We had a very pleasant stay at Musik Boutique Hotel. Nice rooms, nice location, very helpful staff. Clean. Comfortable bed. Nice products in the room. :-)
Would definitely recommend. We need to write more - but it’s not necessary. Five out of five
We had a reservation for March 2020 when the corona virus struck. Needless to say we had to head back to the US after only one night. The hotel had already charged our credit card for the full 4 nights. When we got to the hotel we told them what was going on and that we had to fly out the next morning. We were told that they were not offering refunds but if we could come back within a year they would honor the nights we paid for. A year later..we get an email from them saying they were issuing a refund back to our credit card for the nights that we did not stay. After MULTIPLE emails to them explaining that the refund was never transmitted to our card they are no longer trying to help any way. WE have been out over 400.00 and they are no longer even responding. My advice to you is find a hotel that will honor their refund policy and that offers customer service. About the room, it smelled liked dead fish.
Dear DebbieSnook, we are very sorry to know that you are still having trouble receiving your refund. On our end the bank has made the refund and we have emailed you the copy of the confirmed transaction. In fact, we have refunded all our clients during this last year, including the ones with non-refundable reservations. We are sorry to see you so upset and we don't know what else we can do to help you resolve this problem. It is not in our interest to keep the money of your reservation and make you unhappy. Please insist with your bank or card provider. We hope to hear good news from you soon. Kind regards, Alina D., hotel manager.
As I was scrambling to try and figure out how to get back to the United States and the entire country of Spain was getting locked down, I wrote this hotel to ask for any sort of refund (3 days in advance), and was told I will be credited the amount for a future stay within 6 months. Horrible customer service during a time of crisis. All Marriott properties I had previously booked with gave a full refund, one even on the same day. Stay far far away from these criminals....
Dear Mr. Dash_Bored,
We are very sorry for the complicated situation resulting from the emergency health posed by Covid-19.
Uncertainty and unpredictability of the crisis has upset your trip and we regret to note that the attention received by our hotel has not been up to your expectations.
We will email you quickly a goodwill gesture that can satisfy your needs and we are looking forward receive you as soon as the situation will be resolved.
Do not hesitate to contact us for further information.
Yours sincerely,
So happy that we discovered this wonderful little hotel. Perfectly placed in Barcelona for all of the tourist sites but, more importantly, away from the busy main streets. In amongst the small lanes, the individual tapas bars and artisan shops. We would highly recommend this hotel - very clean, helpful and friendly staff, great breakfast.
Dear MarinerBD5,
We are so grateful for your generous review! It’s a great pleasure for us to know that you have enjoyed your stay with us.
We are glad you liked the fantastic location of the hotel as well as the comfort of the hotel and the delicious breakfast.
You can follow us on Instagram and Facebook for promotions and special offers.
We would love to welcome you again at our Musik Boutique home!
Warmest regards,
David Pasquini
This hotel delivered everything we could have hoped for a short break in Barcelona. It is just on the edge of the old town with a few minutes walk to the Cathedral but very quiet and relaxing. The decor is modern and elegantly understated and immaculately clean. The buffet breakfast is very comprehensive and great value at 10 euro. The staff are very friendly and efficient and couldn't be more helpful. Certainly a place we would return to and happily recommend to our friends.
Dear AdrianSES,
First of all, thank you so much for leaving a review! We are glad you enjoyed your stay in Barcelona in our hotel.
Our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Your feedback is so important to us because it keeps us motivated to keep doing our best and to keep creating beautiful experiences for our guests!
We are glad you liked the fantastic location close to all points of interest as well as the comfort of the hotel and the delicious breakfast.
You can follow us on Instagram and Facebook for promotions and special offers.
We wish you a pleasant day, and we would love to welcome you again at our Musik Boutique home!
Warmest regards
