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AB
Brisbane, Australia

Amazing family holiday in paradise

Reviewed 2 weeks agovia mobile
We spent 4 nights at Castaway with our 2 kids and it was fantastic. The South Beach bures are amazing and I personally prefer them to the North beach ones. Maybe because it was a busy time, but they are much more quiet and private, I feel at the North beach you’d have people in front of your bure constantly.

We had breakfast included and that worked for us. We did take full meal plan at another resort previously and it’s too much for us. We had some pizzas and sushi/tacos for casual meals and that worked really well.
Dined at 1808 and it’s well worth it. Buffet breakfast is great and I miss the chef’s omelettes now!

All staff are just amazing, from housekeeping, to the chefs, waiters, front desk and activity desk, and kids club.
Shout out to Mikey that does heaps at the resort including kids club, shows etc and Sili that was our favourite barman, amazing cocktails and great chats! He even came around while we were watching the kids snorkelling to see if we wanted a couple of beers, yes please! And Suli that played some lovely songs for our romantic dinner at 1808. But honestly everyone was amazing, I just didn’t take note of all the names.

Kids club is great, they even took them out on a boat to the reef and got them to swim, catch frogs and crabs, and for beach games. Not the standard kids club, definitely above and beyond.

It’s not a cheap holiday but well worth it, the place is so well maintained and so beautiful. Our local reef shark was swimming at our doorsteps regularly and snorkelling is great and just there, the kids can easily enjoy it too.

I recommend the bush walk to the lookouts at the top and the kayaking all around the island.

We’ll definitely be back.
Date of stay: June 2024
Room Tip: Bring insect repellent
Trip type: Travelled with family
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      Reviews (1,484)
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      1 - 6 of 1,484 reviews
      Reviewed 3 weeks ago

      The most amazing staff, they went out of their way to make sure that we had everything that we needed. I go on an annual holiday to Fiji with 5 to 7 of my girlfriends. We love the Island atmosphere as you can do a little as you like or be involved in the activities.
      I highly recommend the Sunset Cruise (even though the night we went it was too cloudy) it was still beautiful with complimentary champagne and nibbles while Sauli sang to us.. so much fun! (we take our own disco light to add to the atmosphere)
      All the meals are first class and I would not bother buying the meals packages unless you are a big eater. The menus offered in the restaurants and at the pizza bar are all you will need. Chief Dennis does an amazing job.
      Restaurant 1808 is also worth doing, we had a beautiful meal also ask about the special occasions menu. The spring rolls are a must for lunch.
      The pools are lovely and clean as are the grounds, thanks to the wonderful gardening staff.
      Lots to love about this island, but some improvements can be made.

      The musicians need to be provided with microphones and an amplifier, they do the very best that they can projecting their voices but it is unfair the strain that it puts on them. The owners need to step up and improve this.
      They also need to spend some money on maintenance the cushions around the pool bar need replacing.
      The environmental talk at night could be moved to the afternoon, this takes time away from everyone's evening and listening to the music.

      Room tip: Don't bother with the meal plan, unless you are a big eater. The menu choices are 5 star and reasonably priced, this including the pool menu
      Date of stay: May 2024
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank Sharon C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Steven Andrews, General Manager at Castaway Island Fiji, responded to this reviewResponded 3 weeks ago

      Bula SharonC4530,
      Thank you for sharing your recent experience at Castaway.
      We are thrilled to hear that you and your girlfriends enjoyed your annual holiday in Fiji and that our staff went above and beyond to ensure you had everything you needed.

      It's wonderful to know that you enjoyed the island atmosphere and the flexibility to participate in activities or simply relax.

      We appreciate your compliments on our meals and dining options. Chef Denis and our culinary team will be delighted to hear that their efforts were appreciated, especially the spring rolls and the dining experience at Restaurant 1808.

      We endeavor to keep the ambience of the island conducive of an island feel and this why we are reluctant on electronic equipment for our band. However we will continue to to evaluate your recommendation.


      Once again, thank you for your valuable feedback. We hope to welcome you and your friends back for another memorable stay at our resort in the near future.
      Vinaka,
      The Castaway Family

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed June 4, 2024

      We have been back in reality just over a week following a dream holiday in Castaway.

