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About
4.5
#42 of 102 hotels in Zermatt
Location
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a 350 meters from the ski-lifts. We also offer an outdoor tennis courts and indoor facilities such as billiard, Ping Pong and Table Tennis. We offer a complementary pickup service from the train station in Zermatt (7am - 9 pm). All guest rooms and public areas have free high speed WiFi internet.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, German
Location
Spissstrasse 52, Zermatt 3920 Switzerland
Name/address in local language
Alpen Resort Hotel
1,214 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, the Alpen Resort Hotel is lauded for its tranquility and proximity to Zermatt's attractions. Guests highlight the establishment's cleanliness and spacious rooms, many with breathtaking views of the Matterhorn.
The property's attentive staff, family-friendly amenities, including a praised spa and pool, contribute to its reputation for good value. While the service has room for enhancement, the inviting atmosphere and practical shuttle service solidify its appeal among travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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My wife and I stayed at the Alpen Resort at the end of February, 2020. We’ve skied / traveled all over the world and I can’t say enough good things about this hotel. First of all it’s a great value compared to the other options in Zermatt, especially considering the spacious rooms with expansive views of the surrounding mountains. Yes the property is not in the main village, but the town square is only a short 10 min walk away. Best of all the ski bus stops maybe 30 meters from the hotel entrance, and the Gornergrat Bahn is an easy 5 min walk. Breakfast was plentiful and varied, and the afternoon tea and cake much appreciated. There is a nice, though dated, pool/ hot tub/ spa area/ recreation area in the basement. Great for kids, maybe a little to crowded/ cold for adults. One nice touch is the ski locker area, which includes secure storage for each room and boot dryers(!!). Just a wonderful place to stay!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel
Responded Mar 24, 2020
Dear Spencer. Thank you for staying with us and for taking the time to give us such a great review. I’m so happy to hear that you had a wonderful stay here in Zermatt! We hope to welcome you again soon. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To summarise, we had a great week at Alpen Resort Hotel!
We stayed as a couple at the hotel for seven nights over the New Year period. Upon arriving at Zermatt Train Station we contacted the hotel, and the shuttle arrived only a couple of minutes later to transfer us to the hotel.
The hotel is in a great location. It’s an easy walk into the centre of the village where all the shops and restaurants exist. Only 2 minutes walk away is a Denner supermarket where you can purchase groceries, drinks etc. Access to the ski lifts is also super easy with a Green Bus Stop only 2 minutes up the road that runs every 5/10 minutes to take you to the Matterhorn Express Gondola, the Gornergrat Train Station is only a 5 minute walk, and the Sunnegga Funicular is a 10 minute walk.
We stayed in a Panorama Double Room which had fantastic views of the Matterhorn. The room was of a good standard with plenty of room and a comfortable bed. There was only a small bar fridge but if we needed to keep anything cold, we just put it out on the balcony! The only downside of the room was that it had a combined bath/shower rather than being separated, and was quite compact.
The facilities at the hotel are great. The swimming pool and hot tubs are first class and an excellent way to recover from a day of skiing. Breakfast is included and we found it be of a good standard and variety for a European hotel. We ate at all three dining options and the Hornox Alpine Grill was our pick of the three with a great ambiance and good food and wine. The lobby bar was also a great place to unwind. Another facility of note were the ski lockers which have easy access at the end of the day. Potential guests should note however that there are no guest laundry facilities on site, with the hotel offering a washing service for 45CHF per bag.
And if you ever happen to be in Zermatt for a New Years Eve, don’t expect an early, quiet night! Fireworks in the valley were nearly continuous from 5pm to 1am!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mario Aufdenblatten, Inhaber at Alpen Resort Hotel
Responded Feb 15, 2023
Dear damiant378 Thank you for your visit and the great, amazing and detailed review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regards Yannic Briggeler Guests Relations
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We spent two nights at the Alpen Resort Hotel. 5 min. walk from the train station. Staff at Reception are very friendly and helpful. Food at Restaurant is of good quality and staff friendly despite being very busy. No special Corona measures taken at the Breakfast buffet - all help yourself and using same serving spoons.............. cereals/cold meats not wrapped or covered. The room is of a good size with shower in the bath tub. We explicitly booked a room with a view onto the Matterhorn. Unfortunately the view was obstructed by a crane - see picture - and we were woken up at 7.30 due the noise of the builders. We learnt that the hotel is building a wellness facility. It would be good if they would inform customers on the webpage that the view on to the Matterhorn is obstructed and that there will be building noise. No reduction of room rate or any other compensation has been offered for these inconveniences.
