I went to the Sofitel Hotel in Bahrain for summer vacation. The hotel is really nice, the service extraordinarly good. I visited several times the Italian restaurant to have lunch and dinner. The food is very delicious and authentic. The service by Phurba and her colleagues is very good, they are very friendly and try to fulfill every wish from their guests. I can highly recommend to go there.
Dear Valued Guest,
Thank you for sharing your experience with us. We thank you for choosing our hotel for your summer vacation destination, we appreciate your kind words not only for our culinary outlets notably, Fiamma restaurant and for our service most notably from Phurba who was able to create an even memorable experience alongside the delightful culinary experience. We shall be sure to share your positive sentiments amongst our team as further encouragement.
We look forward to welcoming you back once more for another delightful stay and dining experience with us.
Sincerely, Guest Experience Team
We had a wonderful experience in the Topaz villa. The head butler Mohammed and Mohammed Saif made our stay so much easier. They were very accommodating throughout the day. I highly recommend the villa and the hotel 10/10! Everything got restocked by the minute!
Dear Valued Guest,
Thank you for sharing your magnifique review with us. We are pleased to note that our signature Topaz villa was able to keep you well accommodated during your stay with us. We highly appreciate your kind sentiments about our villa team, Mohammed and Saif, whom were able to provide you with an experience filled with ease and convenience all throughout. We shall be sure to share your positive words with them.
We look forward to welcoming you back for another magnifique experience once more.
Sincerely, Guest Experience Team
Love the hotel and love the staff, everything was on point. Ben, Amir, and Lama were amazing as well🤍 the hair salon and Elias were absolutely phenomenal. The room and view were incredible as well. Everything in general was just on point.🤍🤍
Dear Valued Guest,
Thank you for sharing your experience with us. We are pleased to note that you had a magnifique experience during your stay, from our facilities too our service notably from our Ben, Amir and Lama all of whom were able to contribute to your memorable stay. We shall be sure to share your positive sentiments amongst our team.
We look forward to welcoming you back once more for another memorable stay with us.
Sincerely, Guest Experience Team
Amazing I loved it nice view from the beach. Beach is so cleaned and nice also pool is very nice …. We having our lunch in beach so nice food from the chef satya
Really best service from Abul ,Raja and Jishnu we enjoyed our weekend in Sofitel we will come back again once more time thanks for everyone.
Dear Valued Guest,
Thank you for sharing your experience with us. We are pleased to hear that you had a magnifique experience with us most especially at our recreational facilities from our service too culinary options. We highly appreciate your kind sentiments about our beach and for our colleagues, Chef Satya, Abul, Raja, and Jishnu all of whom were able to create a relaxing weekend for you.
We look forward to welcoming you back once more for another delightful weekend.
Sincerely, Guest Experience Team
For the price, it’s not worth it. The sparkling wine was so cheap and terrible! The food wasn’t great either. I haven’t been since Covid and I feel it’s gone down hill. One of the female staff was very rude and clearly did not want to be there. Auirudh, who took over from her and another young lady whom I didn’t get their name, was so helpful and attentive, he was such a pleasant young man to deal with. I won’t be running back I’m afraid. There are so many brunch’s to go to that are way better…
Dear Ms. Debbie,
We are truly sorry to hear about your disappointing experience. Please accept our apologies for the shortcomings you encountered. Your feedback regarding the staff's attitude is concerning, and we will address this internally to ensure a better experience for our guests.
We are glad to hear that Aunirudh and the other staff members were able to assist you effectively. We value your feedback and will work diligently to improve in the areas mentioned.
We hope you reconsider and give us another chance to provide you with a better Friday Brunch experience.
Sincerely,
Guest Experience Manager
