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Fernsy1972
Cheshire, United Kingdom

Hotel Auto Hogar New-years eve 2020 / 2021 Missing Clothing

Reviewed Jan 13, 2020
Very nice hotel only issue we had was that a new Hugo Boss tshirt went missing from our room it was placed into the suitcase along with the tracksuit and trainers once removed as we was boarding ship the following day. later we contacted the hotel and they got back to us saying that it was not there. I do not like to accuse someone but the only other person who accessed our room was the cleaner. Sad really as apart from that was a really nice hotel.
Date of stay: December 2019
Room Tip: Check luggage before leaving
Value
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelesBest, Manager at Hotel Best Auto Hogar, responded to this review
Responded Jan 29, 2020
Dear guest,

I regret the misunderstanding about your mising tshirt. As I previously contacted you, we took 2 days to carefully check abput it but nothing was found in your room.
I'm glad to read despite of that, you enjoyed the Hotel and your stay in Barcelona and hope to see you again in your next visit.

Best regards,

Sergi Sancho
Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 9, 2020 via mobile

Stayed for five nights as a couple.
Seriously disappointed with the service from the staff in the hotel.

Pros:
Location
Cleanliness

Cons:
The staff had a very bad attitude when asking for their assistance, asked for extra coffee for the room they told us to go to the restaurant where I was asked to pay.

When we asked for our room to be serviced they made us feel like we were asking for a favour.

Upon arrival nobody said 'welcome' and the same on departure we weren't even asked if we had enjoyed our stay.

Staying here is more like a transaction between the guests and employees rather than an interaction.

After our room was serviced, the sink was left taken apart and the fresh towels were thrown on our suitcase.(see photos attached)

It's a lovely hotel, but the staff are lacking politeness and make you feel like a hinderance the majority of the time you have an inquiry.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank travelexplr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelesBest, Manager at Hotel Best Auto Hogar, responded to this reviewResponded January 12, 2020

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Sergi Sancho
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 5, 2020 via mobile

We booked this hotel for a four night stay . The room was lovely to be fair good size. We stayed 1106 but the road noise below was no stop and LOUD. Plus there is a club near by which stayed open till 6 ish then got louder Location was good for getting to La Rambles and the harbour area. If you like your sleep that room avoid.

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank PatrickDouglas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelesBest, Manager at Hotel Best Auto Hogar, responded to this reviewResponded January 5, 2020

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Sergi Sancho
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2019

I've mixed emotions about this hotel so I'll split my review to Pros and Cons.

Pros :
Location which is very close to many attractions by walking.
Free WiFi
The room was fine , clean and equipped with safe , Kettle and mini Bar fridge
The mini French stick bread at the breakfast was so fresh, crispy and tasty.
Quite

Cons :
The view from the room was an internal shaft...
To go to the room from the Lobby I had to pass thru a garage parking...
The Breakfast was slightly moderate
And what bothered me most : the Coffee at the breakfast was almost undrinkable (both from the machine and powder)

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank Ori L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelesBest, Manager at Hotel Best Auto Hogar, responded to this reviewResponded December 29, 2019

Dear Guest,

Thank you for taking the time to share your feedback. We have duly noted your comments in order to improve our service. We hope to welcome you back to our hotel very soon!

Sincerely,

Sergi Sancho
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 15, 2019 via mobile

Nothing to complain about at all! Friendly, helpful staff, lovely varied buffet breakfast (full English & continental), spacious, clean room. Ideal for using the metro, which we did a lot. Will definitely be returning next year!

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank emma130389
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 14, 2019

Nice hotel in a good neighborhood, in walking distance to Montjuic and the sea. The room was small but comfortable, everything was very clean and the wifi worked well. Rooms facing the back of the hotel are very quiet. There are several good restaurants nearby and it was easy to get to the metro or grab a taxi.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lucysworldtravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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