In an unusual time Ilanit and her staff at this hotel made all the difference! From an amazing room with beautiful views of the Mediterranean Sea, to the smallest details of my visit she and her staff were just amazing. A very refreshing break from large chain hotels.
An Unforgettable Stay at Sea Executive Suites During Unexpected Times
I never imagined writing a review like this. My friend and I were staying at Sea Executive Suites in Tel Aviv in a cozy one-bedroom apartment with a handy kitchenette. Our plan was simple: enjoy Tel Aviv, tour around, and make the most of our vacation. And it started just like that.
The communication with the hotel staff was seamless from the start. They were quick to respond to our requests, including booking a day tour to Jerusalem. But what stood out was Katalina at the front desk. She wasn't just friendly; she was a lifeline. Her knowledge of Tel Aviv, her restaurant recommendations, especially “Bar 51” right across the street, were spot on. The beach, just a stone's throw away, became our daily haunt, with beach towels readily provided at the front desk.
Then came October 7. We woke up to sirens, a sound so foreign yet alarming. Rushing to the shelter, we were among many guests, uncertain, scared. But the staff, oh, they were the calm in our storm. They soothed everyone, ensuring our safety, their presence a comforting blanket in those chaotic moments.
Amidst all this, the management was incredible. They took charge of rearranging flights, a task daunting yet so crucial. Their efficiency and empathy made a traumatic situation bearable. I cannot thank them enough.
As I write this, I feel a mix of emotions. Gratitude, relief, and a tinge of sadness that our trip ended so abruptly. But I leave with a promise to myself and to Tel Aviv – I will come back when times are better, to relive the experiences waiting to be had. Sea Executive Suites, you were more than a hotel; you were a sanctuary in a time of need.
It was amazing! The location is phenomenal - beautiful beach and sunset views. It was spacious. The staff were super friendly and helpful - whether giving recommendations or helping me to book transportation to Dead Sea. It was clean and great to have a mini kitchen - lots of small groceries nearby.
WORST EXPERIENCE. Customer service is HORRIBLE. The management is IMPOSSIBLE. See below reviews - they BULLY people who write negative reviews so what you see on TripAdvisor doesn’t reflect the true number of negative reviews their clients probably want to write. There is no housekeeping, even though you pay hotel rates. The location is fine - right across the street from the beach. Yoga on the roof was fun. The rooms are loud and the people at the front desk are completely useless.There are so many other options nearby at this price point - or less - stay away from this one
Considering the circumstances surrounding your stay with us, we were disheartened to see your review but not surprised. Unfortunately, in today's digital age, some guests resort to threats of negative reviews when specific requests cannot be granted. We firmly believe in upholding our principles and will not succumb to the rising trend of online blackmail.
To provide context to those reading this review: The situation began when you requested a late checkout. Regrettably, we could not accommodate this as your apartment was already booked for subsequent guests. This upset you greatly, leading to your threat of posting a negative review. In addition, on several occasions, you left trash, including dirty diapers, outside your door in the corridor. When our management team kindly requested you to dispose of your garbage properly, you confronted our front desk staff, arguing that since you had paid for the stay, you could place your trash wherever you wished.
Furthermore, after your departure, we discovered that your children had taken the liberty to use our apartment walls as their canvas. This act required us to close down the unit and invest in repainting temporarily. Our Aparthotel prides itself on maintaining a high standard of quality, and such actions hinder us from offering the same experience to our next guest.
Our management and staff are deeply committed to creating a "home away from home" experience for our guests. We go above and beyond to ensure comfort and satisfaction, as evidenced by the multitude of positive reviews and returning guests year after year. We take every review seriously, but we also believe in presenting the complete truth, especially when faced with unjust situations that tarnish our hard-earned reputation.
Management, Sea Executive Suites
Everything in the room worked with no issues. The only draw back was as we accumulated garbage there were no extra garbage bags or and info on what to do with it. There was no number showing in the room on how to contact the front desk with out going down to it. Once you went down stairs the front desk people were very helpful
Hi Dudley,
Thank you for taking the time to write this review.
We were happy to read you liked the apartment, the view and that you found out team helpful.
We apologize for the misunderstanding regarding the communication and garbage disposal.
We are using a digital communication with our guests (WhatsApp, chat on our guest app). We use the phone number you registered with on your booking to send messages before and during your stay.
Our staff is available 24/7 and it is possible to request garbage bins disposal and change of garbage bags.
We are constantly using our guests' feedback in order to improve and provide even better service; we will defiantly use your feedback and will emphasize the communication options with the team.
We would be happy to hosting you again on your next visit to Tel-Aviv.
