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Booking.com
C$475
Fully refundable before Sat, Jul 27
Breakfast included
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C$475
Fully refundable before Sun, Jul 28
Breakfast included
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C$460
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Breakfast included
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Karyn R
Madison, Wisconsin

Amazing hotel!

Reviewed Jul 1, 2022
We stayed for 2 nights in June, 2022 and this was our favorite hotel from our entire 2-week European trip! The room: spacious enough for a family of 4 with the pull-out couch PLUS a tiny extra bedroom for my 11yo. Breakfast buffet was amazing. We also had dinner at Restaurant Matterhorn (yummy Raclette!) and our server was amazingly friendly. We had a view of the Matterhorn from our balcony, a total surprise. And the POOL was so fantastic! My kids agreed that the hotel pool was among their top highlights of our trip to Europe. We used the laundry service - not cheap, but efficient and easy. The hotel is an easy walk from the train station (but the hotel also has a shuttle, if necessary). All in all, a wonderful hotel, highly recommend.
Date of stay: June 2022
Value
Service
Sleep Quality
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Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this review
Responded Sep 2, 2022
Dear Guest.
Thank you for staying with us and for taking the time to give us your feedback. I’m very happy to hear that you liked your stay with us and consider us the best hotel on your trip and that your kids had fun in the Pool. The whole Team gives his best to offer you an exceptional stay. That is why reviews like yours are always much appreciated. Thank you very much for your recommendation. We hope we can welcome you again during your next trip to Zermatt.
Best regards from Zermatt
Reto Aufdenblatten, Guest relations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,214)
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All reviews train station family room table tennis great view games room swimming pool excellent hotel spacious room a lovely stay quiet area spa facilities each evening ski bus matterhorn view half board i highly recommend this hotel glacier express
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101 - 106 of 1,214 reviews
Reviewed June 27, 2022

Great location. Staff were very friendly and helpful. The breakfast buffet was great. Lots of food options also.
The room was clean and spacious with a beautiful view of the mountains.
The sauna and spa were great, and the access was great and made the stay unforgettable.

Date of stay: June 2022
    • Value
    • Sleep Quality
    • Service
Thank vasiles843
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this reviewResponded September 1, 2022

Dear Guest.
Thank you for staying with us and for taking the time to give us your feedback. I’m very happy to hear that you liked your stay with us and enjoyed our Spa. Thank you very much for your recommendation. We hope we can welcome you again during your next trip to Zermatt.
Best regards from Zermatt
Reto Aufdenblatten, Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 22, 2022 via mobile

Spacious rooms with excellent breakfast buffet and location is ideal for the variety of excursions in Zermatt. Complimentary transport from train station to Hotel as well as when checking out. Secure Baggage room available.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank TimeTripTwoSome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this reviewResponded September 1, 2022


Dear Guest.
Thank you for staying with us and for taking the time to give us such an amazing review. I’m so happy to hear that we could make you feel comfortable. We are looking forward to your next visit!
Best regards from Zermatt
Reto Aufdenblatten, Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2022 via mobile

Really a beautiful hotel…! The best part of the hotel is the pool ! Its really nice warm pool with neon lightings, breathtaking view, whirpool …! Breakfast needs to be more varied… but overall it is class! Anna & Juliana have been a great help overall !

Date of stay: June 2022
Trip type: Travelled with family
Thank Mitgrawal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this reviewResponded September 1, 2022

Dear Guest.
Thank you for staying with us and for taking the time to give us your feedback. I’m very happy to hear that you liked your stay with us and enjoyed our Spa. Thank you very much for your recommendation. We hope we can welcome you again during your next trip to Zermatt.
Best regards from Zermatt
Reto Aufdenblatten, Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2022 via mobile

We stayed at this hotel for 4 days and enjoyed our stay. Service was excellent, staff were friendly and really helpful.
The rooms were big and clean. We have a great view of the Matterhorn from out balcony. Great location, 5 minutes walk to the train station and city centre. There was a small supermarket jst 2 minutes walk away. I would definately recommend this hotel.

Date of stay: June 2022
Trip type: Travelled with family
Thank Venture38549595552
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this reviewResponded September 1, 2022

Dear Guest.
Thank you for staying with us and for taking the time to give us a review. I’m very happy to hear that you enjoyed your stay in Zermatt. Thank you for your great review and recommendation. We hope to welcome you back with us soon.
Sincerely
Reto Aufdenblatten, Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2022 via mobile

I've booked 2 rooms for 4 nights at this hotel from 29 May - 2 June 22 without reading any review from any platforms. I chose this hotel based on its location [ about 350m away from the train station ] and price. I didn't regret my decision. The hotel is super cosy , the furnitures are modern and new plus I get to see the Matterhorn from my balcony [ Room 005 - 1st Floor]. The room is also spacious and I can see the heated pool from my balcony. There are many shops selling food, souveniers and other stuff within walking distance from the hotel. A halal fast food store [ Take It Doner ] is located 1km away and the meals tasted really good. My only complaint is - the pillows are too soft. Other than that, the staff were super nice and friendly. Breakfast was sumptous and tasty. I will definitely recommend this hotel to all my relatives and friends.

Date of stay: May 2022
Trip type: Travelled with family
Thank prisoncrow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel, responded to this reviewResponded September 1, 2022

Dear Guest.
Thank you for staying with us and for taking the time to give us a review. I’m very happy to hear that you enjoyed your stay in Zermatt. Thank you for your great review and recommendation. We hope to welcome you back with us soon.
Sincerely
Reto Aufdenblatten, Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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