you for taking the time to share your comments regarding your recent stay at our beautiful resort and for making us part of your vacation. Moreover, we are glad that your overall experience was positive and that you were able to enjoy many aspects of our property and our service.
We sincerely look forward to welcoming you back to Dreams Royal Beach Punta Cana on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.
Kind Regards
Jordi Guillaumet
General Manager
Dreams Royal Beac Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC