This was a wonderful resort. Very close to the restaurants and attractions of San Ignacio as well as close to ruins and the Guatemalan border. They booked two tours for us and both of them were great. We were there during the off season and had the resort to ourselves. Take time to enjoy the infinity pool when you visit.

I'm seeing another recent review with the same experience. This was a place found by a friend and booked by them on Hotel.com. We likewise got a email from them before arriving notifying us that their restaurant was closing but we could not cancel because it was "no refund" listing on Hotel.com so we went ahead.

The good: The family style bungalow was newly built nice and clean. the pool was also nice and clean as pictured.

The bad: However we wondered if in fact the entire resort wasn't completely closed. We met a single lady at the desk upon arrival....but then they disappeared for two days and we only saw a lone guard wandering the property. On day 3 the desk person reappeared. Over the course of our entire stay we didn't really get any service AT ALL...only one day of cleaning out of four nights....no toilet paper, no water, no coffee....and it was a huge hassle to bring food back and try to prepare stuff with no kitchen or dishes. No-one offered to discount our stay for all the hassles. I would say that it was overall a place with nice potential, but with the feeling that someone doesn't know how to run a hotel. Or that they simply have run out of money to pay staff. We ended up moving across the street to the Log Cab Inn.... Overall....i'd say skip Cassia Hills there are many better options out there.

We booked a stay at Cassia Hills Resort March 2022. We read the positive reviews and expected our stay to be wonderful instead of stressful and tearful.
Here are some of the lowlights.

We pre-arranged a taxi through Cassia Hills to pick us up at the San Ignacio Town Airstrip – 4 miles away. The driver charged $100 USD and demanded payment in cash. Cassia Hills receptionists AND co-owner confirmed the cost. Multiple local taxi drivers said the standard charge is $15 USD.

About an hour after check-in, we learned that the restaurant was closing and not opening until Friday at noon. They didn’t tell us that we were the ONLY people at the resort when we checked in. We were charged full price.

The only refreshment/food available to us was the water at our room and that was not even enough. We had to buy more water in town, which required a walk to reception, waiting 20 minutes for a taxi to arrive, and then taking a 10-minute drive into town.

We paid for a resort but where were the amenities? We didn’t get breakfast for the tour they set up for us at 8am in the morning. We spoke with the receptionist and the co-owner multiple times. They did nothing for us.

If you face horrors like this in Belize, contact the Belize Tourism Board immediately.