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C$595
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C$593
Breakfast included
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Frances
Chicago, Illinois

Dreams Royal Beach Punta Cana

Reviewed Mar 18, 2021via mobile
I highly recommend this place if you are looking to go to Punta Cana. Look no further, this is IT. It's a beautiful place, with clean rooms & clean pools. The rooms include what you need for your stay to the smallest details like a clothing line in the shower that you can pull out the wall and matching robes and slippers. Besides that the employees here is what really makes the place special. They will take you in and make sure to take care of you. If you need something just ask and you will be accommodated. They are the sweetest, humblest, hard working people that are on top of their customer service. The breakfast buffet was great and has a variety of food to eat. The waiters at the cafe are exceptional. We enjoyed our stay from the beginning to the end. Thank you to Juan Jimenez and his team for always providing exceptional service at the breakfast cafe in the morning while we enjoyed our breakfast by the beach. We are truly grateful for everything and everyone at this resort.
Bendiciones ❤
Date of stay: March 2021
Trip type: Travelled with friends
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eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this review
Responded Mar 24, 2021
Dear Flopez3,

Thank you for the opportunity to be your holiday destination. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. We are glad to hear you had such a great stay with us and appreciate your business very much. I am pleased to hear that our amenities, efficient and pleasant service, and modern-inspired suites were instrumental in making your stay an enjoyable one. 

Thank you for your kind words about the team. The team takes great pride in looking after our guests' and they will be delighted to hear your positive comments too!

We hope in the near future you are able to return for another memorable visit.

Best regards,

Vythalis Muñoz
Hotel Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 18, 2021 via mobile

My stay at this beautiful property resort, Dreams Royal Beach, Punta Cana, from Mar 6-13, 21, was perhaps the best stay of all my international travels- period. I think it is important to note that as a business owner I insist on providing the best customer service - and I also expect great customer service when I am the customer. As well, I can identify great CS when I see it- as I did at the Dreams Royal Beach Resort.

Noted: Covid safety protocol’s were in place throughout property.

I received the warmest welcome from butler Eduardo as I got off shuttle and set foot on property. My vacation was the best from that point to the time of departure! Front reception check-in was perfect. Bellman promptly delivered luggage to room with a smile. All staff throughout property extremely welcoming and voicing their gratitude for me visiting - and did so throughout my week long stay. I felt very safe, welcomed and appreciated which added to my overall vacation (extreme) satisfaction.

Eduardo ensured that every detail was in place during my stay and often reached out to me to ensure I understood to call him for any need I may have. I discovered that Eduardo was most sincere and genuine when one day I shared I was going to visit nearby town in the early evening and asked if it were safe for me to go by myself. He gave me safety tips for my travel. At around 10 PM I received a text from Eduardo- he was just checking on me to see if I was safe and all okay!!! (Note that Eduardo’s official work day ended at 6 PM - he also previously told me his work day never ends when I talked to him about working hours!) What a positive example of going far and beyond one’s job responsibilities and exceeding any reasonable expectations a guest could have! Incidentally, I felt safe walking in town by myself.

Unfortunately, I don’t have the names of all the staff that deserve special mention. But I do remember from the beach bar that Jefry and Jeffrey made sure I did not want for anything. I never went thirsty! All the bar staff supporting each other is noteworthy. They were making sure they were doing their very best to support all guests.

On the entertainment side: Dark Chocolate and Junior did their very best to provide the best entertainment possible. Xavier at the towel issue was also very personable and helpful.

Security and lifeguards were always seen on property, ensuring everyone’s safety. I especially appreciated the security provided on the beach.

All of the restaurants were delicious though I look forward to Covid being gone and the various Covid restrictions lifted. Considering the Covid restrictions- all staff did the very best they could, in all categories.

Last but not least: Maria the housekeeper did an awesome job keeping my room serviced and clean. Also very personable during my stay as well as the other PM housekeeper.

I’m sure that I’ve overlooked someone or some entity - my apologies- but one thing is for sure: It takes individual and collective efforts of all to make a successful outcome and Dreams Royal Beach has accomplished this.

Date of stay: March 2021
Trip type: Travelled with friends
1  Thank jimwilliam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 24, 2021

Dear jimwilliam,

We appreciate you decided to stay at Dreams Royal Beach for your vacation. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We are glad to hear you had such a great stay with us and appreciate your business very much.

I am so pleased to hear you did indeed find the service you received to be exceptional. I was thrilled to hear that Eduardo had such a positive impact on your stay. I can't wait to share your review with everyone. Eduardo loves what he does and it shows in the interest he takes towards our guests and his colleagues. It is amazing to learn that everyone exceeded your expectations. Thank you for your kind words about the team. The team takes great pride in looking after our guests' and they will be delighted to hear your positive comments too!

We encourage you to honor us again with another future visit. We are all more than willing to serve you again.

Best regards,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 18, 2021

He went out of his way to help us and accomodate us. Always there to answer questions and give us the incite on everything. Eduardo went that extra mile to make us feel special and taken care of us. He was awesome and because of him, we can't wait to go back!

Date of stay: March 2021
    • Value
    • Rooms
    • Service
Thank 2021MAC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 24, 2021

Dear 2021MAC,

We owe you our gratitude for making Dreams Royal Beach the destination of your trip. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. I am delighted to hear that above all it was the service you received that was most remarkable. We will be sure to send your kind remarks to the team.

We are willing to welcome you back.

