I chose this hotel as it appeared to have good facilities for young children. After two days, it soon became apparent that this hotel was for older people (mostly Germans) or couples. My child escaped from the kids club and the supervisor did not notice she had left, and then proceeded to tell my child off in front of me, when I informed her. It was pure luck that I was nearby to see my child escape - I dread to think of what might have happened if I decided to explore the hotel offerings. The management just apologised but offered no solution, other than to say it was 'just 10 seconds' - not hearing me say that nobody realised my child had left, and also that a small child could drown within 10 seconds. The kids club set up has two open gates - one to main complex and other to main kids pool. On multiple occasions after this incident, I observed the kids club teacher inside the kids club and the children outside - where there is an open body of water and gates that a 4 year old can easily open. The kids club supervisors also take the small kids around the main complex - and when doing so, they stay in front of the kids - so basically expecting a 4 year old to follow and not wander off. On another occasion, I observed the supervisor take the 4 - 7 year old kids club attendees into the main kids pool, and have their back turned, talking to other adults. They put no identifiers e.g swim hat or swim vest, to identify the children from the kids club in the main kids pool. Hence, it should be obvious an extremely dangerous set up unless you constantly supervise your child whilst they attend the kids club. It all makes sense though when you realise the people doing the kids club are part of the wider entertainment team, and hence are chosen based on their ability to contribute to the general entertainment of the hotel and not with your child's health and safety in mind. The manager of RIU entertainment, Ernesto, just shrugged and said we offer kids entertainment, not a creche - but this is not good enough when you allow parents to leave their children unsupervised, and then your staff don't care for them!! Parents please be aware of this kids club should you choose this hotel, and consider using it!!
Aside from this, when going for food in any of the restaurants, be warned not to stop eating, or go back for more, as the waiters are ready within 5 seconds to clear your table!
Be ready to reserve your sunbeds at 7 am.
Reception will not care whether you enjoyed your stay or not - just took the key card and said nothing.
Otherwise, sure this is a nice looking hotel, and nice access to promenade, would not go back.