      The moment we alighted from the Ferry onto the small boat, we were greeted warmly by Mickey and Benji who delivered us to shore where we were welcomed in song by members of the Castaway crew - a beautiful sound that I never tired of as guests were enthusiastically welcomed and fondly farewelled from the island during our stay.

      Our Bure was well appointed, with stunning high ceilings decorated with traditional, hand painted murals that vary throughout the accommodations. I don't think the photos on the website do the rooms justice. We chose an ocean view bure which was located on the south side of the island. Although the North side fared better when the afternoon breeze picked up, we were very happy and comfortable.

      Unfortunately, we were unable to eat at 1808 due to strong evening winds during our stay which had been highly recommended to us by friends, however we enjoyed all our meals and dined in the Pizza bar, buffet and A la carte restaurant. The quality and variety of meals was impressive and exceeded expectations.

      We were travelling with another family and all of the kids (ages 7-11) loved the kids club and got to take part in some amazing activities during the day. The daily activities are listed in the mornings, and there is no need to book, so the kids could pick and choose which sessions they were interested in. When they were not at kids club, we were kayaking, stand up paddle boarding and snorkeling on the reef, just a short swim out from the beach which was beautiful.

      We also took a couple of day trips out from the island with Captain Paul that were very enjoyable.

      As other reviews have mentioned, sometimes service can be on 'Fiji time' and I would recommend double checking any requests or bookings made as we had a couple of times where things we had booked, were not found by other staff members later in the day. This being said, we were well aware of Fiji time and it had very little impact on the enjoyment of our time on the island.

      It goes without saying that the staff on the island are what make the trip truly special. The kids felt so at home and comfortable from the moment we arrived and that only increased as the week went on. A special mention to Dave at the pool bar, Sili, Isaac & Lissy at the restaurant who we saw at each meal and of course to Mickey - master of kids club, trivia, cava making, bass playing, crab & frog racing and guest transport!

      We look forward to one day returning and would highly recommend a visit to anyone planning on heading to Fiji

      Date of stay: May 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank LizzieC2010
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Steven Andrews, General Manager at Castaway Island Fiji, responded to this reviewResponded 3 weeks ago

      Bula LizzieC2010,
      Thank you for taking the time to share your wonderful experience at Castaway.
      We are delighted to hear that you had a memorable stay and that our team contributed to making it special.

      It is fantastic to know that you enjoyed the warm welcome upon arrival, and that Mickey, Benji, and the rest of our crew made you feel right at home from the moment you stepped onto the island. We are thrilled that you appreciated the unique charm of your Bure, especially the traditional hand-painted murals that added to the atmosphere.

      We are sorry to hear that you missed dining at 1808 due to the evening winds, but are glad you still enjoyed our other dining options. It's wonderful to hear that the quality and variety of meals exceeded your expectations.

      It's great that the kids had a blast at the kids club and enjoyed the range of activities available, from kayaking and paddle boarding to snorkeling. We're also pleased to hear that your day trips with Captain Paul were enjoyable and added to your overall experience.

      We appreciate your feedback regarding our service, and we apologize for any inconvenience caused by the occasional 'Fiji time'. Rest assured, we will review our processes to ensure a more seamless experience for our guests.

      Your kind words about our staff, particularly Dave, Sili, Isaac, Lissy, and Mickey, have been shared with them. They are thrilled to have made such a positive impact on your stay.

      We can't wait to welcome you back to Castaway one day. Thank you for recommending us, and we look forward to creating more unforgettable memories with you in the future.
      Vinaka,
      The Castaway Family

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed May 31, 2024 via mobile

      All I can say is this place is amazing! We just got back from a week long stay. Everything was great from the room, activities, staff and food. My one big recommendation would be to try and stay in one of the North Bures. The beach is better and less windy on that side of the resort. Would recommend for families with kids of all ages or just couples.

      Room tip: Try to stay on the North side
      Date of stay: May 2024
      Trip type: Travelled with family
      1  Thank doug s
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Steven Andrews, General Manager at Castaway Island Fiji, responded to this reviewResponded 3 weeks ago

      Bula doug s,
      Thank you for taking the time to post your review of your recent stay with us.

