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RWietlisbach
Kawasaki, Japan

Conveniently located, though quite expensive

Reviewed Jun 16, 2023
One of the main reasons for staying at this hotel was its proximity to the city centre (within easy walking distance) and public parking, as most city hotels in Basel don't have their own parking available.

First the good stuff: Personnel were very friendly and helpful. The reception area and the bar look very inviting (and the free welcome drink is a nice touch). The room was quite cosy and functional, with good facilities in the bathroom. For breakfast there is cheaper option available, which includes croissants and different kinds of bread. And then the full breakfast with cold cuts, cheese, etc. I appreciated to have a choice between the two, because the latter is usually too much for me, and the high price tag therefore not justified in my particular case. But that, of course, is a personal choice.
The hotel gives guests a complimentary "Basel Card", which entitles the holder to free public transport and 50% discount on walking tours and admission to museums. Although I actually didn't make use of it this time, it is a nice extra and good value for those who do.

Now, the lift and corridor on the floors feels like a bit of a letdown after seeing the reception area. I felt it looked kind of sterile and cold. What was particularly disappointing to me were the TV channel options, as not a single English-language channel (at least BBC News, for instance) is available, which I found rather surprising for a city hotel in a place like Basel, which is attracting a lot of foreign tourists and businesspeople alike. And then there is the parking, which turned out to be extremely pricey, given that the only parking available is a public parking garage. But based on my research online, there seem hardly any other options for people who bring their car and want to stay in a city hotel.
I thought that the room rates are also on the high side, given that even the small breakfast is being charged extra.
Date of stay: May 2023
Trip type: Travelled solo
Value
Location
Service
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STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this review
Responded Jun 18, 2023
Dear Mr. Wietlisbach

Thank you very much for your kind comments. We are glad that you enjoyed your stay with us and that you report about it.
As everywhere, our prices are always based on demand. If, like in your case, we are currently hosting an international congress in Basel, then the room rates will are higher than usual.
It is a pity that you did not ask at the reception about the TV Channels. Of course we offer more than 10 English channels.

We would be happy to welcome you again.

With kind regards
Michaela Maria Nazarek
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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27 - 32 of 1,023 reviews
Reviewed June 6, 2023

I love this hotel.
Been there 3 times already.
Great location, steps away from center, but way more affordable than some nearby.
Great little garden in the back.
Renovated rooms. Clean.
Very kind and helpful staff.
Free public transport card.

Room tip: If you come by car, careful with the cost of public parking.
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank annarI1986NU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this reviewResponded June 7, 2023

Dear Anna

It gave me great pleasure to read your kind words regarding your recent stay with us.
We are thrilled to know that you enjoyed your stay with us and your comments regarding our staff made me especially proud! Please rest assured that I will share your kind words with the entire team.
We would all be very pleased to have you as our guest again soon. In the meantime, please do not hesitate to contact us at any time if you have any questions or if we can be of any further assistance.

With best regards from Basel
Michaela Maria Nazarek
Host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2023

Great location. Easy to get to transportation or walk around. The rooms were clean and staff super nice. I would highly recommend staying here. Loved sitting in the garden which was quiet and relaxing.

Date of stay: May 2023
Trip type: Travelled with family
Thank Jeanette P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this reviewResponded June 3, 2023

Dear Jeanette

Thank you very much for this excellent feedback! We are very pleased that you enjoyed your stay with us - and report about it!

It would be a pleasure to welcome you again with us.

Best regards

Michaela Maria Nazarek
Host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2023

Very nice, well located hotel with a lovely courtyard. The staff here is very helpful and friendly and the location is great....a few blocks to tram station. Trams are very convenient for getting around the city and they are free with the Visitor's Card, provided by the hotel. The rooms are small, but comfortable and very clean. We did enjoy evenings out on the courtyard, lots of tales and chairs and a nice pond. The breakfast offers many choices of cheese, meats, vegetables, fruits, etc, including cooked eggs if desired.. This was a good place for us during our time in Basel.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank dodi66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this reviewResponded June 1, 2023

Dear "dodi66"

Thank you so much for taking your time for rating us. We do appreciate that very much! And thank you for so many friendly compliments. Be sure, that we will keep on doing our job with pleasure.
Looking forward to welcome you again in future.

Best regards
Michaela Maria Nazarek
Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2023

Really awesome shower! Great and accommodating staff.
Room was adequate in size with a pleasant view of garden. (Unfortunately, neighborhood construction started before my alarm. ) Comfortable bed.
Baselpass is a splendid benefit for getting around the extended city and is included with the room.

Room tip: If arriving in Basel by train, take the tram rather than trying to walk. Basel is hilly!
Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Ken C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this reviewResponded May 25, 2023

Dear "kencK961WE"
It gave me great pleasure to read your kind words regarding your recent stay with us.
We are thrilled to know that you enjoyed your stay with us and your comments regarding our staff made me especially proud! Please rest assured that I will share your kind words with the entire team.
We would all be very pleased to have you as our guest again soon. In the meantime, please do not hesitate to contact us at any time if you have any questions or if we can be of any further assistance.

With best regards from Basel
Michaela Maria Nazarek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2023

Batting way above stars. Front desk most helpful. Breakfast more than adequate. Coffee really superb. Beer in the lobby. Lift. Public transport to rail station across the street with easy access. Utterly quiet.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank MissPriss234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
STEINENSCHANZE Stadthotel, Geschäftsführer at Steinenschanze Stadthotel, responded to this reviewResponded May 25, 2023

Dear "MissPriss"

What an outstanding review for us to receive, thank you so much! We are happy to read you enjoyed your stay at Steinenschanze Stadthotel and would recommend us to other readers here.

Our team works hard to provide you with a seamless experience from the check-in to check-out, it's great to hear we succeeded when you visited us. We are glad you liked your room, the facilities of the house and the location.

We would be pleased to welcome you again in future.

Best regards
Michaela Maria Nazarek
Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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