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Everycare
Eastbourne, United Kingdom

Our 4th Visit

Reviewed Feb 19, 2020via mobile
We have stayed here now 4 times. We originally came when this hotel had been upgraded/refurbished. It is in a great position, close to La Ramblas which even though busy & touristy leads you to most other areas of Barcelona & is a good landmark for sightseeing. It’s close to metro stations & isn’t too busy at night for traffic noise.
H10 have the H10 Club which when booking on line you can sign up to (even the first time) & get some discount & then this can be used for future bookings. It’s worth joining.
We had returned here this time as it was Valentines Day & last year on this day I had proposed whilst staying here to my now husband! Barcelona is a very romantic city & it ‘felt right’
Everyone is welcomed with a glass of fizz or a soft drink & all the reception staff are very friendly & efficient.
Our room wasn’t the best we’ve had it, quite small even though we’d been upgraded & a bit ‘tatty’ round the edges, but we were only there 2 nights & had lots of sight seeing to do, so were going to be out & about most of the time.
We requested a kettle for tea making, which arrived promptly once requested.
After showering on day 1, I noticed that water was only coming out of a third of the holes in the shower head. Therefore a rather pathetic shower of water! But the following morning I mentioned it at reception & on our return to the room that day it had been changed. Our shower on day 2 was perfect.
On our second night our neighbours next door decided at 2am, when they came back to their room, to play very loud music which woke us both up. Once I had wandered the corridor to check where the noise was coming from I rang reception. Reception told me they would deal with it immediately & within 5 mins the music had stopped.
Now I realise that is no fault whatsoever of the hotel but it’s the reaction that is important & this was very good.
The bed is comfortable, the buffet breakfast is good. Poached eggs were very good & dining staff were friendly.
So to sum up, we had 3 requests whilst there, all 3 were dealt with promptly, can’t ask for more than that. I would ask for a room onto the front of the hotel next time, which we’ve had previously, they seem lighter & more airy.
I do think this H10 is due another facelift but 8/10 for everything it’s got means we would return.
This hotel group seems to have a good standard, we’ve stayed in several across Spain.
Date of stay: February 2020
Trip type: Travelled as a couple
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Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this review
Responded Feb 24, 2020
Dear Everycare,

Thank you for taking the time in writing it! Thank you for choosing us again for your fourth stay.

And thank you for sharing your opinion with us. We always welcome all the reviews, as they help us to improve and to work better for our customers.

We are so happy to know that we accomplish your expectations and that you enjoyed a lot the hotel and the city!
Thank your for recommend our Club H10! it is an honour to host clients like you!

We hope to welcome you on a fifth stay! It would be amazing!!!

Warmest regards,

Meri Ferrando
Sales Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 10, 2020

Everything about this amazing boutique hotel was SUPER!
Super interior! Super staff! Super location! Super...!!! Our group of eight people, four coupes, stayed at H10 Urquinaona Plaza from Feb 3 to Feb 8 and celebrated two birthdays in Barcelona.We had four rooms overlooking beautiful internal atrium. Everything about this hotel was fantastic! Lot of thanks to whole staff. You are a great team! We wish to come back soon :)

Room tip: Corner rooms with terrace have the bigger terrace with sofa and chairs.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank 550elene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded February 10, 2020

Dear 555elene,

Thank you so much for your nice comments!!

We are very glad to know that your stay with us was wonderful and that all of you appreciated the great job done by our staff.
I will share them with all the staff.

We will more than happy to host you again in our hotel!

Kindest regards from Barcelona!
Meri Ferrando
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2020 via mobile

Have just returned from a few days in Barcelona. We stayed at the H10 Urquinaona Plaza. What an amazing hotel. The location is fantastic, a few mins walk from La Rambla and Catalunya metro station etc. Plenty of cafes and restaurants.

The hotel is very well appointed and is done up to a very high standard, very boutique. The rooms are spacious and well designed.

The highlight of our stay were the staff. We were treated like royalty. When they realised it was my sons birthday, they upgraded us. We later returned to our room and they left him a birthday card, a jar of sweets and some soft juice in an ice bucket; a great touch. The front desk staff were extremely helpful and friendly and we were greeted with huge smiles.