      We are humbled that you titled your review as " Absolute Paradise"!
      We are pleased that you enjoyed your Castaway holiday and we look forward to welcoming you back.
      Vinaka,
      The Castaway Family

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed May 26, 2024 via mobile

      This was the most amazing place for an 8 month old and two tired new parents who needed a relaxing break. The beach and island are stunning. It’s paradise. The place is set up for families. Our 8 month old was right at home in the kids pool and warm flat ocean. The Bure was clean, modern and comfortable and more spacious than expected.

      We were nervous about using the nanny service but our nanny Mary was incredible. She made us feel at ease and our baby who is definitely in a clingy phase grew attached to her and was happy to spend a few hours each morning with her and then while we had our dinner. Mary took her to kids club where she had so much fun interacting with other kids but with the one on one supervision (all the kids there seemed obsessed with the kids club and the staff amazing). Mary also took her to the beach to play in the sand, in the pool and to visit all the different chefs (special shout out to Mr Singh at the children’s pool restaurant who was so generous and lovely with our baby, as well as Nikhil on pizza and eggs) and bartenders and the ladies in the boutique so she became a bit of a baby celebrity during her stay. Everyone treated her like a princess, especially Mary who just handled our big personality baby with ease. There was enough food to give her that was appropriate at the buffet and on the kids menus but we also took pre packaged puree pouches of fruit and vegetables as a supplement and lots of rusks as she’s big into her solids now.

      Alessi, A and Lissy at waters edge restaurant were also standouts and always so helpful and made us feel welcome.

      My husband did four scuba dives and loved them and spoke very highly of Paul the dive master. He thought it was some of the best diving and snorkeling he’d done.

      I had a great facial and massages with Sandy in the spa.

      We will definitely be back.

      Feedback which is minor in the scheme of things:

      It would be great to see more vegetarian options and not needing to pre order vegetarian meals - the options were good but in this day and age enough people choose low meat or no meat diets it shouldn’t have to be a special request ordered hours ahead of time.

      Some more fresh food in the buffet like tomatoes, avocado, spinach would be lovely. Also sparkling water being $20 Australian dollars a bottle and adding on to pizzas being $10 per addition is ludicrous.

      Sometimes the service was slow and information was not volunteered - eg that a pot of coffee was included with the buffet but other coffee orders were not. We were told this on our last day!!

      A general comment is that I wouldn’t come here if I didn’t have kids - the vibe is overwhelmingly young families.

      Overall an excellent stay!

      Date of stay: May 2024
      Trip type: Travelled with family
      Thank olivesandsun
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Steven Andrews, General Manager at Castaway Island Fiji, responded to this reviewResponded May 30, 2024

      Bula olivesandsun,
      Thank you for sharing your detailed review!
      We are delighted to hear that you had an amazing holiday with your 8-month-old and enjoyed a relaxing break.

      It is wonderful to know you found our beach and island stunning, and our Bure exceeded your expectations.

      We are especially pleased that our Kids Club team made your stay even more special.
      Your kind words about our staff are greatly appreciated.

      We are glad your husband enjoyed the scuba dives and that you had a great experience at the spa.

      We appreciate your feedback regarding vegetarian options, fresh food at the buffet, and the pricing of certain items. Your comments will help us improve our services.

      Thank you for choosing us for your family holiday.
      We look forward to welcoming you back soon!
      Vinaka,
      The Castaway Family

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed May 24, 2024 via mobile

      One of the best islands we have visited in Fiji, the rooms are renovated and clean, the food is perfect and the staff are friendly. Special mention to Nam/Neumi and Dave, from the bar and restaurant, especially Nam, he always went out of the way for a chat, he deserves a pay rise, pretty much does every job on the island. Bar tender, barrister, waiter

      Date of stay: May 2024
      Trip type: Travelled with family
      Thank mattschris
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Steven Andrews, General Manager at Castaway Island Fiji, responded to this reviewResponded May 30, 2024

      Bula mattschris,
      Thank you for taking the time to share your wonderful experience with us!
      We are thrilled to hear that you found our island to be one of the best you've visited in Fiji.

      It's fantastic to know that you enjoyed our rooms, the perfect food, and the friendliness of our staff.
      Your special mentions of Nam/Neumi and Dave are greatly appreciated. Nam will be particularly pleased to hear your kind words about his dedication and versatility. We are very proud of our team's hard work and commitment to ensuring our guests have a memorable stay.

      We look forward to welcoming you back to our island paradise soon!
      Vinaka,
      The Castaway Family

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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