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C$595
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Breakfast included
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Becky

Did not meet our expectations or match some of the reviews..

Reviewed Mar 8, 2022
We arrived to a champagne reception which was welcoming and friendly reception staff which seemed to kick off our stay in a really positive manner. However, we had a couple of immediate issues with our room- air conditioning had a damp and mouldy smell and the floor was dirty as well as the mini fridge with half drank drinks. We spoke to reception next morning and housekeeping cleaned the room again but we did not keep the AC on just in case any mildew remained in the unit and the big fan was cool enough for us anyway. Room is big but furniture dated and lots of permanent stains. There is a beautiful river like pool and a luscious infinity pool near the big tent- which is much warmer, calmer and relaxing compared to the loud pool with the Sea Legs swim up bar closer to the beach. The beach was relaxing and had plenty of sun loungers but we were disappointed to discover the sea is not clear at all, you cannot see your feet in the water and it’s full of seaweed (we personally hate the sensation against our bodies in the water), this is not the resorts fault but we thought the picture attached to the TUI website is not the same beach we had and is in fact a stock photo (therefore unethically miss sold on the real beach) This changed our holiday experience when you’re expecting a clear Caribbean Sea as we went in it for a grand total of 5 minutes. The different evening restaurants were nice to have and offered variety each evening, fusion is the best and we enjoyed the buffet breakfast, but buffet lunch and dinner were not great. We also recommend the pizza from Portofinos for lunch as these were really good quality. Service by the pool was hit and miss so we stopped ordering with them and went to the bar to get drinks ourselves as it was much easier. Staff during our stay were mostly friendly although language/accent barriers did limit quality of service and we did not appreciate one of the security guards manner on the beach who questioned whether we were staying at Dreams in an aggressive way when we were just trying to relax on the swings and this made us feel uncomfortable but everyone else was nice. Overall the resort was good but we weren’t blown away and due to the sea did not feel like we were enjoying a real Caribbean experience. For British guests I would not say it is worth the 9 hour flight as you can get better for less in the Mediterranean.
Date of stay: February 2022
Trip type: Travelled as a couple
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econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this review
Responded Apr 1, 2022
Dear 225beckyx,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. It is with regret that we read the comments about the issues you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.

With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.

Best regards,

Vythalis Muñoz
Hotel Director

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 7, 2022 via mobile

The resort is spectacular. It is extremely clean and well kept. The rooms are huge and updated and clean. Our first room had a problem with air conditioner, it had a horrible mildew smell and was humid. Our Butler Martin was extraordinary! He immediately took care of getting us a new room just 2 doors away from our kids. He helped us move all of our belongings. He was very attentive to our needs. He was easy to locate, checked in with us daily and was a total gentleman. He always made sure our family was taken care of. He is a true gem and the resort is lucky to have him! He is a wonderful person and butler! We dis not care for the food at the restaurants. If the resort hired world renowned chefs this resort would be perfection. I feel it was the only thing that was negative. Dinner was unbearable for our NY family. Breakfast was fair and lunch we managed at the outdoor beach grill. Dinner at the a la carte restaurants needs improvement. The wait staff is not overly friendly. Raul - is the only waiter who was excellent. The rest had attitudes and we often had to ask for beverages, even water at the buffet.
The beach waiters were fantastic. Bar tenders were all good, the time share guys were all annoying. The evening shows were all amazing!!!! We loved the nighttime entertainment. Great selection of shows each night!! The desserts at coco cafe were horrible. Again, resort, pools, beach, shows and out butler Martin were 5 stars! The food I would give 1 star. The food is the reason why we cont return to punta cana. Its my 2nd time and just cant understand why they dont fix the dining options and food quality in DR.

Date of stay: March 2022
Trip type: Travelled with family
Thank Cheryl F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, Director General at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 8, 2022

Dear Cheryl F,

Thank you for taking the time to share your recent experience with us. We are glad to read that you have received a wonderful service from Martin and that he has provided you with a memorable experience. We highly appreciate your gracious comments here and have shared them with our team as motivation.

We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience.


Greetings,


Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2022

Staying at this hotel at the moment. Having the most amazing time. Hotel is beautiful. Sand is white, sea is blue but the best bit is the entertainment team. A special shout out to Spaghetti, JR, Dark Blonde and Shaggy who all made sure we took part and had fun.

