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RockyJohnnyB
Norwich, United Kingdom

Great Floor 7 Upwards

Reviewed Sep 25, 2022via mobile
This is a tricky review to write, because I had two terrible days here and three great ones.

To start with, location: the hotel is on the Plaza Espanya. This is very busy with traffic, but there are plentiful taxis here and a metro nearby which make travel around the city very easy. The noise and bustle is more than compensated for the view of the Font Monumental, the Venetian Towers and the Montjuïc Palace.

Reception is large, busy and friendly with English spoken fluently. Check in was quick and uncomplicated.

Now to the problem. I had booked a double room, and was told to find it in floor 3. The room stank of cigarettes; the kettle leaked (creating alarming puddles underneath the TV); the chair was too low for the desk space; there was a hair in my tea cup; my double bed was two separately made up single beds pushed together; and in the morning I awoke to the sound of my neighbour shouting randomly. The view was great, but the room was probably one of the worst I have stayed in this decade.

I went and got an upgrade to a junior suite, which was to my surprise only c£25 per night more expensive than the ‘double’ I had booked. And what a difference! You take a different lift to floors 7 upwards, and it is genuinely like a different hotel. The rooms are clean, light and modern and a totally different experience to downstairs.

So it’s 2 stars for my first room, and 4 stars for my second room and the location. I would stay here again, but only if I got the right room.
Date of stay: September 2022
Trip type: Travelled on business
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Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this review
Responded Sep 27, 2022
Dear guest, thank you so much for your review. We apologize for the inconveniences you had during you stay. We take note about all your your comment in order to improve our services. Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 22, 2022

When i booked this hotel it was for the location based on an event i was attending over the Plaza Espana. I was sceptical about the quaity of a 4 star hotel after all see bad 5 star hotels where we live in Marbella.
But i have been really pleasantly surprised on all fronts.
The Suite i stayed in was enormous with seperate lounge, bedroom , beautoful bathroom and additional guest toilet. Nicely appointed all over and very comfy bed with great views over the plaza.
The room was on 9th floor , only one floor down is the pool terrace which is very nice pool and seating areas. The only comment is that the three days i am here they close part of it for private events but wasnt too much of a problem. The food menu at the pool bar needs to have more choice.

The Japanese restaurant in the hotel is a real find, great food, great prices.
Breakfast buffet well appointed and sufficient choice, fresh orange juice making machine is a pleasant surprise.

Overall very happy with the hotel, location excellent also right next to Arena Mall . Would come back again for sure.

One thing i noticed , it woudl be very easy for non guests or people with bad intentions to enter the hotel, easily go up to the floors and pool area, there is no key card needed for the elevator. This is an issue i woudl think the hotel should look into to make it a safer venue.

Room tip: a room higher up is probably quieter and also have their own elevator
Date of stay: September 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank fullprime
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this reviewResponded September 22, 2022

Dear Guest, thank you very much for your review and your nice comments. We are very glad your stay was as good as you expected! Hope to welcome you back very soon! Kind regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2022

Great hotel and the location is perfect for getting around Barcelona. Amazing views from the 8th floor bar and the fountain display was an added bonus. We will definitely stay here again when we are next in the city

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MF1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this reviewResponded September 21, 2022

Dear Guest, thank you very much for your review and your nice comments. We are very glad your stay was as good as you expected! Hope to welcome you back very soon! Kind regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2022

This hotel gets my 5 points for its location, bang on Plaza Espana with the metro and bus right outside the door. It also gets 5 points for the fantastic breakfast buffet.
The rooms are starting to get a bit dated, bathrooms might need updating but they were clean and served their purpose. I also didn't much like the 2 twin beds on wheels instead of a double bed. Also the safe required a special insert and key which the hotel didn't have enough of for all the rooms so we ended up not using.
Overall I would still highly recommend because the location is so fantastic.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank pcf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this reviewResponded September 13, 2022

Dear guest, thank you so much for your review. We apologize for the inconveniences you had during you stay. We take note about all your your comment in order to improve our services. Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2022 via mobile

I was stolen in the lobby of the hotel! Someone took my backpack while I was in the reception. The employees refused to look at the cameras to identify who took my bag. No one helped me, tried to search for it or even gave me a word or a glass of water. The guys from the reception, Cesar, Erick and a blond lady always cold and rude.
I have traveled for many places around the world but I have never was robbed inside a hotel and received the worst treatment of my life! Avoid this dangerous hotel with cruel people!!!

Date of stay: September 2022
Trip type: Travelled solo
1  Thank 202lorenad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this reviewResponded September 9, 2022

Dear guest, thank you so much for your review. We apologize for the inconveniences you had during your stay. We take note about all your your comment in order to improve our services. Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2022

As hotels go, its nothing special, no particular USP. The location is pretty good and a great view up the Font Magica from the roof pool level. Its also very handy for the airport bus (get the local one, not the pricier ones which park outside). The rooms are OK and the shower is good and powerful but the toiletries leave a lot to be desired (who wants a shoe horn these days? ditch them and add some lotion).
We didnt use the overpriced breakfast as there are so many great eateries nearby (try the Arena next door).
The pool was good but it got very crowded and I suspect a lot of non-guests used it from what I saw. Dont hope to get a sun lounger.
The acid test.... would I stay there again ? Probably not.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
2  Thank Mal A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes Sitjà, Otros at Catalonia Barcelona Plaza, responded to this reviewResponded September 1, 2022

Dear guest, thank you so much for your review. We apologize for the inconveniences you had during you stay. We take note about all your your comment in order to improve our services. Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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