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aliciaa451

Cabo San Lucas, Mexico

9

Reviewed 2 weeks ago via mobile

Absolute must stay in Barcelona

This hotel is absolutely amazing. From the moment we arrived we were greeted with kindness. The bellmen and receptionists are friendly, attentive and offered a thorough review of all the amenities. Our room was exquisite. We were on the seventh floor overlooking the city with a balcony that was just perfect. My husband and I enjoyed a nice bottle of champagne while relaxing on the soaking tub listening to the sounds of Barcelona and taking in the scents of the flowers that surrounded us. The suite was stocked with all the necessary amenities including coffee maker, kettle, Bluetooth radio, robes and slippers. We only stayed one night but this was an absolute treat! Definitely check this one out.

Date of stay: July 2024

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Dear Alicia A,

Thank you for your glowing review! We are thrilled to hear that you had such a wonderful experience at the Alexandra Barcelona Hotel, Curio Collection by Hilton.

It's delightful to know that from the moment you arrived, our team made you feel welcomed and well-attended. We strive to provide our guests with top-notch service and amenities, and it sounds like we succeeded during your stay.

We're glad you enjoyed your exquisite room and the beautiful view from the balcony. It's great to hear that you could relax with a bottle of champagne in the soaking tub while taking in the city's sights and scents. Your kind words about our amenities and staff are much appreciated.

We hope to have the pleasure of welcoming you and your husband back for a longer stay in the future. Thank you for recommending us!

Warm regards,

Borja Aparicio
Duty Manager

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MonikaSaraP

Zurich, Switzerland

3

Reviewed 2 weeks ago via mobile

Worst hilton ever

Noisy you hear doors you hear every word from neighbors, beds low quality, unpersonal room design, pool opens at 10am a joke, breakfast horrible old stuff really a shame, restaurant servers ladies rude really low class, no gm to tale care of a diamond members issues, not the old hilton standard and defibtely no 4 stars rather 3 never again

Date of stay: July 2024

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Dear gregor praecht,

Thank you for sharing your feedback regarding your stay at the Alexandra Barcelona Hotel, Curio Collection by Hilton. We regret that your experience did not meet your expectations.

We have taken note of your comments about the noise disturbances, bed quality, room design, pool hours, breakfast quality, and restaurant service. Your feedback is important to us and will be considered for future improvements.

As a valued Diamond member, we upgraded your room and provided complimentary breakfast as part of your benefits. Our pool is open from 10:00 am to 7:00 pm, and we apologize if this schedule was inconvenient for you.

We regret your perception of our staff, as most of our reviews highlight their attentiveness and friendliness. We apologize that this was not your experience and will work to ensure all our guests receive the highest level of service.

We appreciate your input and hope you might reconsider giving us another chance to provide you with the high standard of service you expect from Hilton.

Sincerely,

Borja Aparicio
Duty Manager

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Bluemax3003

21

Reviewed 2 weeks ago

Top Class Boutique Hotel

Stayed at the Alexandra Barcelona for one night prior to our cruise. This was a fantastic hotel. On previous trips I've stayed at the Intercontinental and Kimpton but I have to say that the Alexandra is now my favourite hotel in the city. They recognised my Hilton Honours status and upgraded us to an amazing junior suite, with authentic mosaic tiles on the floor, ornate cornicing on the ceiling and a stunning window alcove looking over the street. What sets the hotel apart is the customer service. The staff go out of their way to deliver a first class service. A special shout out to Maxi on the Front Desk. Will definitely be returning.

Date of stay: June 2024

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Dear Bluemax3003

Thank you for staying with us and for your wonderful review.

Our team is dedicated to making each guest's stay as comfortable and enjoyable as possible and it is fulfilling to know that Maxi and all staff have ensured that you felt at home. Thank you for letting us know how much you loved your experience at Alexandra Hotel Curio Collection by Hilton, and thank you for your loylaty!
We enjoyed having you with us and we look forward to having you as our guest again soon.

Best regards

Agnese Cristiani, Duty Manager

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Flyingboy58

Pittsburgh, Pennsylvania

58832092

Reviewed 2 weeks ago via mobile

Nice hotel.

I stayed here for several days. I found the staff to be very helpful. The air conditioning worked great which I don’t find all brag common in Europe. The room was clean and quiet. The bar was exceptional and both the drinks and food were very good. And it was close enough for me to walk to the historic district and look around. Also, it has a pool, but I didn’t use it.

Date of stay: July 2024

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Dear Flyingboy58

Thank you for choosing to stay at Alexndra Curio Collection by Hilton and for taking the time to leave us a five star review. I am really happy to see that you enjoyed your stay with us. We're always striving to provide the best possible experience for our guests.Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's rewarding to know that our efforts contributed to your satisfaction.
We hope to have the pleasure of welcoming you back. If you have any plans for your next visit, don't hesitate to contact us, and we'll be happy to assist with any arrangements.

Best regards
Agnese Cristiani, Duty Manager

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LORIAVWTRAVELS

Michigan

4951

Reviewed 2 weeks ago via mobile

A Fantastic Barcelona Hotel

We enjoyed everything about our stay at the Alexandra Barcelona Hotel. Extremely friendly and helpful staff, great bar and restaurant, lovely upgraded room with a large terrace. The pool is on the smaller size but a nice way to cool off in the hot afternoon sun. The included breakfast buffet was well done with plenty to choose from. Great location, just steps from La Rambla and many of Gaudi's buildings. Would recommend staying here to any of our friends and family!

Date of stay: June 2024

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Dear LORIAVWTRAVELS,

Thank you for your wonderful review! We're delighted to hear that you enjoyed everything about your stay at the Alexandra Barcelona Hotel, Curio Collection by Hilton. It's fantastic that you found our staff extremely friendly and helpful, and that you appreciated our bar and restaurant.

We're also glad that you enjoyed your lovely upgraded room with a large terrace and found the pool a nice way to cool off. It's great to know that our breakfast buffet met your expectations with plenty of choices. Our prime location, just steps from La Rambla and many of Gaudi's buildings, is something we’re proud of.

We appreciate your recommendation to friends and family and look forward to welcoming you back in the future!

Best regards,

Borja Aparicio
Duty Manager

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Great staff. Great location. - Review of Alexandra Barcelona Hotel, Curio Collection by Hilton

Great staff. Great location.

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