I love the location of the hotel. I also love the terras at my room. But even when I arrived the first day it was someone’s hair in the sink and in the bathtub. And it just did no feel like they put a lot of effort in cleaning. I can compare to hotel Catalonia in clot and they have much better cleaning and even better and fresher rooms, new renovation in a lot of room that, which is a plus. But overall it was a nice stay at your hotel but the experience can be made better. Also as a member of the rewards club it says that late checkout should be free of charge based of availability. I hade to pay to jade late check out, but to me that means that nobody needed that room for that day. I someone was going to the in the late check out would not be possible. And no it was but for at price. I just don’t understand, did you dismiss guest that wanted that room because that sounds weird