1. The back of Shower system was full of mold. The request to change room was declined.
2. AC was noisy.
3. Window couldn’t be opened.
4. Breakfast was basic. Ordered soft boiled eggs and was served hard boiled. Made to order pancake was inedible. Poor selection overall.
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are sorry that your stay did not fully meet your expectations. Nonetheless, we are concerned to hear about your experience with the bathroom cleanliness. Our housekeeping standards are usually very high and we regret any instance where we fall short of our guests' expectations. Moreover, we understand that a restful night's sleep is essential, and we apologize if the air conditioning unit was a disturbance. We are looking into the matter to ensure our guest's comfort. Regarding the windows, for security reasons, they can be opened upon request, and we are sorry if this was not clearly communicated to you during your stay. Finally, we regret to hear that the breakfast did not live up to your expectations. Our aim is to provide a variety of high-quality options to suit all our guests' tastes and we apologize if we missed the mark on this occasion.
We hope you had the chance to experience our fascinating collection of Asian art during your stay, which is a unique aspect of Granados 83 and highlights the cultural richness within our walls.
We hope to see you again in the future.
Kind regards,
María Rosa Castillo, General Manager
Stayed here for 3 nights in May 2024!
Hotel is beautiful and located within walking distance to a lot of main attractions ( gothic quarter, la ramblas, Pg. de Gracia, and the marina- beach area.
Hotel staff were so friendly and helpful. Hotel room was beautiful and clean!
I highly recommend this hotel!
The area surrounding it is full of cafes and restaurants! And as mentioned you can walk to other tourist areas as they are not far away!
Dear Guest,
Thank you for sharing such positive feedback following your stay with us.
We are thrilled to learn that the beauty of our hotel contributed to the enjoyment of your stay. Our team takes great pride in being friendly and helpful, and it is rewarding to know that their efforts have resonated with you.
Your appreciation for the cleanliness of our rooms and the convenience of our location, nestled amidst the vibrant cafes and restaurants of Barcelona, is greatly valued. It is our pleasure to provide a tranquil oasis that still allows for easy access to the city's main attractions and vibrant nightlife.
We are also honored by your high recommendation and are pleased that our efforts to create a memorable experience have been successful.
We eagerly await the opportunity to welcome you back to Granados 83 for another beautiful stay.
Warm regards,
María Rosa Castillo, General Manager
The employees are friendly and helpful but with any problems management can’t help. Our room had defective lighting and electrical outlets. The high tech lights went on and off randomly during the middle of the night, waking us up. The staff came up the next day and said it was fixed. It wasn’t. It did the same thing that evening when we returned.
The night manger tried to blame us for the problem saying we should have called at 3:00 am when the lights woke us up. They have no maintenance staff at that hour.
They had to move us to another room at 22
10 pm. That room had defective lighting in the bathroom but it was too late to do anything about it. We had to use the lights on our cell phones that night to find our way. Next day they wasted hours of our time trying to fix those lights,unsuccessfully. Finally they rigged up something that gave us a night light.
The hotel manager tried to compensate us for the experience with a $10 bottle of wine. We spent about $1000 at that hotel.
Nice neighborhood very small rooms.
Dear Len,
Thank you for taking the time to share your feedback.
We are glad to hear that you found our employees friendly and helpful, as our team is dedicated to providing exceptional service.
However, we regret to hear about the challenges you faced. Our team strives to ensure all amenities are functioning correctly, and we apologize for any inconvenience this may have caused during your stay. It is our goal to provide comfortable and well-maintained accommodations for all our guests.
As it relates to room size, our hotel prides itself on optimizing space in a manner that provides a relaxing environment and access to our terrace bar for a unique experience within the city center.
On a positive note, we are pleased to hear that the neighborhood was to your liking, as we are indeed located in a charming area of the city, ideal for exploring the many attractions Barcelona has to offer.
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
María Rosa Castillo, General Manager
The hotel, facilities, staff and service was great here! A very clean and modern hotel with a very nice chill out area on top with a bar and pool for those staying to use. The staff were very knowledgeable and friendly, offering tips and giving us direction when needed. Close enough to walk to the sights, bars/pubs and the coast. I would stay here again! A**
Dear Guest,
Thank you for taking the time to share your feedback.
It is rewarding to know that our hotel's modernity and cleanliness met your expectations and contributed to a memorable experience. Our rooftop bar and pool are indeed favorite spots for guests to relax and enjoy the city's ambiance, and we are glad you found them to your liking.
Furthermore, our staff takes great pride in offering helpful tips and directions to enhance our guests' explorations of Barcelona's attractions and nightlife. We are situated in the heart of the city, allowing for convenient access to the coast and various sights, and it pleases us to hear that this location served you well during your stay.
We continuously strive to create an atmosphere of luxury and comfort for our esteemed guests, and your comments affirm our commitment to excellence in hospitality.
We eagerly await the opportunity to welcome you back to Granados 83 for another exceptional visit.
Warm regards,
María Rosa Castillo, General Manager
My second visit to Barcelona in three months and both times I used the services of a hotel from the same group (the first time at the Derby Hotel, in January). The entire staff was great! Especially the team from the dining room and kitchen. Great respect for their behavior and energy. Without any complaints!
Dear Bojan,
We are delighted to read your kind words and heartfelt appreciation.
It brings us immense pleasure to learn that our team, particularly our dining room and kitchen teams, have consistently provided you with exceptional service. Your recognition is greatly appreciated and serves as a testament to the dedication with which we cater to our cherished guests. At Granados 83, we strive to create an atmosphere that is both welcoming and conducive to a positive guest experience.
Should you decide to visit Barcelona again, we would be honored to have you as our guest, offering the tranquility and comfort that is the hallmark of Granados 83.
We eagerly await your return for another memorable stay.
Warm regards,
María Rosa Castillo, General Manager
