My husband and I just returned from a 6 night stay at Villa San Michele. It was wonderful. We had a room with a terrace. We found the communication excellent- before we arrived there was prompt response to our questions.
Found the staff and the family wonderful. The hotel arranged a scooter rental for us and we spent the days touring a few spots. BUT STILL -our favourite memory of the 6 days on the Amalfi coast was having breakfast in the morning... and sitting on the terrace having tea in the afternoon, or wine in the evening.
We concur with many of the reviews - be prepared for stairs - ie it is not a place if you have mobility issues. My husband had a few stomach issues while there, and though there were set menu choices each night, I found they were able to provide solutions for him if the meals were not going to agree with him. We are not very adventurous when it comes to food - but we found the choices to be quite well prepared and tasty. The breakfast was large - enough for us to have some leftovers at lunch. (Which was encouraged). The family was always responsive to questions ,helping to arrange taxi, laundry service, the scooter, explaining bus/ferry schedules... and on our final day as we were leaving, Rosa sprinted to flag down a bus for us.... picking up our bags as she ran by!!
We felt like family. Our only regret? It wasn't long enough.