We got an upgrade and also received a bottle of bubble was a nice touch.would recommend floor 5 a large room. We was in room 511.
Staff has lovely and very helpful and location was fantastic.
Recommend to buy a Metro card as this made easier to hop and off the underground to get to the prime destinations.
I stayed 4 nights at U232 hotel while in Barcelona. The hotel is close to the Hospital Clinic metro station which was convenient and there are a number of cafes and restaurants close to the hotel. The room itself was clean and tidy. Coffee and tea making facilities available. Nice bathroom. The only major downside is that when I was in my room (806), I could hear every time the lift / elevator was going up and down. It made an annoying vibration noise which I could hear all the time from the room. I asked the receptionist if I could swap to a quieter room further away from the lift, but she said the request was not possible as there were no other available rooms. I felt like I got a dud room and they should have never put a room so close to the lift / elevator. If you got a room further away from the lift / elevator this wouldn't be an issue.
Hotel was clean and nice. Staff in the reception was quite rude and breakfast was nothing special. Room was costly, and I didn't get value for the money spend.
Thank you for taking the time to share your comments about your recent stay with us. We appreciate your positive and constructive feedback as it helps us improve our services.
Clean and pleasant hotel: We are pleased to know that you found our hotel clean and pleasant. Our cleaning team works hard to maintain high standards of cleanliness and will be happy to know that their efforts are appreciated.
However, we are sorry to hear about the problems you experienced:
Rude Front Desk Staff: We sincerely apologize for the behavior of our front desk staff. This does not reflect the level of service we strive to provide. We will address this issue immediately with the team to ensure all guests are treated with the utmost respect and professionalism.
Breakfast Experience: We are sorry that our breakfast did not meet your expectations. We are continually working to improve our breakfast offering and will take your feedback into consideration to improve the variety and quality of our breakfast products.
Cost and Value: We are sorry to hear that you found the room not good value for the money spent. We aim to offer competitive prices and value to our guests, and we will review our pricing structure to ensure it aligns with the quality and services offered.
Your comments are invaluable to us and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity in the future, so that we can provide you with a much better experience.
Thank you once again for your comments.
Clean and nicely decorated rooms. Delicious breakfast and convenient location in Barcelona.
However the rooms are depressing and claustrophobic: no windows to the street. Not even windows to an exterior patio. Only a window, covered by dense curtains, that accessed a dark space with no light of any kind. The ventilation of the room depended exclusively on the air conditioning. The feeling was of a claustrophobic atmosphere that invited to spend as little time as possible in the room.
1.879 / 5.000
Thank you for taking the time to share your comments about your recent stay with us. We appreciate both your positive feedback and constructive criticism as it helps us improve our services.
Clean and well-decorated rooms: We are pleased to know that you found our rooms clean and well-decorated. Our cleaning and design teams will be happy to know that their efforts are appreciated.
Delicious breakfast: It is wonderful to know that you enjoyed our breakfast. We strive to offer a variety of delicious options to start our guests' day off right.
Convenient location: We are glad that our location in Barcelona was convenient for you. Our goal is to offer easy access to the city's attractions and services.
However, we are sorry to hear about the problems you had with the room:
Room Environment: We sincerely apologize for the inconvenience caused by the lack of natural light and the feeling of claustrophobia. We understand how important a nice, ventilated room is for the comfort of our guests. We have taken note of your comments and are looking for ways to improve the ambience of our rooms that lack exterior windows.
Ventilation: We regret that the ventilation of the room depended solely on air conditioning, contributing to an uncomfortable environment. We will review our ventilation systems to see how we can improve air quality and overall comfort in these rooms.
Your feedback is invaluable to us and we take it seriously to make necessary improvements. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a better experience.
Thank you once again for your comments.
Sincerely,
I’ve been charged 300€/night for a no window room, no amenities, very old furniture, micro tv screen..
An absolute scam. Not to be recommended.
Thank you for taking the time to provide your feedback. We sincerely apologize for the experience you had during your stay. His concerns are very important to us and we would like to address each of them:
Room Price: We are sorry that you felt that the room was not worth the price. We aim to offer good value for money and we will review our pricing structure to ensure it reflects the quality of our accommodation.
Room without windows: we understand how important natural light is for a comfortable stay. We apologize if this was not clearly communicated during the booking process. We will make sure that our room descriptions are more detailed to avoid these types of misunderstandings in the future.
Lack of amenities: We are sorry that you found the room lacking in amenities. We are currently reviewing the amenities provided in all of our rooms to improve the comfort of our guests.
Antique Furniture: We are sorry that the furniture did not meet your expectations. We are in the process of remodeling our rooms and replacing old furniture to ensure a more pleasant experience for our guests.
TV Size: We apologize for any inconvenience caused by the size of your TV screen. This is another aspect we are reviewing to improve the overall in-room experience.
Your comments are invaluable to us as they help us improve our services and facilities. We would like to make this right for you. Please contact our customer service team directly at [Contact Information] to discuss how we can make amends for your unsatisfactory stay.
Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience.
