Lets start with the positives:
Big and spacious room with lovely views, comfortable beds and nice bathrooms
Very friendly staff - they are definitely the highlight!

And that's where the good stops.
When you enter, you are hit with the most horrible and sickening smell. It's suffocating! And it's throughout the hotel, corridors, rooms, etc!
It took 3 days to fix heating and even then the temperature was around 24 degrees c after being fixed. Once it was fixed, the heating system sounded like an old broken engine rattling throughout the night.
The furniture is dirty with stains, the side tables and desk were old and chipped amd didn't match the room. The carpets were toen, the wall papers had stains or were torn, the marble on the outside pillars were broken.....the list is endless!
Breakfast was also really poor....for a 5 star Hotel, it was terrible!

I cannot stress or get over them smell!

Nothing 5* about this hotel. The photos are very deceiving and the service is appalling.

When I stayed here with my boyfriend we left our room closed in the morning and when we came back at 10pm we were greeted with a widely open room door. When we approached staff about this security breach they all smiled it off and one male member of staff even accused us of leaving the door open ourselves. They offered no solution and actually seemed offended we were angry and worried for our items. What a joke of a hotel.
Honestly do not stay here.

Nothing is clean about the hotel the rooms are dirty so is the outdoor pool and the spa. I’m surprised l’Occitane would want to be associated with such a dull, dusty and tired spa.

The Maid service is pointless. When we arrived on the first day there was a dead moth on the floor in our bathroom that had been killed and it remained there the whole stay. The room was always dusty.

This place could not possibly be classed as a five star (or even four star if I’m honest) and I can only believe the positive reviews are paid for. The rooms and areas away from the main lobby and bars are dirty, old and often broken.

The location although it does have a good view is so far away from Barcelona you have to take a taxi everywhere.

I saw a seagull ripping a fish apart in the pool and all the stuff just walked by and didn’t seem to care at all.

The service in the hotel is a joke. No one answers the phone, there was no receptionist at the spa every single time I went past.

I also got locked on the roof and staff just looked and didn’t help. The breakfast (which had been described as great in other “reviews”) had stale croissants, some tough yet and some scrambled egg, undercooked sausage and mushrooms and broccoli as the only hot options.

Please don’t stay here, there is nothing going for it at all and there are literally thousands of better options.