Hotel has beautiful decor and the main lobby was beautiful. Room were spacious with a nice big bed. Maids were brilliant and tired everyday. People having showers in the rooms nearby woke me up during the night however. Terrace was nice but pool was slimy and dirty - looked like it hadn’t been cleaned for a while. All in all hotel was ok.
Dear Guest,
Thank you very much for your review.
We are glad that you liked the cutting-edge design of our hotel, aimed at guaranteeing a memorable stay and appreciated your spacious room.
We are however very sorry to read that you were not fully satisfied during your stay. We regret that you did not make us aware of your concerns at the time so that we could have tried to find a comfortable solution.
Furthermore, we are concerned with your comment concerning our pool as this is cleaned daily. Please don't hesitate to inform our team of any concerns while on-site so that we may take appropriate action.
We hope that we may have the pleasure of welcoming you back in the future.
Kindest regards,
Pepe Camps, General Manager
This boutique hotel is well located in a safe area with many restaurants nearby. The staff are super helpful and sympathetic! Small pool but nice cocktails on the rooftop. Very clean. The family suite was spacious with a large patio off the room. A bit noisy.
Dear Delphine,
Thank you for this review about your recent stay.
Thank you for your kind comments about our dedicated team who do work hard to ensure that we deliver the best service and always meet your expectations. Every member of our team enjoys catering to your needs as much as you enjoy your stay.
We would like to apologize for any inconvenience that you experienced due to the noise and wish you had let us know at the time as we would have had our team return to your room. Please rest assured that we have taken good note of your comments.
We hope to welcome you back for another enjoyable experience soon.
Kind regards,
Pepe Camps, General Manager
Excellent hotel with added bonus of a rooftop pool. Would recommend and stay again! Great staff too! Location was spot on and super quiet. Had pool to ourselves most of the time! Air conditioner saved us in the heat.
Dear Guest,
Thank you for this great review.
We appreciate your kind words towards our front desk team as they encourage us to continue to maintain the high standards of service we set ourselves.
We are delighted that you had a pleasant experience with us and that you enjoyed our prime location and pool facilities.
We all look forward to the pleasure of welcoming you again.
Kindest regards,
Pepe Camps, General Manager
Great hotel, great stuff, tasty breakfast, good position.
Everything was really nice.
Min points:
It's a pity that smoking is allowed on the roof of the hotel. All smokers go to the pool or to the area next to the gym and smoke a lot there. Smoke enters the rooms and the corridor.
They should forbid smoking in all hotel. Now some people enjoy and the rest do not.
Dear Guest,
Thank you for commenting on your stay.
We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast.
We are grateful for your feedback on our smoking areas, we have taken note of your comments and will consider them.
We hope to have the opportunity to welcome you again.
Best wishes,
Pepe Camps, General Manager
I am staying in this hotel. Nobody speaks english here. We asked normal questions about seperate sheets nobody understand anything and we needed to ask this over and over. Also at the pool there is no service only one employee in an hour. We took our own food but us was told its not allowed but why is there no employee at the poolbar? Also we need to call 3 times to the reception if someone wants to take an order. We are not really happy here. After the employee told us that we cant bring our own food at the pool two minutes later she told this to her collegue and they both laughed in front of us. Bit strange right?
Dear Lotte,
Thank you for taking the time to share your feedback.
We are slightly surprised by your comment as most of our team speak English, some with higher fluency than others. Nevertheless, we will be revising this with them and apologize for any inconvenience.
We truly value all feedback and are sorry to hear that you felt our service was not up to our normal high level. We try our utmost to provide the best service possible and are usually praised by our guests in this regard, however, rest assured we will pass on your comments to the relevant team.
We hope to see you again in the future.
Kind regards,
Pepe Camps, General Manager
