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C$595
Fully refundable before Thu, Aug 1
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C$593
Breakfast included
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Simone R

A must go!

Reviewed Apr 16, 2021via mobile
Dreams Royal beach is a perfect place to visit when you wish to get away. The service here was like no other. All of the staff was delightful and they anticipate your needs. Specifically, Junior and Kevin were a part of the entertainment. They were very energetic, helpful and worked to make sure we had a great time. The room was above average and cleaned daily with turn down service which included pillow chocolates. In the serving area Angel, Felix at the grill and Carlos at the bar took great care to provide above average service. The entire team works together and genuinely appears to enjoy their roles at the resort.

During my stay and there was an excessive amount of seaweed in the ocean as well as high tides/waves doing a portion of the stay. Barriers were put in place to block the seaweed as well as cushion the waves. I’ve never seen this before but they did all that they could to make sure that our time here was safe and enjoyable.
The beach is beautiful. Though there are many vendors allowed to attempt to sell their goods after several days this is worrisome.

The food options at the restaurants as well as in the buffet dining area is the only area where improvement is needed. The food is not always held to temperature. The deserts were all a miss. The grill served fresh meats which were cooked well. But, same utensils used on all meat. This was a challenge with a food allergy. The omelets were amazing. The fresh pasta bar, was good as well. The seaside grill restaurant and Portofino are the only ones I would recommend. Although, the food left some things to be desired, that would not at all stop me from visiting this beautiful place again. I will also note that they are very responsive to requests when made. Their Covid team sanitizes each location after every guest as well as arranges for your testing so that you can return to your home safely and without any additional cost. I look forward to my return here. This is a gem. Beautiful place and beautiful people.
Date of stay: April 2021
Trip type: Travelled with friends
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eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this review
Responded Apr 23, 2021
Dear samonr2021,

We appreciate the opportunity giving to us at Dreams Royal Beach to host you during your trip. Thank you for taking the time to write such a nice comment about our team, it is indeed comments like yours that boost us to do what we love the most, which is creating memorable stays for our guests.

We are glad to hear you had such a great stay with us and appreciate your business very much. I couldn't agree more with you, our rooms are cleaned to the highest standard and all the facilities are often mentioned by our guests as they are indeed so useful!

We truly appreciate your recognition of our colleagues and the important measures we have taken in order to make your stay safe and comfortable.

On the other hand, we are sorry if our gastronomy was not up to the standards you expected. Please, be certain, we will address your remarks with our Food and Beverage department.

Our doors are widely open to be once again your home in Punta Cana.

Best regards,

Vythalis Muñoz
Hotel Director

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 16, 2021 via mobile

Everything was excellent especially Negrete junior black panther and Kevin:)
The staff were very friendly even though the food and especially wine were a bit lacking to our swiss standards.
The beach was very clean and huge.

Date of stay: April 2021
Trip type: Travelled with family
Thank destechi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 23, 2021

Dear destechi,

Thank you for entrusting Dreams Royal Beach to be your holiday destination. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. We are glad to hear you had such a great stay with us and appreciate your business very much. Our number one priority is to ensure quality service to our guests and that they are well taken care of. 

We encourage you to honor us again with another future visit. We are all more than willing to serve you again.
Best regards,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2021

Well this was a family trip with friends group of 7 upon arrival they didn't give the rooms the were requested by my friends in with they paid for it. no directions where things were like they want us to use it here is the map and few restaurant u can go because the rest is closed that's all!... p

Place is beautiful , rooms were good, service at the main bar next to theater where the best the night time crew 5 stars, the food in general very poor quality needs to improve specially at the buffet, service were very poor in the first 2 days until we gave a big ass complain and things changed drastically better wanna give a big shot out to DAVID FB manager he made happen THANK YOU ! but yet food quality needs to improve. Place was a ghost town due to coved so was the the attitude of some that seems to not want to be there and we were tipping like crazy imagine if didn't lol.. my wife pregnant got food poisoning on last day.

actives were poor needs improvement, music at bars were terrible same play list running over and over in the day in a very low volume place lacked of life!!!!
btw way don't fall for the free breakfast or massage at secrets but then you gotta take a tour... I felt the Emanuel want to trick us like we got u know blah blah its was to sell time share or cubmenbership. so I cut it out really quick and then they stop being friendly!!!

Will be traveling to Punta Cana with another group of 6 again in few weeks but WONT come back here !!!1

Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Travelcrack305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 23, 2021

Dear Travelcrack305,

Thank you very much for staying with us. Thank you for sharing your honest feedback about your experience. Thanks a lot for your kind and sincere appreciation of our rooms and service at the bars.

We sincerely apologize that your stay was less than satisfying and not up to your standards due to the difficulties you’ve encountered at that time. We are sorry if our gastronomy was not up to the standards you expected. Please, be certain, we will address your remarks with our Food and Beverage department. Likewise, when it comes to music.

We encourage you to give us another opportunity to redeem this experience in other circumstances.

Best regards,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021

Roberto, Roberto, Roberto!!! What can I say?! Roberto was the GOAT and he took such great care of us throughout our entire stay!! He was just a wonderful person - - very friendly, funny, attentive, and thorough, always doing everything he could to ensure our needs were met and we were having an amazing, stress free vacation!! Our stay would not have been the same without Roberto and we are so grateful for all he did!! Omar (aka Michael Jackson reincarnated - damn, those dance moves!) and Jefrey were the (2) attendants at the pool bar and they were both exceptional as well! From day one, both gentlemen were super accommodating, attentive, and full of fun - - always smiling and ensuring we were having a great time. The resort itself was beautiful and would more than speak for itself, but Roberto, Omar, and Jefrey are the reasons we would return again and again - - - by the end of the week they felt like old friends and all went the extra mile to make this a truly memorable trip!!

Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank laurasU4653QD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 23, 2021

Dear laurasU4653QD,

We owe you our gratitude for making Dreams Royal Beach the destination of your trip. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. I am so pleased to hear you did indeed find the service you received to be exceptional. I can't thank you enough for all the praises you gave the staff. I couldn't wait to show your review to Roberto, Omar and the rest of all the wonderful folks that made your stay so special.

We are willing to welcome you back.

Best regards,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021 via mobile

Absolutely fantastic holiday. We loved it so so much, that we decided to extend the holiday for 1 extra week.
Where can I start?
1) The service was EXCELLENTE!!! As Preferred guests we had our own butler, ROBERTO and EDUARDO who were extremely efficient and proactive with our needs.! JEAN CARLO, who took care of our friends and was also awesome.
2) The management team was very involved and made our experience just incredible. VYTHALIS, DANIEL, RAQUEL, were incredibly helpful when my wife had an emergency and taken to HOSPITEN which was really good.
3) The Beach is simply spectacular. I love walking and did my daily beach walk 2 to 3 times a day. As Preferred guest we had access to the OASIS beach hut which was unbeatable. We were taken care by SANTO, who was awesome. ALEXANDER and JUAN covered in his absence and were also fantastic. The pool was also great. My kids loved it.
4) The food was fantastic. We loved all the restaurants at Dreams. FRANCISCO, the head of the food was very involved. The cooks were really awesome and made special cooking arrangements for my wife, who was recovering. The kids absolutely loved the stakes, burgers, and Buffett. Amazing service by our regular waiters, with TOMAS, ISMAEL, RICARDO, amongst many other great staff.
5) I am a keen tennis player and enjoyed my daily game with FRANCIS and JONATHAN, who are very nice players and were also very good with the kids.
6) The special activities were really good. We loved SCAPE PARK organized vía REYSON at Amstad. Absolute must. We also really enjoyed the DOLPHINS which we did for our children’s birthday
7) Special mention to the MAGICIAN JUAN, who was simply mind blowing and made our dinner at the Grill qnd Beach ever so special.
8) We also enjoyed the EVENING shows. The Madonna show was awesome. Really impressive singer, live band and dancers!
9) The baggage boys were super helpful and drove us around in the golf bogeys as needed.
10) The hotel was a LOCAL CLINIC within the facilities, which was really helpful and helped a swift response to my wife’s emergency.
11) The rooms and bathrooms were large and very nice. The cleaning ladies kept the rooms always perfect. We loved the Jacuzzi in the terrace, which was fun family activity prior to dinner.
Overall abs incredibly happy family holiday, I can confidently say that WE WILL BE BACK!!!

Date of stay: April 2021
Trip type: Travelled with family
1  Thank DiegoPM73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 23, 2021

Dear DiegoPM73,

We appreciate the opportunity giving to us at Dreams Royal Beach to host you during your trip. We appreciate the opportunity giving to us at--- to host you during your trip.

I was really taken back and touched on how detailed you were. You took the time to appreciate everything we have to offer. While it is always great to receive positive comments about the hotel's physical attributes; your feedback in relation to the team is especially pleasing to read as we do strive to go that extra mile and deliver an authentic experience! It was my pleasure and likewise my team to assist you. As a hotel we are all focused on service excellence and it is encouraging to see that we are succeeding in our efforts.

Our doors are widely open to be once again your home in Punta Cana.

Best regards,

Vythalis Muñoz
Hotel Director



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021

My husband and I stayed at Dreams Royal Beach from 4/3-4/10 and had the most wonderful experience and time! From the time we arrived to the time we left we were treated like a king and queen! We were Preferred and let tell you, you get everything! Our butler Eduardo was FANTASTIC, KIND ALL OF THE ABOVE! He seriously had the best Customer Service! If you are planning a visit, make sure you request him! Jeffrey was the waiter at the pool and never ever forgot what you drank! He had drinks ready right when we got our pool side chairs! Entertainment Team...Junior, Dark Chocolate and Negrete always had us laughing and doing something. We had a GORGEOUS room literally on the beach...10 steps from the beach, 20 steps from the pool, short walk to the bar etc! This room was like an apartment but without a kitchen! Do not hesitate to come here! This resort is super clean, they take the Covid precautions very seriously. We always felt safe no matter where we went on the resort because it was super clean. We will be back!

Room tip: Go Preferred and ask for Ocean View
Date of stay: April 2021
    • Value
    • Rooms
    • Service
1  Thank Akonen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded April 23, 2021

Dear Akonen,

Thank you for selecting our hotel as the destination of your trip. Your feedback means a lot to us and through your kind words like these, we continue to strive towards exceptional personalized service for all our valued guests. We are glad to hear you had such a great stay with us and appreciate your business very much.

I am delighted to hear that above all it was the service you received that was most remarkable. We truly appreciate your recognition of our colleagues and the important measures we have taken in order to make your stay safe and comfortable.

We are willing to welcome you back.

Best regards,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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