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cplant308026

Not a pleasant experience and not dog friendly

Reviewed Feb 9, 2023
It was awful. I emailed Travelodge to ask about the pet charges. I received no reply, so I called on the day that we wanted stay with my question to find out if the charge was €20 per pet OR per room. I got told it was per room. As we were only staying one night there was no way I was going to pay €40 for 2 pets for a one night stay so I wanted to find out before I booked. I got told by the man on the phone that it was per room so I went ahead and booked the room. On arrival they tried to charge me €40 for my 2 dogs. I explained that I had spoken to someone on the phone earlier, I showed them the call log on my phone and the receptionist said to me that I was given the wrong information and it was it was per room not per pet. After a lot of confusion, a lot of hanging around I was very stressed, I was tired after travelling and I was close to tears. After I told them to cancel my booking and that I would find somewhere else the man on reception agreed that because it was not my fault i was given wrong information they would only charge for one pet on this occasion but in future he wished to inform me that the charge is €20 per pet. Well, THERE WON'T BE A NEXT TIME!! Who in their right mind would pay €40 for one night? As if that wasn't bad enough, the hotel is NOT dog friendly. The dogs are not allowed anywhere in the hotel except to go in and out of the front door (which I had to sign to say I agreed to) So they want to charge €40 for one night but the hotel is not dog friendly? Therefore, we could not go downstairs to have a coffee, have a beer, to use the hotel wifi which was only available downstairs (unless you pay extra) or anything else in the hotel and dogs cannot be left alone in the room so what is the point?! The icing on the cake was the very noisy building work outside the hotel which started early in the morning which we were not informed of. Car park was also an extra €15. I would not recommend this place at all, especially if travelling with dogs.
Date of stay: February 2023
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Miguel Ángel Enguita Navarro, Marketing at Travelodge Barcelona Poblenou, responded to this review
Responded Feb 14, 2023
Dear Ms Plant, thank you for taking a few minutes to give us your feedback. However, we must remind you that the information was provided to you from the beginning, not only by our reception staff but also by our assistant manager. You were informed that the price is per pet and per stay. In case of exceeding 7 nights, you have to pay again the supplement of 20 euros. He was told that, as a courtesy, only a supplement would be applied. At Travelodge we always welcome pets as part of the family but there are regulations that must be complied with, a food and hygiene regulation and also our internal regulations. Pets cannot be left unattended in the room.
Yours sincerely,

Travelodge - Customer Care Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 25, 2023 via mobile

This hotel is big and spacious. The people working in here are not welcoming, they charge daily for wifi when is free in most of the hotels around the world you only have free wifi in the lobby, my bathroom had a disabled chair full of fungus, was disgusting. They did not say they have pool area or any information regarding their breakfast or dinner. My tv was Si small the bed was very uncomfortable… the pillows were nice

Room tip: Good location , nice restaurants around
Date of stay: January 2023
Trip type: Travelled on business
2  Thank Llubi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miguel Ángel Enguita Navarro, Marketing at Travelodge Barcelona Poblenou, responded to this reviewResponded February 5, 2023

Dear Llubi, first of all we would like to thank you for taking the time to give us your feedback. We are glad to know that the pillows and the spaciousness of the room were to your liking. However, we are surprised by your comment regarding cleanliness, as it is one of the aspects we take most care of at Travelodge and our professionals are trained to the highest standards. We hope you will give us another opportunity in the future. We look forward to welcoming you again. Best regards.

Travelodge - Customer Care Team

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Reviewed January 12, 2023

We stayed at the hotel in October and it was a very pleasant experience. The staff was very helpful and friendly. Christian at the check-in desk made sure everything is smooth and quick.

The location of the hotel is great, close to 2 metro stations, and in general, it was easy to get around the city by public transport.
The neighborhood was also lovely and has several great places to eat.

Date of stay: October 2022
    • Location
    • Sleep Quality
    • Service
Thank Smbatyan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miguel Ángel Enguita Navarro, Marketing at Travelodge Barcelona Poblenou, responded to this reviewResponded January 13, 2023

Thank you very much dear guest for giving us a positive review and firstly for choosing Travelodge for your stay. We are glad to hear that your stay with us left you with fond memories. Best regards.

Travelodge - Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2023

It was a lovely stay – amazing location (close to the beach, well-connected to the rest of town, lovely pedestrian street a few minutes away), very friendly staff, great room (comfy and clean).
We really enjoyed the stay, thank you!

Date of stay: January 2023
Thank ypozdn885785
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miguel Ángel Enguita Navarro, Marketing at Travelodge Barcelona Poblenou, responded to this reviewResponded January 13, 2023

Thank you very much dear guest for giving us a positive review and firstly for choosing Travelodge for your stay. We are glad to hear that your stay with us left you with fond memories. Best regards.

Travelodge - Customer Care Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2023

Excellent hotel, very helpful staff. bernary at the reception was great and helped finding my way all around. Highly reccomend if you’re traveling by yourself or with your family. Good location and facilities

Date of stay: January 2023
Trip type: Travelled solo
Thank MReys R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 2, 2023

This hotel offers numerous advantages. The location is perfect: the hotel is situated in the heart of Barcelona and well-communicated with the rest of the city. The hotel's staff are the most lovable and helpful people I have ever met, primarily, amazing woman named Bernary. It is our first stay in Barcelona and she made everything what's in her power so we could feel welcome here. Bernary, among other things, recommended us places to visit and she guided us on how to get there. Also, she made possible for us to check-in one hour earlier as we were pretty tired because of the long journey. The hotel is very clean and the rooms are cozy.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Seweryn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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