We spent 3 nights in Astoria - great hotel, unique ambience with lot of artworks hanging on the wall. Rooms was spacious, comfy, clean and tidy, staff was very friendly and helpful, location was good and we visit almost every attraction on foot (bus and metro stops are also near the hotel if you don`t want to walk). Breakfast was great, lot of varieties to choose from. Terrace with pool on the roof was a bonus, to drink the coffee in the morning, or chill in the afternoon.
Dear Guest,
Thank you for sharing such positive feedback following your stay with us.
We are delighted to hear that you enjoyed the unique ambience of our hotel, with its extensive art collection and comfortable rooms.
Our team takes great pride in providing friendly and helpful service, and we are glad that this contributed to your positive stay.
It's fantastic to know that our location allowed you to easily explore the city and its attractions on foot, as well as having convenient access to public transportation.
We appreciate your kind words about our breakfast offerings and the variety of options available.
Our rooftop terrace with pool is indeed a great place to relax and enjoy a coffee or a drink, and we are happy that you were able to take advantage of this during your stay.
We look forward to seeing you again in the future.
Best wishes,
We stayed here for 3 nights recently, and had a fantastic visit. The staff are extremely helpful and attentive. We were unsure on how the air conditioning worked, so I went down to reception and the man behind the desk kindly came to the room to give a full explanation on how to operate this. The facilities in the hotel were fantastic, with the rooftop pool being a great touch after a long day in the sun. The bed was the comfiest bed I have slept on, and the sheets always had a nice crisp feeling everyday.
The room was also cleaned to a high standard every single day. The breakfast overall was good - nice buffet style and also a option of cooked breakfast which is cooked to order. The orange juice was freshly squeezed and so refreshing.
The hotel is in a great location and is no more than a 10 minute walk to the nearest metro, with lots of shops/cafe's/bars and restaurants nearby.
The sound from the corridor outside the room does carry and you can hear other people when walking past - although the flooring in the corridor is marble so can be expected.
Also, the room we stayed in wasn't a street facing one, so our window looked out onto 'a courtyard', which has been put there so the 'inside' rooms can get some light. This did mean that there was a lack of natural light going into the room. It is a large hotel so can appreciate not everyone can get a 'street facing room', so this did suffice for this, and good to have a window nonetheless.
Overall, we had a fantastic stay here and would highly recommend this hotel if you are considering a break to Barcelona. We will return here for sure.
Dear Guest,
Thank you for taking the time to share your experience with us.
We are thrilled to hear that our staff provided exceptional service and were able to assist you with the air conditioning.
It's great to know that you enjoyed our facilities, including the rooftop pool and the comfortable bed.
Your compliments on our breakfast selection, especially the freshly squeezed orange juice, are much appreciated.
We apologize for any inconvenience caused by the noise from the corridor and the lack of natural light in your room.
Our hotel offers a variety of room types, some with different views and layouts.
In the future, please feel free to contact our reception team, who would be more than happy to help you find a room that better suits your preferences.
We are continuously working on improvements to ensure the comfort and satisfaction of our guests.
We hope to welcome you back.
Best wishes,
The location of the hotel is good, with easy access to public transport (15 minute walk to Passeig de Gràcia train station) and many bus stops / metro stations nearby.
The beds are comfortable and rooms very clean. There is a mini fridge in the room (although ours did not seem to be turned on). The bathroom is small but adequate (has a bath and shower).
Front desk staff are helpful and informed of us nearby attractions and restaurants - they offered to book us reservations and taxis if required.
I did not have time to use the pool or gym as my stay was only very brief, but the rooftop pool seemed popular.
Would book again.
Dear Kat,
Thank you for sharing your review.
We are delighted to hear that you enjoyed your stay with us and to hear that you found our location convenient, with excellent proximity to local transport options and places of interest.
We apologise if the mini fridge in your room was not turned on during your stay. Please know that our reception team is always available to assist with any issues or requests, such as turning on the mini-fridge or providing additional amenities.
Nevertheless, it's great to know that you appreciated the comfort and high standard of your room and not to mention the excellent service provided by our dedicated team.
We hope you will have the opportunity to enjoy our rooftop pool and gym during your next visit.
We would be glad to have you return for another memorable stay.
Best wishes,
The first thing that struck us about this hotel is the ambience…an art exhibition was going on! Plus little touches like a piano, statuettes and framed poster art added to the impression!
The room was cosy and had sufficient space to move around easily!
Best part was the service! We were provided with electric kettle and tea bags on request! They even provided us dinner plates and cutlery, when we requested for them (we had bought some snacks to eat in our room). The guys at the reception were eager to help and guide about movement and transport!
A great place to stay! We wholeheartedly recommend others to try out this hotel!
Dear Madhi,
Thank you for your review.
We are thrilled to hear that you appreciated the unique ambiance of our hotel, including the art exhibition and the elegant touches throughout the property.
It's great to know that you found your room cozy and spacious enough for your needs.
Our team is dedicated to providing excellent service, and we are glad that they were able to assist you with your requests for an electric kettle, tea bags, and dinnerware.
We always strive to make our guests feel welcome and well taken care of, and it's wonderful to know that our reception staff was helpful in providing guidance on transportation and local attractions.
We look forward to the pleasure of welcoming you back again in the future.
Many thanks,
They lost one of our bags and never contacted us as they promised with an outcome. The service is poor and the hotel is old, but not in a charming way. It was so exhausting and it was just for one night!
Dear Ruben,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear of your concern regarding your bag and that you felt we did not uphold our usual high standard of service. We assure you that our team is committed to providing excellent service, and we apologise for the inconvenience this may have caused. We understand how frustrating this situation must have been and we assure you that we have done our best to locate your bag for you. Additionally, we apologise for any delay in contacting you and we have passed your feedback over to our team for review to ensure we maintain our attentiveness and service level going forwards.
Regarding your comment about the hotel, we would like to mention that we are housed in a classic mid-twentieth-century building, which has been renovated to provide modern comfort while preserving its charm. We are continuously working on maintaining and improving our facilities to ensure a pleasant stay for our guests, so we are sorry to hear you were not satisfied in this regard and will bear your comments in mind for future updates.
We hope to have the opportunity to welcome you back in the future for a more satisfying experience.
Kind regards,