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Date of stay: August 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel
Responded Aug 22, 2020
Dear Guest Thank you for staying with us and for taking the time to give us a review. It is true that we are currently in a major expansion and renovation of our Spa and swimming pool. However, we have put this information on our website and deleted all mentions of our pool on third party booking sites. I am deeply sorry if at the time of your booking we have not yet updated all the information. Thank you for your understanding. Nevertheless, we do in fact offer a compensation in form of daily F&B vouchers for all clients. Thank you again for your review and we hope you will join us for the reopening of our spa in December 2020. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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We came here for our honeymoon and had the loveliest time! Everyone here made an effort to make our stay feel so special. Our room was decorated so nicely for us on arrival. They had even swapped the complimentary Prosecco on arrival that came with our booking for an alcohol free sparkling wine on my husband’s request as I don’t drink. We made use of the spa facilities often throughout the week also and really enjoyed the jacuzzi and steam room. Would recommend a massage with Stathis while you’re here - he’s brilliant! We ate at both restaurants - both were nice but the Hornox felt very slick and modern. Especially loved the drinks selection in the hotel bar and restaurants also. Great cocktail selection, and being able to order alcohol free options is great for non drinkers.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel
Responded Apr 25, 2022
Dear Guest Thank you for staying with us and for taking the time to give us such a great review. I’m so happy to hear that you had a wonderful honeymoon. We try to offer interesting non-alcoholic drinks, I’m glad you liked them, and I will forward your positive feedback. By the way, it is as beautiful in summer as it is in winter. We hope to see you again soon. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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This hotel was awesome from start to finish! We ended up checking in around 10pm and were greeted with a smile, the room was so big and had everything we needed. We had a balcony room with a view of the Matterhorn which was amazing! The breakfast was fantastic, it was a buffet and even had Mimosas. Upon checkout we were told we could store our bags and still use their facilities. So after a walk around town, we came back and played tennis. Overall an awesome stay and so worth the price!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel
Responded Aug 23, 2020
Dear Guest. Thank you for choosing us for your visit in Zermatt. I am glad to hear that we could make you feel at home. Of course, you can leave your luggage with us and use our amenities before check.in and after check-out. Thank you so much for your great review. It is so nice to read such great feedback from our dear guests. We hope to welcome you with us in Zermatt again soon. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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Alpen Resort Hotel provided a wonderful holiday experience. The facilities were exceptional, the food was of a superb standard with good variety and the staff throughout the hotel were extremely friendly and helpful. The additional cost for a room with a balcony was worth it for the view of the Matterhorn. The Alpen Resort Spa was of a very high standard with a decent size swimming pool. The outdoor whirl pool was a wonderful experience, being directly beneath the snow capped mountains. The hotel was only a 5min walk from the train station and from the town. It was perfectly placed for the nearest E Bus stop for skiing transfer to the ski lift systems.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mario Aufdenblatten, Inhaber at Alpen Resort Hotel
Responded Apr 9, 2023
Dear Seaside, thank you very much for took the time to give us such a good review and that you are sharing your experience with other guests. It fills us with honour to read that you had a great stay with us. We are looking forward to welcoming you again at Alpen Resort Hotel. Best regards Tamara Kreis Guest Relations
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Fantastic service, extremely friendly staff. I really felt at home here great feel to the hotel Room was upgraded from single to large double at no extra charge. Superb breakfast buffet range, the best I have ever seen. Dinner in restaurant was excellent and very good value due to various vouchers provided by the hotel. Room had everything you could wish for very modern and extremely well appointed. Great venue for summer hiking, free E bus to lifts. Close to good supermarket. Great views of the Matterhorn and other mountains from the hotel. Very good price for room.
Loud building noise from early morning till around 7pm. This is only for Summer 2020 as they are building a new wellness centre for the hotel and due to the weather constraints have to work all the hours they can.
