Based on the other reviews there is a lack of repair being done on the property my room had a non-working TV. refrigerator toilet AC with a broken fan and no hot water on the sink. Maintenance man came out on second day when I returned that evening nothing was fixed except the toilet worked. Wi-Fi was down the majority of the time not available in the rooms. This would be a nice facility if the owners would just put a little more of the profit back into the rooms and upgrade the TVs Also the buildings lack repair and paint. Loved the yard work and live animals

The landscaping was amazingly beautiful. The cabins were just as a called it. They were cabins with no tv's, barely had hot water. If you enjoy camping, this was the place to go. The General Manager was awesome. Carlos. He took three of us from La Fortuna to San Jose to the airport. (three hour drive). For a hundred dollars between the three of us. Came out to approximately 35 each. Couldn't get an uber for that. Made a quick stop about 1 1/2 away to a roadside market. Had the best cheese I've ever had. It was better than Amish cheese curds.

First, I'd like to thank staff member Gabriel so much for driving me to the San Jose airport. I can't thank him enough for his time and conversation, and patience as I am not a fluent Spanish speaker. Gabriel is what lead me to give this hotel a higher rating than I would have, had I not had a chance to interact with him outside of the hotel. This saved me a lot of money which I would've had to pay if I chose the taxi route. Aside from Gabriel's awesomeness, I would've likely rated the hotel at 3 stars or average. I was booked here through a tour with G Adventures, and looking at the other reviews, it seems like this hotel is very commonly booked with travel groups. As other reviewers have mentioned, the hotel is pretty far from downtown La Fortuna and other attractions - about a 15-20 minute walk and a $3 cab ride. No food or restaurant options close by, but there is a cafe onsite which was pretty good, but I'm sure only open at certain times. Also, the cabins themselves looked quite old and dated. I saw a few mosquitoes inside the cabin and a little roach, all of which were fortunately dead or on the brink of death (naturally). There was a small slit opening on the door and holes all over the cabin walls, which I assume was the likely way that the bugs had gotten in. The shower water would start out hot, but then changed to cold within the first minute or two of my shower. Needless to say, during my 2 day stay, I was forced to take cold showers. Also, for those that rely on wifi, the cabins had very spotty access. Was stronger in the lobby. No tv in the room either, which is fine by me. Also, many might find communication a challenge as many staff do not speak English very well, also fine by me as I can get by so not a detractor. On a positive note, the landscaping of the hotel grounds was beautifully done and very well-kept. Also realized that the hotel had a really great view of the Arenal volcano. I would probably not stay here again, but would definitely stop by to say hi and give a hug to Gabriel! He certainly was one of the highlights of my entire trip to Costa Rica!