Dear Guest,
Thank you for sharing your feedback regarding your recent stay.
We are glad you found our location convenient for your needs and appreciated our decor and style. However, we are concerned to read that some aspects of your stay did not entirely meet your expectations.
Please accept our apologies that we were not able to solve the issue with the fridge at the time, we have since looked into this. Furthermore, we regret that you did not make us aware of the issue with the air conditioning during your stay as our team is always ready to assist with any concerns you may have.
We are sorry that you found the drink prices expensive, we try hard to keep our prices competitive for the quality provided, although some of these do depend on different brands.
We are also sorry that our pool didn't entirely meet your expectations, but as our hotel is a cultural heritage site, we have had to conform to certain restrictions.
We look forward to welcoming you back in the future.
Best wishes,
Thais F., General Manager