Stayed here last June 10-11, 2017 and our stay here goes to prove the saying, "You get what you paid for". This is by far the WORST hotel stay I have experienced in my track of traveling the provinces of the Philippines.

Booked this via Travelbook. All their contact numbers weren't reachable. The "supposed" front desk didn't even have an idea of our booking until a day or two before we arrived. Too much headache, indeed. Again, we got what we paid for.

The staff were okay. Not too accomodating tho. They would often be busy about their own lives, making chismis to each other. Asking for service water took 10years and by the time they noticed we are calling their attention were already parched... Some of us might have even choked to death. I didn't leave a tip so you can fill in the blanks. Food was okay. I think they don't specialize in Filipino Food. Pizza was GREAT - at least there's something to recommend �

Their office closes at 9pm. So you better get all the things you need because the staff will not be there if you will want food or you will need utensils or whatever. No Security visible. Ni walang medical aid or anyone na matatawag in case of emergency.

The pool - NOT CLEAN. No depth marks so it's not for kids. And that brings us to the Table in the pool. The Manager accused my friend of breaking the table made of Marble positioned in the deeper part of the pool. The way the manager approached my friend was already rude. He didn't treat him like a guest. He came over to where our group was, without excusing himself he said "Hey you're the one who broke the table" - he reviewed the CCTV with us and it didn't show that my friend break it. We fastforwarded to the events the following day and it showed two men sitting on that table. The thing is, we were the only guests left there who he can put the blame into. He didn't listen to us anymore when we pointed that out on the video and continued on babbling and saying we should pay him.

The staff would've been aware if my friend broke it because the last time we swam in your dirty pool was just before they cleaned it. And uh, why were you guys using MURIATIC ACID in cleaning your pool? Isn't that dangerous? Tell your staff to shut their mouths if this is supposed to be a secret!

PS. The manager said that we will have the police involved. We didn't leave immediately, that's a lie. We even asked for him to call the police or tanod or whoever but because we can't miss the trip back to Batangas Port, we had to leave. He even saw us leaving. So why didn't he stop us?

There, that's a full review of my experience at this hotel -- If this is even a hotel.

When you hear about Puerto Galera, the first thing that comes to mind would be wild parties, flashing lights, and loud bar music. That's just not my cup of tea. So when my friend invited us to go, I was a bit hesitant.

But when we arrived, it was all so worth it. Beautiful, clean, and quiet beach plus the awesome food from Luca Coccina is just the bomb! Clean rooms too.

We had so much fun that we're already planning on going back next year.

Just a tip: best way to come here would be by MLS shipping. They have a shuttle service that will bring you directly to the resort.