Excellent especially service. Thank you..“Great location close to park and bus/jeep .The whole facility is clear: you feel like you are home. I loved the warm hospitality of the staff.
beautifully decorated and the location was incredible. made our whole trip easier would highly recommend.”
A visit to Baguio must be strategically planned to accommodate all your preferred activities especially if you are travelling as a family or as a group. The location of Hotel Veniz is still its best come-on - right beside the Abanao Market, one only needs to cross over to shop for your usual pasalubongs of fresh vegetables, Cordillera coffee, and other knick-knacks. At the back of the hotel, just a stone's throw away is Burnham Park, where you can do all your standard photo-ops and fun activities with the kids. Come night-time, the road closes in time for the "ukay-ukays" where you can get the best-buys for various apparels, shoes, bags, and other accessories.
Having stayed 4th or 5th times in this hotel, Hotel VENIZ in Burnham Baguio is now my most convenient hotel visiting this summer capital city of the Philippines. This time, it was a remarkable one, although, we happened to experience mishaps when my car was bumped in the city proper. I highly appreciate Mr. del Rosario, the owner of the hotel who has extended his help by referring me to his lawyer to make documents to retrieve my driver’s license which was confiscated by the police, many thanks and highly appreciate to him for his humble assistance.
I would also like to commend their 3 team members at Front desk namely Daisy (Manager) for my early checked-in, Daniela and Dale for my late extended checked-out at 12:45 pm, though it seems that they are not communicating each other if their collegue (Dale) allowed me to extend for 45 mins. I received several calls from my cellphone and also to our guestroom phone advising me that my check-out time is 12 noon, nonetheless it’s not a big issue for me which they could internally talk about it with their General Manager. The family suites is so spacious for 4 guests, and the suites is so clean and tidy. Thanks to Room Attendant Irene and Mr. Bernabe, the basement security officer who also deserves to be commended for being so helpful to extend their kind assistance. Over-all my stay in this hotel this time creates memorable experiences unlike a flawed arrival experience that I reviewed on trip advisor on my 3rd stay last Nov 2017
In my perspective, the tone of the front desk officer is condescending specifically in advising me that the check in time is 2pm. I feel that the front desk officers should have a positive aura and be couteous at all times. The management May need to remind and organize a refresher to the front officers on the importance of being courteous which may affect the image of the hotel.
With that said, the staff who receives luggage storage is very helpful and has a positive vibe.
We booked three rooms. My friends stayed at their superior room, while me, my husband and 1 year old kid stayed at their Executive family room last May 20,2019. Upon arriving at the hotel we were not greeted by the staff.Room was not in good condition with chipped paints. We heard drilling noise. Its not a good experience.
