Comfortable room, friendly, multilingual, professional staff (shout out to Manuel at the front desk for being extra kind and helpful. He let me practice my Spanish and made sure we told the shuttle driver the correct terminal). Great breakfast and shuttle that both start early (5:30, I believe)! We took the 6:30 am shuttle and were standing in line to check in at the airport at 6:45!
Dear Guest
Thank you for your motivating review! We are very happy to read that your experience while staying with us was that good and our room, breakfast and shuttle was convenient for you. Good to know that Manuel, as always, was extra kind and helpful with his guests!
We hope to have the opportunity to welcome you again.
Best regards,
"Be My Guest" department
Best Western Plus Hotel Alfa Aeropuerto
Your hub between the Mediterranean destinations and home
Great value hotel in Barca, overall good experience.Hospitality is of high standards,Specially Manuel was courteous, professional & helpful.
Btw,they start breakfast at 5:30 AM:-).
It's located 10 kms from Airport and 8 kms from city center so access is quite good
Dear Guest
We are very happy to know that you had a good experience with us and especially for your polite mention to Manuel for his hospitality and customer experience.
We hope to have the opportunity to welcome you again whenever your travel needs brings you back to Barcelona.
Best regards,
"Be My Guest" department
Best Western Plus Hotel Alfa Aeropuerto
Your hub between the Mediterranean destinations and home
We stayed only for one night and due to the free transfer to the airport. Even if it was for a short time the stay was great. Manuel received us in the best way possible. Rooms are clean and big. Staff is kind and professional . The transfers from and to the airport were perfect and on time. I will definitely repeat my stay if I need to stay close to the airport again.
Gracias Manuel!
Nerea
Dear Ms Nerea
We appreciate you taking the time to share your thoughts. It was a pleasure to have you as our guest and to make your visit as comfortable and enjoyable as possible.
It is great news to hear that transfers from and to the airport were perfect and on time and that you will definitely repeat your stay if you need to be close to the airport again. We are sure you will not regret your intention to come back as we will provide you with another great stay.
Best regards,
"Be My Guest" department
Best Western Plus Hotel Alfa Aeropuerto
Your hub between the Mediterranean destinations and home
We have stayed at this Best Western before when travelling. I have also recommended it to friends and family. I find that have breakfast and the free shuttle very convenient when catching an early morning flight.
Dear Ms Wendy,
We would like to take this opportunity to thank you for taking the time to share your past experience with us and for choosing our hotel as your desired destination.
We really appreciate your comments regarding our breakfast buffet and free shuttle service. Due to having our location very close to Barcelona Airport, we wanted to provide a free shuttle service to our guests as a courtesy to help with their transportation requirements.
It is great news to hear that you have stayed with us in the past and that you have recommended us to friends and family. We hope to have the opportunity to welcome them.
Best regards
"Be My Guest" department
Best Western Plus Hotel ALFA Aeropuerto
Your hub between the Mediterranean destinations and home
We stayed for 1 night to catch an early morning flight. The hotel as such was tiny but clean. We realized post dinner that air circulation or even the fan was not working and house keeping had kept the window open for this reason. It was very noisy outside and couldn’t sleep all night. When we reported, the older gentleman at the front desk was very defensive and didn’t look like they were interested in addressing the issue for future customers. Certainly not going to this one ever again.
You pay another 10 EUR more for taxi, you will get a better hotel in the city.
Dear Mr Pranesa
Thank you for your review. We’re sorry to hear you had a frustrating experience and we appreciate your bringing this issue to our attention and apologize for the inconvenience caused.
We have checked the unit in your room and can assure you that it is working properly. We may say that during these weeks of January the heating is activated for obvious reasons and because numerous guests have advised us to do so.
We always try to empathize with the issues that our guests convey and make them feel heard because in this way they help us improve the services that we offer. We��re sorry if we didn’t communicate this feeling effectively during your stay. You can remain confident that your valued feedback is helping us to improve our customer experience.
We look forward to providing an exceptional stay next time.
Sincerely,
"Be My Guest" department
Best Western Plus Hotel ALFA Aeropuerto
Your hub between the Mediterranean destinations and home
