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jtiran
Monterrey, Mexico

Magic place with outstanding service and well located

Reviewed May 1, 2024via mobile
This is a boutique place with the best personalized service. Since I arrived tired of a very long flight Mine did an outstanding job to have my room ready as soon as possible. She recommended the best coffee in town meanwhile just right of the corner. On the other hand, Noelia on the afternoon shift is an expert in good quality restaurant food, the real deal not the tourist typical place. All of her recommendations simply marvelous. The day I left, they had my cab ready ahead of time. Few places have this level of commitment and quality towards their clients. Amazing!!!!
Date of stay: May 2024
Room Tip: Reserve ahead of time it is a hidden jewel but busy.
Trip type: Travelled on business
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4 - 9 of 44 reviews
Reviewed April 15, 2024

Not a hotel for the warm temperature of a city like Barcelona as no outdoor space and no pool quite dark might do in winter better. Breakfast is very average. Rooms are fine and clean but no view. Reception and friendliness is very average and they don’t have the right recommendations. Still a happy stay in Barcelona but would highly recommend a hotel with a pool.

Date of stay: April 2024
Trip type: Travelled with family
Thank valentine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 15, 2024 via mobile

Let me get the good things out of the way. Marco was kind enough to let me check in 2 hours early without any extra fee. And when I checked out at 5:40 am the next morning. Maria was so kind she waited outside the hotel with me to ensure that I got into the taxi safe and sound since it was still dark outside.

More good things, so I may change my rating to a higher star, really nice toiletries and plush towels in the bathroom a comfortable bed with a tiny little balcony off the end of it.

The reason for such a low rating is the size of the room. Absolutely tiny, with no place to even keep your suitcase unless its cabin size. I had to walk sideways to get around my suitcase and the bed.

The other thing was that the room got very warm.

Even as a solo traveller I felt the room was just way too small which spoilt the experience for me. Otherwise , warm great team and the infrastructure is not your fault!

Room tip: Be prepared for tiny rooms
Date of stay: March 2024
Trip type: Travelled solo
Thank nandinip2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 23, 2024

Lovely hotel. Very clean and comfortable. Excellent location and value. Very quiet and lovely touch of free treats/wine in reception. The reception area is a lovely area to relax in. The staff were all lovely. We would highly recommend this hotel and will definitely stay here again.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Stay435310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 17, 2023

A beautiful "boutique hotel" in the heart of Barcelona. The staff were welcoming, friendly and very helpful. In spite of a little "street noise" (what do you expect in the city centre?) the room and bathroom were perfect. Special mention for the quality pillows which are so often overlooked by hotels.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Barry C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 9, 2023

Great location on a quiet street with close walking distance to all the great shopping districts. The rooms are clean and showers are great. The front desk staff is wonderful-loved talking with Mine at the front desk!

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Fanzlady46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bondia Hotels Departamento de Calidad, Dueño at Hotel Casa Elliot, responded to this reviewResponded November 12, 2023

Dear Fanz,

On behalf of our entire team, we are delighted to receive your kind review about your experience at our hotel. We are pleased to know that you have found our boutique property excellent, with a perfect location.

We strive every day to provide exceptional service and meet the needs of our guests. We are glad to hear that you had a pleasant experience with our front desk staff and that you enjoyed your conversations with Mine at the front desk.

We hope to have the opportunity to serve you again in the future and provide you with another unforgettable experience.

Sincerely,
Ona - Quality Department

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