All in all a fantastic place to stay. Highly recommended and we will surely be returning.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank 314nazf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded February 3, 2020

Dear 314nazf,

Thank you for taking your time in writing this nice review. And thank you for choosing us for your stay in Barcelona!

We are so happy to know that we accomplish your expectations and that you enjoyed a lot the hotel and the city!

We will send your congratulations to all our staff!

We hope we can welcome you again!

Best regards,

Meri Ferrando
Sales Manager

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Reviewed January 26, 2020 via mobile

Had three days at H10 Urquinaona in Barcelona. We had been two years ago so this was a return visit. Room was lovely over looking the Square. Beds really comfortable and the best and biggest towels. Reception staff were so helpful and nothing was too much trouble. The breakfast staff were delightful and very friendly, coffee was none stop. A good choice for breakfast.
Would not hesitate to recommend. Hope to return.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank Victoria T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded February 3, 2020

Dear Squirreller,

First of all, thank you considering the H10 Urquinaona Hotel for your recent stay.

We are proud to know that your stay with us was brilliant and our service stunning.

It encourages us to continue working day by day!

Warm regards,
Meri Ferrando
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2019

My family (4 members with 2 children) stayed at this hotel from Dec 21 to 27 for the Christmas Holidays. This was our first time staying at a boutique hotel instead of one of the big chain hotels and we all loved it. The H10 Urquinaona hotel had a quiet and private atmosphere. We felt like we were in our own home.

The location of the hotel was perfect for tourists. Casa Batllo, Casa Mila, Picasso museum, and Port Vell all are within walking distance. Sagrada Familia, Parc Guell, and Montjuic are easily accessible by the subway. The subway station is across the street. All the shops including Corte Ingles and the Passeig de Gràcia are only a few blocks away. The airport shuttle bus can be taken at the Placa Catalunya, which is a couple of blocks away from the hotel.
The hotel was modernly renovated maximizing the space use. We stayed in a family room. Although the room was a bit narrow, it was comfortable. It had a king size bed and a double sofa bed. The bathroom was huge with a big shower and double sinks. All the toilet amenities were offered including shower gowns/slippers and bags with personal toiletry kits.
Above all, the front desk employees were kind and efficient. They truly cared about all our requests.
On our last day, when we were leaving early in the morning before breakfast time, they prepared a breakfast picnic kit with sandwich, fruit and juice at our request. We truly appreciated it.
The breakfast restaurant was quiet and the menu was good, including all kinds of eggs a la carte.
The only con was that the room window was facing the hotel foyer, not outside. Since the hotel is a renovation from an old architecture, it was acceptable.
We just loved staying at H10 Urquinaona and H10 hotels are in our hotel list for our next trip.

Date of stay: December 2019
    • Value
    • Location
    • Service
2  Thank chowon71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded January 2, 2020

Dear chowon71,

Wow! Thank you for this amazing review!

Thank you very much for remarking our good qualities. We are very happy to know that you enjoyed your stay very much.

And thank you for sharing with us and with our future guests, your excellent comments about your stay. Thank you for choosing us for your stay in Barcelona!

We always try to our guests feel at home. These details make the difference. Thank you for appreciate it!

It would be a pleasure welcoming you back soon.

Best regards,

Meri Ferrando
Sales Manager

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Reviewed December 11, 2019 via mobile

Stylish, elegant hotel with the best staff ever! The rooms are neat and spacious, very well equipped with everything you need for a comfortable stay.The location is great, right above the metro station urquinaona but also perfect if you prefer walking around instead of taking the metro, walking distance from the cathedral, ramblas and the shopping area.Very quiet and peaceful hotel despite the location.Would definitely stay here on a return visit to Barcelona!

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank Quest718126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial U, Director Comercial at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded December 30, 2019

Dear Quest718126,

On behalf of all the staff I would like to thank you for sharing your opinion with our future guests of your recent stay in our Hotel.
We are delighted to check that our Hotel met your expectations.

Thank you for appreciating the great work of our staff.

It will be a pleasure to welcome you in the future.
Meri Ferrando
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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