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cje162024
London, United Kingdom

Excellent location

Reviewed 2 weeks ago
I was given 2 single beds despite I asked for 1 double. Overall experience was great, especially with staff.
Date of stay: June 2024
Value
Rooms
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Jofre, Otros at El Avenida Palace, responded to this review
Responded 2 weeks ago
Dear Carlos,

Thank you again for your taking the time to share your feedback with us! Your comments are duly noted and will be passed on to the relevant department for further review.

It was a pleasure to have you with us, and we look forward to welcoming you back soon.

Best regards,
Ari Antolín
Guest Relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,505)
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Traveller rating
1,743
1,089
411
151
111
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All reviews great location junior suite around the corner front desk staff airport bus rooftop pool central location buffet breakfast small pool the air conditioning sagrada familia gothic quarter city ramblas catalunya cruise gran
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Reviewed 3 weeks ago

We enjoyed our stay at El Avenida very much, comfy beds, very friendly staff, roof top bar has amazing views with great drinks, and the location is super convenient with sights and metro stations all very close

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SchoolyD58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Begoña De Beascoa, Encargado del hostal at El Avenida Palace, responded to this reviewResponded 3 weeks ago

Hello !!

Thanks a lot for coming back ! Your opinion is very important for us; it lets us know we are in the good direction.
We are happy you enjoyed Barcelona and it was a pleasure to host you in our House.
Just let me know next time you visit the city; I would be glad to meet you personally !

Kind regards
Begoña de Beascoa
Guest Relations
guest@avenidapalace.com

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Reviewed 3 weeks ago

Great location, beautiful hotel, nice staff, wonderful breakfast, lots going on around the hotel. Lots of great food choices in the area

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cabernet60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Begoña De Beascoa, Encargado del hostal at El Avenida Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thanks for coming back !! We highly appreciate your evaluationand your opinions; they help a lot to increase services and check what is wrong.
We are happy you enjoyed the city living in our House.
Please do not hesitate to contact me next time you visit Barcelona; I will be glad to meet you personally !

Kind regards,
Begoña de Beascoa
Guest Relations
guest@avenidapalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed at El Avenida Palace for 5 nights in June 2024. The location was perfect- an easy walk to everything and in a very safe area. We stayed in a renovated room with a view of the Sagrada Familia which was wonderful! Additionally, the rooftop bar and pool were fantastic with amazing views of the city landmarks and the water!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank soboston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Jofre, Otros at El Avenida Palace, responded to this reviewResponded 3 weeks ago

Dear Soboston,

Thank you very much for sharing your experience with us! It was a pleasure to host you, and we look forward to welcoming you back soon!
Best regards,
Ari Antolín
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Location excellent. Beds and pillows very comfortable. Would definitely stay here again. One coffee per person per day along with one small bottle of water each was supplied in the room.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rhonaharris13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Jofre, Otros at El Avenida Palace, responded to this reviewResponded 3 weeks ago

Dear Rhonaharris,

Thank you for sharing your feedback! It was a pleasure to host you, and we hope to welcome you back soon.
Best regards,
Ari Antolín
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2024

room and bed was uncomfortable staff werent helpful, we were on our honeymoon it was obvious we were a couple travelling together we get given a room with 2 made up single beds pushed next to each other they assumed we were together by placing next to one another but didnt care to make them up as one queen bed during the night the 2 beds pushed apart and werent even interlocking, staff said i should have requiested this not much they can do now (next mornning) it was 11pm, by the time we got to bed and realised what shambles we were sleeping in

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank ryanck2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Jofre, Otros at El Avenida Palace, responded to this reviewResponded June 12, 2024

Dear Ryan,

Thank your for your feedback. We're sorry to hear we didn't meet your expectations. It's challenging for us to know if our guests prefer one bed or two without prior requests, as it is not as obvious as one might think. However, we are always happy to hear about our clients celebrations and specific requests so we can surprise them upon arrival.

We hope to have the chance to welcome you back soon and to fullfil your needs for a comfortable stay.
Best regards,
Ari Antolín
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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