A diamond inside the city. Great staff. Great cleanliness. Nice rooms with view to square. Enjoyed the pool and rooftop bar. Metro is in the door. Parking in same building. Staff always with smile. Great service from all the reception staff always helping and on point. Will be back soon!

Hotel situated in a good location with roof top pool and bar, the room was amazing with a good view.

Nice breakfast in the mornings.

But thanks to Cristina (fom) for the help and good welcoming.

Will be back soon !

DO NOT STAY HERE PLEASE LISTEN AND READ OUR REVIEW.
We planned to stay here for 2 nights in June, we booked this in April for a reasonable price.
Unfortunately on the 2nd our flight was cancelled due to ongoing problems in the UK. We contacted hotels.com who contacted the hotel and confirmed it was ok to check in the day after on the 3rd. We arrived finally at 20 to midnight on the Friday after multiple delays and uncertainty over 24 hours after we were meant to arrive. 4 people were on the front desk when we arrived and no one seemed to bat an eyelid, there were not customers waiting, eventually Juan served us. He asked for our passports and spent a while looking at his computer to tell us there was no booking in my name. I explained what had happened and showed him the booking confirmation on my phone, which said in big green letters ‘your booking is guaranteed’ he said there was no booking tonight or the night before and there was a mistake with hotels.com the site we used. We showed him the messages on the platform which confirmed it was ok to check in on the 3rd. Juan clearly thought we were idiots and had no care for our custom, he made no effort to resolve the problem, explain where the issue had arisen or give us any form of compassion. The service comprised of us, 2 young girls waiting in the lobby after over 24 hours of travel, no communication or acknowledgment from the front desk for spaces of 5 to 10 minutes then being told sorry there’s no booking. Juans colleague was there he wouldn’t even speak to us or make eye contact just raised his voice and pointed at the screen which we couldn’t see. The colleague eventually said there had been no bookings from hotels.com that night or the night before and we had never made the booking, even though we had the reservation clearly on my phone with confirmation. This went on for about 30 mins until they arranged for a room for us, €307 for one night which was only €100 cheaper than what we had arranged for 2 nights, this was not in our price range, especially as we would sleep at 1am then get up the next day to check straight out. We had no choice, left in the centre of Barcelona with no other options at the morning quickly arriving. We paid for the room and we’re told, Christina the manager would start at 7.30 the next morning and she would resolve this for us. The whole interaction with the staff that night was demeaning, cold and unfriendly. We were not helped with bags to our room. The next morning at 8.30 we arrive at the front desk to speak to javier, he tells us Christina doesn’t work on weekends and she would not be here, he was aware of our issue and we should come back at 11 when the reception manager would arrive. We then went for breakfast and the first comment is ‘breakfast is not included’. This hotel is a soulless establishment, built from a staff of cold and rude employees with no care for their customers and especially no care for young women’s safety. We came back at 11.30 to give the member of staff time to start their shift, we checked out, paid for breakfast and finally the reception manager arrived, I cannot remember his name but he was by far the stand out in the display of poor customer service. It took about 10 minutes for them to see the emails I had sent with evidence of our booking and also confirmation from the website that we could check in on the 3rd. The reception manager launched into a hugely embarrassing performance telling us that we are silly to believe a correspondent for saying we should be able to check in on the 3rd, and would we believe a customer service employee if they told us he would pay out of his own pocket? He smirked the entire time as I was reduced to tears in the front desk in front of 30 plus people after 24 hours of travelling and no sleep, he made sure to back up his accusations with hand gestures, smirks and laughs. We felt so unsafe, unwelcome and scared that night as young women. We would not wish this on anyone.