Date of stay: March 2022
Trip type: Travelled with family
Thank 761manishag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, Director General at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 8, 2022

Dear 761manishag,

Thank you for choosing the hospitality of Dreams Royal Beach Punta Cana, and thank you for deciding to stay on our property and for planning your birthday here. Thank you also for taking the time to post a review on TripAdvisor about your recent experience, we are delighted to know that you have enjoyed our live shows and entertainment, we are glad that Eddy and the rest of the staff have made your experience memorable.

Best regards,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2022 via mobile

My family and I had a fabulous time during our stay at Dreams Royal Beach. The food was excellent, the drinks were delicious, and the entertainment was lively. The beach was more well kept than those on other resorts’, and the pool area had the perfect balance of relaxing and party areas. The service was excellent across the board, with a special shout-out to Roberto, Alexander, William, & Spaghetti!

Date of stay: March 2022
Trip type: Travelled with family
Thank alessiagiarracca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, Director General at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 8, 2022

Dear alessiagiarracca,

We are delighted to learn that you had an enjoyable stay and strongly agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high-quality service and a different and memorable experience to all our guests.

Sincerely,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2022

Buffet small and the quality and choices of food terrible. Rooms need to be upgraded. Beds comfortable thank god. Pool is cramped and small. Beach good. A lot of palapas but you have to get out there by 6am to reserve one. Thank god lots of palm trees if you need a little shade. Room service actually not bad which was surprising for you are served cold cheese with your nachos. Who does that? Room service choices limited but breakfast was better then the buffet if you can believe that. First time I can actually say 100% to people to not book here and waste your money. Dinners at night in the restaurants satisfactory. Thank god. Went to stay at the Secrets Royal Beach next door for a few nights. We tried to move there sooner but there was no availability. When we got there we felt like we went from hell to heaven. I must admit I have stayed at some better secrets but this was way better than staying at the dreams Royal Beach.

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Debbie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 1, 2022

Dear rnblondie34,

Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The areas you have raised are under close revision with the Department Heads.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Best regards,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2022

We stayed at Dreams Royal Punta Cana for 2 weeks in Feb 2022 and had a lovely vacation. The staff and service was excellent, friendly and always helpful. Didn’t see many people tipping and I encourage you to think ahead, bring lots of small bills so you can properly tip the hardworking staff (wherever you end up staying).

Dreams is connected to Secrets next door which is adults only and much more modern (renovated in 2020). If you don’t have kids and you can afford it, stay there but honestly I think Dreams was better value for money. You can use the same spa (for fee$), same gym for free, and it’s the same nightly entertainment on rotation. We didn’t even do “preferred” and were happy with our garden view room with king bed at Dreams. I would recommend requesting top floor if noise bothers you, you can hear people walking above you easily. The decor is a bit dated and it’s not as “luxurious” as a top 5-star hotel but for half the price of secrets it’s a great deal! Everything is very clean and we felt COVID safe with all the staff wearing masks and because most places were outdoors/ open air. The pools and gardens are beautiful and well maintained.

The buffet was a bit small and food was a bit repetitive but we could always find something we liked. We enjoyed the restaurants more than the buffet so we rotated between those and it was really nice not having to make reservations. For lunches we loved the beach bbq chicken & fries and the pizzeria! (A recommendation for the resort would be to have at least 2 people working the food beach hut as there are always line ups and the poor guy is working non stop in the heat for hours.)

Overall I would highly recommend this resort for couples/ family/ friends! I would only be disappointed if I had paid a high premium for a modern luxury hotel. If that’s what you want go to secrets, but be prepared to pay double the price.

Ps the beach is quite windy and the water is pretty churned up with sand so it’s not clear and has some seaweed. If you’re looking for crystal clear calm waters try another side of the island. But if you’re a fish like me it doesn’t matter because it’s still a beautiful beach with warm water!

Date of stay: February 2022
Trip type: Travelled as a couple
Thank Cherie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econcierge Secrets and Dreams Royal Beach, Director General at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 8, 2022

Dear Cherie M,

Thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your host during your recent gateway. We are glad to know that you had a truly memorable experience. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.

Greetings,


Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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