Dear Ryan,
Thank your for your feedback. We're sorry to hear we didn't meet your expectations. It's challenging for us to know if our guests prefer one bed or two without prior requests, as it is not as obvious as one might think. However, we are always happy to hear about our clients celebrations and specific requests so we can surprise them upon arrival.
We hope to have the chance to welcome you back soon and to fullfil your needs for a comfortable stay.
Best regards,
Ari Antolín
Guest Relations