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Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip:I stayed in D607, large double room, terrace with mountain views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel
Responded Aug 22, 2020
Dear Guest Thank you for staying with us and for taking the time to give us such a great review. I am glad you enjoyed your stay in Zermatt. It is true that we are currently in a major expansion and renovation of our Spa and swimming pool. Thank you for your understanding. I hope you will join us for the reopening in December 2020. As a compensation for the missing pool we offer the mentioned daily F&B vouchers. Thank you again for your great review and we hope to see you again. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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From the time you enter you know you are in a beautiful and welcoming hotel with great woodwork throughout. The rooms were nice, spacious and quite comfortable. The spa facilities for both adults and children are first rate. Our kids were 14 & 16 and we saw all ages enjoying the spa. We spent 60-90 minutes after skiing each evening moving around the pool, hot tubs, steam rooms, saunas etc. They were all beautiful with relaxing lighting and music. Breakfast had a good selection of options including made to order eggs. Everything was very good. It wasn't the top breakfast I have had at a four star hotel in European ski resorts but still very solid and everyone will be more than satisfied. The location is off the main street at the edge of the main village about a seven minute walk into the center of the village and very quiet. The Gornergrat train is a 4-5 minute walk in ski boots. The Sunnegga train is 8-10 minute walk in ski boots and the third lift is across town and too long to walk in ski boots. The ski bus stop is just a few minutes from the hotel and takes you to the Sunnegga train in a few minutes if you don't want to walk, The Matterhorn express in around ten minutes by ski bus. While you are not in the center of the resort everything including the skiing is quite accessible without too much effort. I would highly recommend the Alpen Resort Hotel. It is an excellent choice and appeared to be a great value for the money as compared to similar quality hotels.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Family Aufdenblatten, Inhaber at Alpen Resort Hotel
Responded Apr 26, 2024
Dear Hotel Guest, Thank you for your review. We are pleased that you were satisfied with your choice of the hotel and that you had an agreeable stay with us at the Alpen Resort & SPA. Regarding the breakfast, thank you for sharing your opinion with us. This issue will be discussed with our restaurant manager. Thank you for recommending Alpen Resort & SPA to other tourists. Kind regards Karolina Jarosz Guest relations
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I thoroughly enjoyed my visit to Zermatt. I thought the hotel was excellent. There were lots of thoughtful touches in our room. For example you were supplied with a robe and slippers for your trips to the spa. There was also a basket with two spa towels, which you could use to take your things to the spa. I thought the spa area was fantastic. I have been to a lot of spas and this would definitely arrive all the best. There was a hairdryer in the bathroom. There was a coffee machine cups and free coffee pods. Children were also well catered for there was a separate pool area for them as well as a dedicated playroom. The food in the restaurant is extremely good quality. The ski boot room was well equipped and we had a locker which accommodated two sets of skis, poles, boots and helmets all connected to your room key. If I were to visit zermatt again I would definitely stay here.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip:If you are a beginner skier I would recommend the Gonegrat area. Blue 36 is a nice run. There is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reto Aufdenblatten, Guest Services / Front Office at Alpen Resort Hotel
Responded Apr 26, 2022
Dear Guest. Thank you for staying with us. I am glad that you enjoyed your time with us and liked our Spa. In order that everyone can enjoy it, our aim was to create two specialized areas for kids and adults. The other areas including the pool and indoor jacuzzi are of course for everyone to enjoy. Thank you for your great review. We hope you will visit us again. Best regards from Zermatt Reto Aufdenblatten, Guest relations
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What a wonderful hotel. We loved our stay and would definitely return given the chance! We are family of 2 adults and 2 teens and I’m so glad we booked a family room ( # 404 building B) with a loft for the kids and a view of the Matterhorn. The view was a such a delight. Always changing according to the weather and the light. We booked the half board option which included a sumptuous buffet breakfast and a delicious dinner with several choices for mains each night as well as soups, a salad buffet, and a nightly choice of a dessert of cheese platter. The chefs really knew how to create flavourful dishes with lots of opportunity for healthy salads and fruits. My only thought was that the hotel might consider giving dinner guests tap water without charging us for it. Yes, it’s a thing in Switzerland to charge for tap water, but they might consider waiving that charge for half board customers… there is no charge for all the water, juices, teas and coffees at breakfast. The skiing was AMAZING, we got the international ski passes and went to Italy for the day a few times. There is a free ski bus that takes everyone to the various Zermatt ski gondola stop off points. Easy walk from the Alpen’s ski room. The indoor pool and outside whirlpool spa were terrific. The lobby area is lovely to enjoy the welcome drink and to have a game of chess. Loved this hotel and I sure miss my Matterhorn views. What a treat.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Get a Matterhorn view room if you can … they come with balconies and amazing vistas.
Bring a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
St. Albans, United Kingdom33 contributions36 helpful votes
Lucky you, we were told that the main building construction would be finished by the end of the year and then the work would be fitting out the inside and would not be very noisy. Please check with the hotel their Email is on their Web site.
Edinburgh, United Kingdom1,475 contribution661 helpful votes
The hotels are about 10mins walk apart depending on street conditions along the town's main drag (the Bahnhofstrasse).
Ski pass prices for Dec 2018 are not out yet but were €330 or €378 if you want to ski into Italy. Suggest you wait till you arrive to buy because weather is unpredictable and the lifts to Italy are closed quite often.
There are more places to choose from in the Zermatt area.
PRICE RANGE
C$361 - C$574 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western alpen hotel zermatt, best western zermatt, zermatt best western
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
26
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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