Checked in on this hotel for a fast weekend trip. Overall, we had a good experience. The Deluxe room was decent. We stayed in Room 115 which was at the end of the hallway. The hotel's location is also very close to the town proper, particularly the city market and Burnham Park. The hotel personnel are very nice and kind enough to greet you as they see you pass by.
Stayed here for 3 nights in November 2022 and was really disappointed with all aspects. 1st room (no 24) I had the wife signal was so weak I couldn’t get a service, the 2nd room had no safe (I think 103), I was then upgraded and the safe in that room didn’t work. The 4th room was a little better, but the power sockets on the wall were fragile to say the least and I couldn’t charge my devices properly on the dressing table, I had to use the power socket in the bathroom. There was no lift and the breakfast was ok only (most foods not hot enough) and coffee was an acquired taste. The worse part was when I checked out, I ensured that the card for the lighting in the room was attached to the room key (I’m 100% certain and remembered putting it in the holder), but when a member of staff went to check the room (as should be done) the staff member came back and said the card was not in the holder, at this time I got a annoyed and guaranteed the reception staff that I had included it. I’m not sure is this an Hotel tactic to try and charge customers for a missing card!! They could see I was getting annoyed and they went back to check the room and this is when the card appeared. I was not happy at all. I would try and avoid this hotel at all costs. I’m sure there are many options in Baguio. If I could give no stars I would. But I had to give one.
The room we were given (room 111) has steps down from the bathroom to the room, this could be quite dangerous if you slipped after coming out of the bathroom. There was a musty smell to the room. The hotel is quite old and rooms worn.
The light switches were really filthy with a thick black grease on the switch which could easily be cleaned but no one had bothered. There is one small high window with bars overlooking a corrugated iron roof that made the room feel more like a prison cell than a hotel room.
The breakfast has to be chosen a day in advance and has not much choice and small a portion. For example, you can either have fruit juice or coffee but not both.
I complained to reception about the room as it was a dirty, smelly, depressing place to stay. I was shown around other rooms of similar size and told it would be about 2500 peso extra per night to change the room which is ridiculous because the rooms were of similar size but nearly double the price.
I then complained again and said I would write a bad review if they didn't do something about it, they then came back about 20 minutes later and said I could change room for free. However, by this time I had had enough of them and checked out a day early with no refund given for the missed night.
Worst hotel experience ever since first night stay.
No one gave us a hand to help us with our baggage upon arriving. I have a toddler with me with many baggage, given that they do not have an elevator or escalator at least.
Every single time we request for a room make up, the arrangement of the beddings remain the same when we got back. They only pick up the trash in the bin and replenish the toiletries and that's it.
Also, we got overcharged. Worst of all is that 2 weeks has already passed as of this posting and we still haven't received the refund yet. They are so full of excuses.
Will never return nor recommend this hotel to anyone. The room appearance and service quality doesn't deserve the rates being charged to guests.
stayed 2 nights, accommodating and nice staff, free decent breakfast, near burnham park, Rizal Park. many restaurants nearby, Good Taste, Sizzling Plate, Shakey's , Chinese restaurant and korean restaurant.
