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sleneshady

254

Reviewed 5 weeks ago

A very nice hotel. It is quite a way from the city centre, but an easy Metro ride and the hotel has a shuttle one way (although I did not use it). It also has two restaurants on site and if you are happy to walk 20 mins or so there are plenty of restaurants and shops near by. Its a huge hotel and very grand, definitely a good fit for any business conference but has a pool and lovely gardens, so still worth it for tourists, but I suspect not cheap. The staff is what makes this place, everyone greets you with a smile, especially David the breakfast guy. Also concierge (Andres and team) were beyond helpful and went above and beyond to help me with the chaos left to me by my airline, when they lost my luggage. I was very upset and without his help would not have got very far in my enquires, he helpfully called in Spanish, and recalled and assisted with my troubles. I ate here, the pool area was nice and the conference food was amazing - thank you and I hope I get to stay again in the future.

Date of stay: June 2024

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Dear Madam,
Greetings from Torre Melina, a Gran Melia Hotel.
Thank you for sharing your review.

We are delighted that the majestic views of Barcelona left a lasting impression on you and that our dedicated team, especially David and Andres, provided you with the signature warmth and style synonymous with Gran Melia.

While it seems you did not have the opportunity to utilize our complimentary shuttle service to Plaza Cataluña, we hope on your next visit you will indulge in this convenience as part of the exceptional experiences we strive to offer. Our location, while a tranquil oasis away from the city bustle, ensures easy access to local attractions, which we are pleased you took advantage of.

We regret to hear of the inconvenience faced with your luggage; however, it is heartening to know that our concierge team was able to assist you effectively, embodying our dedication to intuitive personal service.

We look forward to the pleasure of welcoming you back for another stay filled with exclusivity, elegance, and the warm spirit of Spanish hospitality.

Marta Bringas Gelado, Guest Experience Manager

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TOOM T

Reviewed May 11, 2024

Worst manager

The breakfast manager Jose Maria someone should tell him that he should be polite not to customers but to people generally and when it comes to small kids 5 minutes being late is not so important
If it wasn’t for a girl named Tupee, at the service , with her smile she made our day here better . Thank u Tupee!

Date of stay: May 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Greetings from Torre Melina, a Gran Melia Hotel.
Thank you for taking the time to share your opinion with us regarding your stay.

It brings us joy to hear that Tupee's radiant smile and attentive service brightened your day. Our team is dedicated to providing an atmosphere where elegance and passion converge to create exceptional experiences.

We are concerned to learn about your dissatisfaction with interactions at breakfast, especially involving our younger guests. Please rest assured that we value every moment of our guests' stays and strive to embody the signature warmth and style that Gran Melia is known for. We aim to ensure a seamless and hospitable environment for all, and we genuinely regret any instance where we may fall short of this commitment.

We are hoping to welcome you back in the future.
All the best.

Marta Bringas Gelado, Guest Experience Manager

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QT94

Buenos Aires

116106

Reviewed May 10, 2024

Nice property but needs improvements

Stayed for 4 nights during a business trip.

Property itself is nice and everything looks recently renovated. Room was spacious, WiFi worked well and breakfast was also good.

There is construction going on during business hours, so if you have to work or rest during the day, it is very tough because of the noise. Gym is unacceptable for this type of property, only a few treadmills and very light weights.

Service is subpar for the price, I was staying with a large group and they all complained about it. Contacting reception or room service is almost impossible, check-in/out always takes a long time, I asked for an iron for my room and they never brought it. Also the toiletries in my shower were never refueled during my stay.

Overall, this property has potential but it is way too expensive for the type of service they offer.

Date of stay: May 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Greetings from Torre Melina, a Gran Melia Hotel.
We thank you for your comments about your stay at our hotel.

We are pleased to hear that you appreciated the spaciousness of your room, the effectiveness of our WiFi, and the quality of our breakfast offerings.

However, we regret to hear about the inconveniences you faced regarding the noise from construction and the fitness facilities. Our renovations are a temporary condition, with the main fitness center and spa set to be unveiled in May 2024, promising a state-of-the-art experience for our guests.

We also note your concerns regarding the service and have taken them to heart. Our team is dedicated to delivering intuitive personal service and it is clear we have areas to improve. Furthermore, we apologize for any oversight with the toiletries and the delay with the iron you requested. It is with your valuable feedback that we can continue to refine our services to ensure they align with the exclusivity and elegance of Gran Meliá.

