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paci_23
Doha, Qatar

Good room size and location. Lacking services

Reviewed Nov 29, 2023
Im so disappointed with the hotels in Barcelona… u pay for a 4 stars and which services do u get?
Theres no bellman, no room service, no mini bar, no amenities in the room… even the restaurant was under renovation and no other temporary option! And if u order from outside, u need to go to the reception to take it.. also the bathroom was smelly and the heater noisy. The baby crib was old and dirty.
On top of everything, the housekeeper opened the room when we were napping even though the DND sign was hanging on the door…
I arrived late night with so many luggage, my baby and the stroller and one staff was outdoor, saw me and left inside without offering help… the only one who helped was the taxi driver!!
The room was very spacious, the biggest room I had in Barcelona.
The location is perfect.
They had some water and sweets near the reception.
I also really liked the breakfast staff and the fact that they wrote what had pork in the buffet (im muslim). Really appreciated this.
The ladies at the reception were also very nice
Date of stay: November 2023
Trip type: Travelled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this review
Responded Dec 4, 2023
Dear Guest

Thank you for your opinion in reference to our hotel. We apologize for the problems you have described. All the hotel team work hard every day to offer the best service, we are attentive to all the details, for this reason we are surprised by the mistakes you have commented. We are going to study it to see that it has been able to fail in your case. We hope to receive you again and give you a better experience.

Sincerely,

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great hotel junior suite hotel is located public transportation las ramblas the air conditioning shower esmeralda city euros cruise neighborhood stops subway
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Reviewed October 30, 2023

With the price of this hotel, they could have ice, soft drink vending, or soft drinks available in a shop till late, and a TV set up with channels rather than forcing guests to use Chromecast, which not everybody understands or has available. Most importantly, we asked for the reservation to be shortened by one day, and they refused to do it because we had paid a three-day bargain rate and implied that they might’ve done it had there not been a big convention in town. Which tells me that they would be easily able to sell the room we vacated early, thereby making double money on it. The location on Av. Diagonal is good, near shopping and likely near locations business people would want.

Room tip: only stay here if your colleagues are staying here. Barcelona has a lot of lovely hotels.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ElizabethR_95685
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this reviewResponded October 31, 2023

Dear Elizabeth,


Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations in differents services ; please allow me to express my sincerest apologies. At Hesperia, we strive to provide a superior service experience for every customer; our special rates have a condicionts and resticcionts with low rates . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,

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Reviewed October 12, 2023 via mobile

The hotel is Well located and nicely furnished. We did not use the bar/restaurant. Unfortunately it is Very noisy, outside and Inside and it is nearly impossible to sleep.
There are shops and restaurants nearby. Around 25 minutes from airport with a taxi

Date of stay: October 2023
Trip type: Travelled on business
Thank lucabran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this reviewResponded October 16, 2023

Dear Luca,
Thank you for choosing our hotel and for taking the time to submit your feedback. We are pleased that you had an enjoyable stay with us and you were impressed by the hotel's central location. We thank you for your constructive feedback, and we hope that you will consider staying with us again in the near future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2023

We had a great stay. Friendly staff on arrival, suite was very spacious and clean. Great location and good views. The only thing which could be improved is the buffet breakfast. Every morning the scrambled eggs, sausages, bacon etc were stone cold. There does appear to be a hot plate and food has lids, however it's not warm at all. I would suggest a manager tries the food themselves, otherwise a really good stay.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank CraigHussey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this reviewResponded September 6, 2023

Dear Craig,

Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2023

This is a nice hotel in a central area for exploring Barcelona. Reception staff were very friendly and gave us a complimentary map of the city marking where the hotel is located. Our room was on the 14th floor with views over the city. The lit up view of Avenida Diagonal at night was lovely. Large omfortable bed, large wall TV, mini bar with complimentary bottled water and a decent sized wardrobe. There was an en-suite area with separate sink and vanity unit with complimentary hand soap and lotion and a hairdryer, a large shower cubicle with a very good shower and a separate toilet with opaque glass door. This setup actually works very well when getting ready as a couple. Only complaint regarding the shower was that the gel and shampoo were empty on arrival and despite telling reception staff these were still empty when we left after 5 nights! We had our own shampoo but had to buy shower gel! Room cleaning etc was daily and very good. The breakfast was really good with a large range of hot, cold, meats, cheeses, fruit, pastries breads, juices, teas and coffees etc. I would definitely recommend this hotel.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sheila M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this reviewResponded August 30, 2023

Dear Sheilam,

Thank you for choosing our hotel and for taking the time to submit your feedback. It is delightful to learn that you find our hotel excellent and you truly enjoy our wonderful location and the attention received from our great staffWe thank you for your constructive feedback, and we hope that you will consider staying with us again in the near future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2023 via mobile

Great location, we took a room on the 15th floor with a great view of the City. Staff are friendly and very professional.The only drawback is not really having an outside area and the bar area isn’t really somewhere you would go to relax . Breakfast was good and the coffee is great!

Room tip: The only outside area is on the 9th floor with six sun loungers which doesn’t look like it gets used much
Date of stay: August 2023
Trip type: Travelled with family
Thank Dave w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Garcia Valero, Director General at Hotel Hesperia Presidente Barcelona, responded to this reviewResponded August 23, 2023

Dear Dave,

Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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