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Rach1775
Adelaide, Australia

Great holiday feel and perfect family spot.

Reviewed Jul 20, 2021
Fun for kids of all ages from pools to spas and slides as well as karts and basketball, mini golf and a games room with arcade games and pool table. Laundry service available and free bbq facilities. Loved the outdoor movie theatre every night.
Don’t be discouraged by the location as public transport was cheap and easy.
Loved the place and so did my kids and parents.
Date of stay: July 2021
Value
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Review collected in partnership with this hotel
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Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this review
Responded Jul 21, 2021
Dear Rach1775,
Thank you for taking the time to leave us a review.
We are delighted to read your review, looks like so many memories to treasure before the kids grow up.
Outdoor movies are always a big hit, great to see it was enjoyed !
Regards
Richard Yazbek
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,408)
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All reviews mini golf aqua aerobics great park sun lagoon great place for kids ensuite site family holiday holiday park kids activities excellent facilities every night great place to stay cabin pools playground caravan pillows
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213 - 218 of 2,408 reviews
Reviewed July 20, 2021

This park has it all , from a great milkbar , bar , pool area , lush green lawns , security patrols , excursion bookings on site , massage service , petrol bowser , ice machine , loads of kids activities why would you stay anyway else. Cannot wait to come back.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank p0werja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 21, 2021

Dear p0werja,
Thank you for taking the time to leave us a review.
Such great feedback - when read what we have we do have it all.
Looking forward to having you back again soon.
Regards
Richard Yazbek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2021

We loved our stay. Mini golf, basketball, bouncing thingy, water park for kids, playgrounds so we didn’t have to leave the place much. Had a baby so cot would have been great but we managed. Location a few kms out of town, great and friendly staff

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paula B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 17, 2021

Dear paula1224831,
Thank you for taking the time to leave us a review.
Great to read you and the family enjoyed all the resort facilities we have on offer.
We do indeed provided baby cots on request - let us know in advance next time.
Regards
Richard Yazbek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2021

The day before when I received the online check in email, I noticed that my booking showed a 22 foot motorhome. I Phoned and advised the staff that I was a big caravan, 30 feet drawbar to spare wheel and a Chevy Silverado Truck and that I was way bigger than a 22 foot motorhome. On arrival they said to go to site 23. This seemed easy and fast. Now two things happened, there was still someone on the site and it was also too small to fit my van and truck on. I returned to the reception and was told "it not my fault that there is someone on the site" and was told some ten minutes later that I could have a grass site. I said that I had booked a "slab site" and so another ten minutes later, I was told that I can go to site 76. On site 76, being surrounded by cabins was not the best experience with the continuous stomping and dragging of furniture in the cabins. I understand you cannot control the behaviour of who is in the cabins, but if I was in the area what I was told I would be, "site 40" we would not have been subject to this annoying noise. One more thing which is not your fault but maybe should be noted on your website is the atrocious Telstra Reception in the park. Knowing that there was next to zero Telstra reception would have influenced my decision in staying at your park when it is shown to have 3g, 4g, and 5g on the Telstra Coverage maps.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Steve-Denise K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 17, 2021

Dear Steve-Denise K,
Thank you for taking the time to leave us a review.
It appears we missed the mark on this occasion, not helped by departing guests not vacating on time.
Telsta service can be a challenge in Cairns - we have forwarded you complaint direct to them to aid the people of Cairns.
Regards
Richard Yazbek

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Reviewed July 17, 2021

If you are staying in Cairns with kids this is the park to stay at! Despite being a little way from the CBD this park offered everything you could hope for. Facilities were fantastic, the cafe offered good food at reasonable prices. Our kids loved playing on the slides while we enjoyed the adults only hot tub. Great daily activities during school holidays. Would highly recommend and hope to come back one day.

Date of stay: July 2021
1  Thank kandmwells
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 17, 2021

Dear kandmwells,
Thank you for taking the time to leave us a review.
We appreciate the 5 star feedback and work hard to make sure our guests have a memorable stay.
Looking forward to having you back again soon.
Regards
Richard Yazbek

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Reviewed July 16, 2021

No shuttle bus service no pancakes. We would have stayed closer to Cairns as we believed there was transport available. Hire car ads in Cairns 35 a day nooo 119 a day not parks fault but you have brochure at front Recep please remove them. Other wise good park for kids. Take into account elderly traveling don't use majority of things sorry 1 adult only spa. Other wise alright.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank elizabethwX7973TL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard Yazbek, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 17, 2021

Dear elizabethwx797TL,
Thanks for taking the time to leave us a review.
Retailers, Airlines and Car Rentals always advertise their from $ prices, you need to be quick to secure a deal.
There is a public bus on the doorstep that leave every 30 minutes and we highly recommend The Pancake House in town, it's delicious. The kiosk and cafe team can cater for most requests, pancakes can be on the list.
Thanks again for the feedback, its appreciated.
Regards
Richard Yazbek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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