We hope to welcome you back.
Best wishes,

Marta Bringas Gelado, Guest Experience Manager

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amritasreviews

121

Reviewed May 6, 2024

Lovely Stay!

We had booked the Torre Melina Gran Melia for our anniversary and my birthday, and we enjoyed our stay. Christian at the red lounge front desk was an absolute joy , attending to our needs with genuine attention and care, along with a lovely smile!

All of the staff were attentive, in particular Mikela and Tutee, such beautiful waitresses with gorgeous smiles and genuine care for our needs, thank you both so much.

The suite was meticulously clean and a lovely touch to leave a cake for our anniversary and birthday was really appreciated, along with a beautiful note too.

All food was absolutely delicious , breakfast was beautiful too and we thought that the afternoon tea set up was perfect for a quick 'pick me up' before dinner!

The only thing we would suggest is notifying guests maybe during the booking process that the hotel is still incomplete and onsite work is still taking place. Although our room was stunning, the view of the building materials etc down below did slightly take the edge off the experience. We were informed that work would be complete during the summer months.

Thank you all for a lovely stay!

Room tip: Amazing location, Metro service is literally 7 minutes walk and has links to everywhere you would need to go at a very reasonable price!

Date of stay: April 2024

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Dear guest,
Thank you for taking the time to review your stay.

Your kind words about Christian's genuine care and attentiveness at our Red Lounge front desk truly encapsulate the dedication to intuitive personal service we strive for. It is heartening to hear that Mikela and Tutee contributed to making your experience at our hotel memorable with their warm smiles and meticulous attention to your needs. We are delighted that the cleanliness of the suite, the delightful surprise of a cake, and the thoughtful note added a touch of celebration to your anniversary and birthday. Our culinary team takes pride in offering an unrivalled fine dining experience, and we're thrilled that our breakfast and afternoon tea lived up to your expectations. We understand your sentiment regarding the view from your room and appreciate your suggestion for transparency about our ongoing enhancements. Indeed, we are in the process of elevating our facilities to further embody an urban oasis of tranquility and distinction, and we look forward to the completion of our renovations, which will include the reopening of our main fitness center, spa, and the Beso Pedralbes restaurant, all set for May 2024.

We look forward to welcoming you back in the future.
Kind regards,

Marta Bringas Gelado, Guest Experience Manager

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Excursion682249

101

Reviewed May 2, 2024 via mobile

DO NOT BOOK HERE

DO NOT BOOK HERE!! TERRIBLE STAFF!!
Front desk staff is incompetent. I had two reservations and they messed up both. The first one (after a long flight) they messed up by giving me one room instead of two connecting rooms that I booked then spent an hour trying to find me the correct room. I received no apology for this. For the second reservation, which I checked in 3 hours after check in time, they sent me to a room that was being cleaned and it took them an hour to find me another room and then my luggage took an hour to get up to the right room. I had to go down twice and wait for another hour to fix this. I wasted so much time and energy trying to get this staff to fix their mistakes. To make matters worse the manager told me I should cancel reservation if I’m not happy with their offer of a minimal voucher at 9:30pm at night by knocking on my door as I was sleeping. Where am I supposed to go? Truly unprofessional behavior. Absolutely despicable how they treat their customers. Instead of being apologetic they have been so incredibly rude in how they are handling this. I have never experienced this type of disrespect from hotel staff in all my time traveling. Don’t waste your time, energy or your money here.

Also this hotel is so far from city center and has no restaurants around it, they hardly answer the phone when you call the reception or room service numbers, and they give you water bottles with dust all over them.

Date of stay: April 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Thank you for taking the time to share your review.

We truly apologise for the inconvenience you experienced with your room allocation and the service delays. We are committed to ensuring our staff's competence and responsiveness reflects the high standards of our brand. Rest assured that we have taken note of your comments and will reinforce our service excellence to ensure these are isolated incidents.

Furthermore, our dedicated team always strives to provide intuitive personal service, and we regret to hear that certain aspects did not meet your expectations. We’ll be sure to investigate your concerns.

We hope you will return for an improved experience in the future.
Kind regards,

Marta Bringas Gelado, Guest Experience Manager

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