Booked via Air B&B , £800 reservation paid. Arrived to be told I need to pay £800 again because there's an issue apparently even though we've already paid. Reception rude not understanding and unhelpful. I wouldn't wish staying here on my worst enemy. It's essentially ruined my whole holiday.
Dear Go33025927823,
Thank you for taking the time to rate your latest stay with us.
It deeply saddens us to read that we fell short of your expectations during your most recent stay with us.
While wishing you had a better experience, it is feedback like yours that we learn from and use to improve, as we continuously strive to deliver an exceptional guest experience.
We sincerely apologize for the inconvenience caused as Air B&B informed us that the reservation had not yet been paid. Nevertheless, we addressed the issue immediately. We again apologise for the misunderstanding and the inconvenience this may have caused you.
Finally distinguish the professionalism and friendliness of all the staff of our hotel, getting the best hotel rating in all satisfaction surveys that we deliver to our customers.
We really hope you can give us the opportunity to host you again and better showcase our service so you can enjoy the experience that so many of our guests have grown so fond of.
All the best,
David Torres
The Hotel was loud at night as we claimed at the reception he was stressed and alone. Around 25 people did party in COVID times and strict restrictions at the rooms. Why? Are they not taking care about restrictions, guests and neighbors? Complained in the morning again and advising to inform for the next time the police and at the reception you can ask for an official document “Reclamation of consumidor. Neighbors where throwing eggs and bottles as they where angry. No reaction from the Hotel. How save is it if there is only one person working at night and they have any escalation?
Dear Mr. Heidmeyer,
First of all, we would like to express our great despondency concerning your commentaries.
As informed to you by the Head of Reception, and later on myself the same morning after the events, we proceeded to evict any client that would not abide by our rules from the hotel.
We would like to state, yet again, that we ourselves are part of the neighborhood to which we are very proud to belong. That is why we do everything in our power to prevent any unfortunate situation, and we expect our neighbors to help along with our difficult yet indispensable labor.
We also encourage you not to report about how many workers are present during a shift, since our work organizational system rests unknown to anyone external to our hotel.
It is well known that we are going through a global pandemic situation, which seems to be endless, and has affected us all in terms of health and employment. Unfortunately, our hotel has been closed for almost a year and a half, directly and very damagingly affecting our workers and all their families. The return to work has been highly celebrated by the entire staff members. We are sorry to acknowledge that you do not share our happiness for our long expected comeback.
Best regards,
David Torres
i had a trip to barcelona from the US scheduled for June 2020 that got cancelled due to covid. hotel stated a month prior if restrictions still existed in June they would refund me. now they will not return any emails regarding the refund for the past month!
Dear jasonmE5720DG,
We failed to find any information on our system regarding your stay with us.
Please be informed that we have refunded all our clients that could not travel due to the global situation with Covid-19.
We therefore kindly ask you to provide us with some information in order to better understand the situation and act accordingly.
We remain at your disposal,
All the best
David Torres
We absolutely loved this hotel. We had a superior double. It was a large room and was beautifully decorated, so comfortable and felt luxurious. The staff at reception were very helpful with any questions we had. They even went the extra mile. I celebrated my birthday while staying there and without any prompt, just from my passport details, I came back to our room after a day of sightseeing to a chilled bottle of cava, a fruit platter and some chocolate. How special! Thank you so much H10. We’ll definitely book with the H10 chain again.
Dear mrsfreems,
Thank you for choosing our H10 Casanova Hotel for your most recent stay in Barcelona, also for leaving us such a wonderful review.
We are thrilled to know that you loved your experience with us; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
We are really looking forward to welcome you again soon.
All the best,
From the moment we arrived at the hotel to when we left it was a fantastic experience. The staff were really friendly and always happy to help you with ideas of places to visit , restaurants to have tasty meals and ways to get around Barcelona .
With all the news at the weekend the reception staff were very informative of the current news bulletins and willing to assist us where every needed.
The room was clean - beds very comfortable bathroom very modern , we were given tea and coffee facilities on arrival . Safe in the room which was excellent as I believe that the city has a lot of thefts .
Lovely roof terrace which has a view over the city where you can chill out and there is a bar open during the summer months and a small dip pool.
The hotel is situated in a great location , really had a great time exploring the city.
Would love to return back.
Dear Sandra M,
Thank you for choosing our H10 Casanova Hotel for your most recent stay in Barcelona, also for leaving us such a wonderful review.
We are thrilled to know that you loved your experience with us; our staff will definitely be happy to read what you wrote.
Our hotel aims to provide a truly unique experience, and we feel thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
All the best,
