We booked two rooms during the holidays in this elegant and well-located hotel. The friendly staff made sure we had everything we needed, and even left beautiful little cakes in our room for New Year's Eve. The hotel is connected to ancient Roman walls, but feels modern and spacious. One of the rooms was in an old tower! The rooms were clean and beds were comfortable. The hotel is close to a Metro stop, but we walked most places. Gorgeous!
Thank you for the great review posted in TripAdvisor as per your stay at the Mercer Hotel Barcelona. We are honored to have such lovely comments and for sharing your enthusiasm about the architecture, design of the rooms, location and most important the service received. We definitely look forward to host you again!
We have been coming to this hotel since it opened 12 years ago with a short interruption due to Covid.
The once attractive service-minded boutique hotel has upped its prices considerably and lowered its service standards.
The old problems like dark and badly lit rooms are still there. As long as you are willing to walk, the location is good. If, like us, you have to rely on taxis, then prepare yourself for a transportation nightmare. Works on via Laietana make the approach difficult for taxis due to permanent congestion. Most taxis don't even know the hotel and/or refuse to go there.
Simple requests like extra pillows, ignored. Turndown service, nada ( when you pay 700 euros for a simple room in a luxury hotel, you might expect that service).
Bathrooms look ok, but there is no water pressure and the planks in the shower cubicles are highly unstable. Quality of drawers, cupboards and tables in the rooms has deteriorated and in some cases needs to be replaced ( for the going rate they need to be replaced)
Check-in: after 10 stays the hotel does not have a trace of your former stays.
Exceptions for Mauro the concierge and the staff at breakfast.
This once fabulous hotel has lost its luster and does not encourage us to come back anymore. We are very sorry to say that we shall not come back.
Dear mipdantravel,
First of all, we want to thank you for your loyalty throughout the years.
Thank you also for mentioning the great service provided by the Breakfast staff and the Head Concierge. He and his team are always ready to talk to taxi drivers that are not familiar with the tiny alleys of the Gothic Area.
Housekeeping reported that turndown service was not done because you were sleeping in the room and they did not want to disturb you.
Your feedback and suggestions are invaluable in helping us improve and we hope that you will come back next time you come to Barcelona to have a great experience at our property.
Friendly helpful staff. Well located near the waterfront and the museums and so many of the other attractions. Cars arranged seamlessly. Clean well appointed room. And they even arranged for sunshine in December. All good.
Dear Andrew H,
What a lovely and detailed review about the Mercer Hotel Barcelona. The property is located in an area close to the waterfront, many museums, great attractions and amazing bars and restaurants, all reachable within a walking distance. The whole staff is pleased to read that they were helpful and they thank you for the time you took to write this. We are already looking forward to welcoming you back next time you come to town.
We visited the hotel in December. The weather is quite pleasant in Barcelona at this time of the year and the hotel was not fully booked. Everyone therefore took a lot of time for us and there was a personal atmosphere. The hotel is very quiet and we were able to sleep well without any street noise. Our room was very clean and tastefully decorated, just as the whole hotel is very tastefully decorated. The brasserie has small dishes at fair prices that were really good quality. We did not visit the restaurant. The breakfast was a little too gourmet-styled for our taste, although the quality was really very good. Overall, the Mercer is a sophisticated establishment and offers a very comfortable stay.
Dear Kajo3025,
We are thrilled to know that you enjoyed your stay at the Mercer Hotel Barcelona so much.
At the Mercer, we all love to take good care of our guests and create unforgettable experiences. Le Bouchon Tapas Bar offers delicious food prepared with fresh products, as well as the great Mercer Breakfast. We hope to welcome you back again so you have the chance to taste the amazing gastronomic Mercer Restaurant.
Love everything about this hotel. The staff are so nice and considerate and the overall environment is amazing. I love the breakfast experience at Mercer especially. The surrounding small streets and boutique stores are nice too. I will definitely come back for sure.
Dear Sherrycassiopeia,
First of all, we want to thank you for your stay at the Mercer Hotel Barcelona and also for sharing your great experience in our property. The staff loves providing outstanding service and unforgettable experiences. As you say, the location is very convenient and the Mercer Breakfast, simply delicious.
We are very glad to know you will come back for sure.