Best regards,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2021 via mobile

The drinks are so beautiful the costumer Service is great in the bar Interlube lobby bar. Albel and Julio Cesar did a great job making my drink it was beautiful and it tasted amazing. Dreams royal beach has amazing staff I love it. ✨

Date of stay: March 2021
Trip type: Travelled with family
Thank C6659BOjessies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 18, 2021

Dear C6659BOjessies,

We owe you our gratitude for making Dreams Royal Beach the destination of your trip. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. I am so pleased to hear you did indeed find the service you received to be exceptional. The team and I take great pride in our hotel service and I will be sure to share your review with them.

Our doors are widely open to be once again your home in Punta Cana.
Best regards,

Vythalis Muñoz
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2021 via mobile

My wife and I just got back from visiting Punta Cana and I must say it was the best trip we have ever been on. Dreams Royal Beach is the resort I recommend all wanting to vacation, relax, and be happy. All that is a big thanks to our butler Roberto, this young man I now see as a brother deserves to be the first person to be inducted into the Hall of Fame of Butlers he for sure is a first ballot Hall of Famer. This brother took care of us and had dinner reservations, cabana’s setup, drinks, room service, and etc. all setup right away. I didn’t need to contact him he would set everything up like as if he knew what we like which was amazing. If you ever have the chance to visit Dreams Royal Beach make sure you ask for Roberto he’s amazing. Another person I also consider a brother is Santo working on the beach he took care of us the days we had the cabana and even after that. This young man is also amazing. I’m glad Roberto helped us get to know Santo. Both young men are amazing gentlemen and they deserve the best always!!

Date of stay: March 2021
Trip type: Travelled as a couple
Thank BackPacker730371
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 18, 2021

Dear BackPacker730371,

We appreciate you decided to stay at Dreams Royal Beach for your vacation along with your wife. Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. It’s always nice to hear that you found here a place to relax.

We appreciate the kind words about our great staff. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service.

It would be an absolute pleasure to welcome you again on your next stay.

Best regards,

Vythalis Muñoz
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2021

Let me start by saying I'm not the all-inclusive type vacationer, but this was a last minute trip booked with family and I was all in. Greeted in the lobby with a drink and upgraded to swim up rooms were only the start to a lovely stay. The rooms were equipped with everything you could need, including a box with masks and hand sanitizer. Nice touches with the fresh fruit and turndown service (though it only happened once). Eduardo couldn't have been a better Butler/host. He was available via WhatsApp at all times, escorted us to dinner, made our reservations and even ensured I felt safe by getting my family a reservation outside at Fusion even though they don't sit people outside. I'm still not comfortable eating inside. He went above and beyond multiple times to make sure we had the best stay possible. Thank you, Eduardo! They were filming for promos two days we were there and that meant areas were unavailable which was a bit frustrating, but Eduardo to the rescue made sure that we were compensated and treated like kings and queens!

The service at the pool and beach were also great. Jefry was always there to get us drinks with a smile (under his mask, of course!). All staff wore masks and provided hand sanitizer throughout the resort. There weren't a ton of guests so it never felt crowded. Some guests wore masks and some didn't.

Now for the food - the buffet had a wonderful selection. We loved Tides so much that we had that for lunch everyday. The cheeseburger (not with Swiss) was strangely a highlight, as were the chicken and fish skewers and rotisserie chicken. Simple quick lunch. Portofino left much to be desired, sadly. We only liked the Penne Diabla pasta out of everything we tried. Fusion was great! The fried rice was delicious as were the appetizers (didn't love the sushi though). Best of all was the Seaside Grill- appetizers were good as were the steaks and ribs! We really enjoyed this meal. The mashed potatoes were a bit cold, so adjust your standards as this is an all inclusive, but the steak was cooked perfectly. The desserts here were the best we had, too!

Overall, the resort had everything I would want in a long weekend Caribbean beach vaca. Great staff, great service and great rooms-except, if you are a light sleeper, do not get a room on the first floor. The family above me was awake at 6:30am every morning and in turn woke me up. The resort is beautiful and very well maintained. Everyone was friendly and down to earth. We walked next door to go to the Casino, which is small, but something to do at night. We found the servers next door to be unfriendly and we felt almost like we were an annoyance. We quickly ran back to Dreams and had the best service!

Room tip: If you are on the bottom floor, you can hear people walking or moving furniture above you, but you have easy access to the pool!
Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank kwomack50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded March 18, 2021

Dear kwomack50,

Thank you for entrusting Dreams Royal Beach to be your holiday destination, although you are not a regular visitor of all-inclusive hotels. Thank you for taking the time to write such a nice comment about our team, it is indeed comments like yours that boost us to do what we love the most, which is creating memorable stays for our guests. We are glad to hear you had such a great stay with us and appreciate your business very much.

While it is always great to receive positive comments about the hotel's physical attributes; your feedback in relation to the team are especially pleasing to read as we do strive to go that extra mile and deliver an authentic experience! I was thrilled to hear that Eduardo had such a positive impact on your stay. I can't wait to share your review with everyone. Eduardo loves what he does and it shows in the interest he takes towards our guests and his colleagues.

We appreciate also your words about the gastronomy offer. My team and I strive on providing excellent service and culinary experiences to ensure our guests have the most memorable stay. I will be certain to pass on your kind comments to our colleagues.

We look forward to welcoming you back in the years ahead.

Best regards,

Vythalis Muñoz
Hotel Manager

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