My partner and I and our three teenage children spent three nights here. The check-in process was very simple and the staff were very friendly and helpful.
Our room was very clean, tidy, and comfortable with all modern conveniences. The only minor complaint was the lack of a full-length mirror.
The hotel and grounds were well maintained. They have done a great job of updating and modernizing the facilities while maintaining the character and historical aspects of the buildings. While there are parts of the complex that are still in need of restoration, it is understandable that this is a long and expensive process due to the heritage status. I wish we had a little more time to enjoy the many activities offered.

We thoroughly enjoyed the tour of the hotel and grounds with James. His passion for history and for the hotel itself was very obvious and made the tour extremely interesting.

The hotel is quite a distance from the city centre, but easily accessible by car. Amenities such as supermarkets and takeaways were relatively close (20-minute walk).

My wife and I spent two days here . The history of the hotel is interesting and the grounds are immaculate.One small problem is that the pool , spa and sauna is a distance from the main building.This aside we totally enjoyed ourselves.

What a fascinating place to stay - full of history. Plenty for the grandkids to do with the playground, lake, jumping castle and swimming pool. There is also a big playground just up the road. The outdoor bbq's could probably do with a bit more cover considering Ballarat hasn't got the best weather but we hit a good patch. The first floor apartments mean you have to carry your luggage and your food supplies up stairs because there is no lift. An on site restaurant would also be handy so you don't have to cook all your meals - the Chapel? Well equipped kitchen and a big fridge.