Writing this review even though I am not due to stay here until late june 24. To explain, myself and 4 friends are going on a cruise, departing Barcelona, celebrating our respective 60th birthdays. We will be staying at this hotel prior to going on cruise. Our issues were arriving way to early before check in and when coming back from cruise, disembarking early, with luggage, and spending all day in Barcelona before flying back to Scotland later that night. After emailing hotel and liasing with James E, front Desk Team Guest service, can I say he has made 5 ladies very relieved and very happy. We have been offered use of hotel facilities when we come back and storage of luggage till we depart back home. If this is the customer service before we even arrive, I cannot wait till we get to the hotel, even though we are only staying 1 night. I would certainly stay at this hotel again in the future if in Barcelona again. And a special big thank you to James