Unfortunately didn’t get past first base to book a room for our holiday in June. Emailed and asked some questions especially as I am disabled. Kept just getting referred to website which DID NOT answer my questions about disabled facilities.
Guess I will be going elsewhere……
Good afternoon,
after reviewing the emails shared with our colleagues it is true that, due to an error in communication, we confirmed that we did have adapted rooms and we shared the link directly with you so that you could make the reservation through the website.
For your information we would like to say that our hotel has rooms with bathrooms adapted for disabled guests and at the entrance of the hotel there is a ramp so that direct access to your room could be done without any problems.
We are very sorry for the misunderstanding,
Best regards and good day!
Have stayed here on previous occasions and will do again. Perfect for a stay in Barcelona. Location couldn’t be better, rooms clean and well maintained and beds very comfortable. Staff on reception helpful and friendly.
Dear Alan,
Thank you for your positive feedback! We're delighted to hear that you've had enjoyable stays with us in the past and that you find our hotel to be a perfect choice for your time in Barcelona. It's great to know that you appreciate our central location, clean and well-maintained rooms, and the comfort of our beds. We strive to provide a welcoming and comfortable experience for our guests, and we look forward to hosting you again on your future visits to Barcelona. If you have any specific preferences or requests for your next stay, feel free to let us know. Safe travels, and we'll be here to welcome you back whenever you return!
Best regards!
Room was not so good and was very loud outside we want to change the room but Hotel Staff doesn’t help us.
But location was very good it’s directly to La Rambla Street. Very near to Metro Station and very near to Bus stop
I'm sorry to hear about your experience with the room and the difficulty in changing it; that's not what we strive for with our guests. I appreciate you finding the location convenient and central. Your feedback about the room and staff assistance will be taken into account for improving our services. If you decide to give us another chance, I hope we can provide you with a more satisfying experience.
The shower shelf was broken and could of been dangerous if it fell on someone. Also the lighting of the bathroom was veryyy low. The location is really good though. The receptionist didn’t help much. We wanted to visit Park Guall and the receptionist told us to go a route that was under maintenance and we had to walk all the way up the hill and once we reached they told us we had to have tickets. So we unfortunately didn’t go that day and waisted alot of time.
'm sorry to hear about the issues you faced during your stay. Safety is paramount, and I apologize for the broken shower shelf and the low lighting in the bathroom. Your feedback is crucial for our improvements.I'm glad you found the location favorable. If you decide to give us another chance, we'll do our best to ensure a more pleasant and hassle-free experience.
We have stayed at Hotel Jazz once before, 4 nights in May 2022, hence we booked the hotel again for 4 nights (30/10/23-3/11/23). The main purpose of our trip was to see Madonna at Palau Sant Jordi on 1st November.
Over the 4 days we walked 26 miles.
We arrived early as our flight from the UK landed at 09:50 hours. The reception staff were very friendly and accommodating. We checked in, unpacked and were down La Rambla early afternoon.
The hotel is in a great location for walking around the city, using the Aerobus to get to/from the airport and for using the metro.
Breakfast on the first floor is a great way to start your day.
Unfortunately the wind prevented us from sunbathing or using the pool..but what were we to expect in late October. We did use the pool (and rooftop bar 🍻 last year).
All staff at Hotel Jazz are welcoming and personable.
Our room was at the back of the hotel (room 602), as there is some work being carried out on the building opposite to the hotels entrance, and it was both very clean and spacious. There are tea and coffee making facilities in our room , which were replenished every day. You can hear a faint rumble of trains in the metro but this did not distract from our positive experience at the hotel. The aircon works very well (it can both heat and cool the room).
The only issue that I had is that I have back and neck issues and found the mattress to be a little firm.
Thank you for your feedback.
It's great to hear that you returned to Hotel Jazz for your stay in Barcelona. You enjoyed the hotel's excellent location, friendly staff, and the cleanliness of your spacious room. Unfortunately, the firm mattress posed a challenge due to your back and neck issues, and the wind prevented you from using the pool. Overall, it sounds like you had a positive experience.
Best regards,
