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Андрей Х

The best place near Antalya airport for families and without children

Review of Crystal Centro
Reviewed Aug 3, 2023
А delightful place to relax! Everything is thought out to the smallest detail! the staff is very attentive! Entertainment is available during the day, in the evening there are always different show programs! high-quality beer, cocktails, strong alcohol!
The hotel itself has poor sound insulation and if your neighbors are noisy and loud, then you will definitely hear everything. but people don't stay in their rooms in July and that's why it's a minor problem. rooms are cleaned every day. gorgeous swimming pool on site, water park. There are several shopping centers near the hotel, do not forget to bargain!)) Antalya city center is 20 km away, half an hour by taxi. also 30-40 minutes to the airport.
in July there were a lot of tourists from the UK, Turkey, Slovakia, France and everywhere a little bit. Very friendly environment.
Date of stay: July 2023
Trip type: Travelled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CRM Nirvana, İşletme Sahibi at Crystal Centro, responded to this review
Responded Aug 4, 2023
Dear guest,

We are very happy with your evaluation of our facility.

We always try to provide a worthy service to our valued guests.
Your wonderful comments about our employees will motivate them even more. As the Crystal Centro family, we are always working to provide better service. Your detailed comments for us will also shed light on our future guests.

Please enjoy your holiday and never forget us.
We will be happy to welcome you again and wish you a healthy and peaceful year.

Kind regards,
Serdar Cavusoglu
General manager
Crystal Centro Hotel


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveller rating
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Reviewed August 3, 2023

We spent a wonderful week at this hotel.We chose this hotel for the third time. It has a beautiful beach.
It has been renovated not only outside but also inside.
Inside all the rooms are renovated,the pattiserie has a new look. There is a new bar called "The Square" ,it is also perfect. The employees of the hotel are really kind,helpful, attentive.
We liked beach bar very much,with its beautiful view to the sea.
The animation team does a great job,too.
The evening shows and live concerts at Deep Blue Party Zone are also great.

We only had problems with the cleaning in the room. We told the cleaning lady and then she paid more attention.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ildikó V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CRYSTAL CRM , İşletme Sahibi at Crystal Centro, responded to this reviewResponded August 5, 2023

Dear 936ildik_v,

We appreciate your great review which shows us that our main aim is reached and our guests enjoy their holiday.All kind of reviews are so important for us.Because according on them we are able to improve some kind of directions or understand that all we make goes well.

Thank you for the time you spent to share your experience and we hope to welcome you back to our hotel in the near future.

Best Regards,

Serdar CAVUSOGLU
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2023

Rooms were fine, but the whole experience only appeals to those who like to do nothing but eat, Drink and sit by the pool all week. The entertainment was shockingly poor and didn’t start until most were in bed at 10.30pm. The chap in the piano bar was incredible though. Customer relations office team were nothing short of outstanding- hint - if you need a taxi, use Uber, it links to local yellow cabs and you don’t get robbed. The airport transfer was only £12 for four people each way!
Don’t bother with the boat trips there as there’s nothing to see and you just felt like a passenger on a boat to look at a waterfall, but do take the rafting, buggy and zip line experience it’s outstanding so long as you’re happy with Rafting!

Room tip: Use Uber for Taxis and you won’t be robbed, including airport transfers Don’t book this hotel if you’re looking for evening entertainment
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank owenb537
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal De Luxe Otel, İşletme Sahibi at Crystal Centro, responded to this reviewResponded August 2, 2023

Dear owenb537,
First of all we want to thank you for choosing our Crystal Centro Hotel

Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith.

Please give us another chance to serve you better. We will be happy to welcome you in our hotel.
With our best regards,


Kind regards,
Serdar Cavusoglu
General manager
Crystal Centro Hotel


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2023

The hotel is lovely, but the food horrendous children lived on chips food very bland. This hotel is not aimed at the English at all . Reception staff don't even try to be friendly only way to talk to them was with reps help shops manage to get by with conversation but hotel don't try. Shame as hotel is beautiful but even adults would try food but mincemeat for breakfast ? Not the best in turkey for food.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Family56789
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal De Luxe Otel, İşletme Sahibi at Crystal Centro, responded to this reviewResponded August 1, 2023

Dear Family56789
First of all we want to thank you for choosing our Crystal Centro Hotel

Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith.

Please give us another chance to serve you better. We will be happy to welcome you in our hotel.
With our best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2023

It was an amazing and wonderful holiday at cristal centro resort, the staff is always working with smiley face. Activities are interresting, delicious food. Water sliding are amazing especially those for children.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ihab k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Centro Otel, İşletme Sahibi at Crystal Centro, responded to this reviewResponded July 31, 2023

Dear guest,

We are very glad that you and your family enjoyed your holiday in our hotel, thank you for sharing your nice words with us.
We do our best to make everyone's stay as special as possible and your kind words about the excellent service from all departments excite us.

On behalf of Crystal Centro Hotel, we would like to thank you for choosing our hotel to spend your summer vacation, and we hope to host you again in our guest hotel one day.

Kind regards,
Serdar Cavusoglu
General manager
Crystal Centro Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2023

This resort has plenty of eating and drinking facilities. Kept clean always! The rooms are fairly spacious and cleaned daily, our room cleaner on floor 2, was (Abdullah Sevin) was very precise and if asked would alway oblige with extra clean towels and anything he could help with.
Water slides for all ages are amazing...food and drink 24 hours.....
Only scored a 4. Due to lack of children's evening entertainment, although there is a small younger child's area òut of the way.

All in all, a fantastic resort.

Date of stay: July 2023
Trip type: Travelled with family
Thank Mark T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Centro Otel, İşletme Sahibi at Crystal Centro, responded to this reviewResponded July 28, 2023

Dear Mark,

We are very happy with your evaluation of our facility.

We always try to provide a worthy service to our valued guests.

We will be happy to welcome you again and wish you a healthy and peaceful year.

Best regards,

Serdar Cavusoglu
General Manager
Crystal Centro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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