The staff at this hotel are wonderful. Everybody made us feel very welcome. They upgraded our room, which was lovely and the hotel itself is great.
The breakfast also was wonderful. All the staff again was amazing
The reason I didn’t give it a five out of five was because our room I thought needed a little more TLC, for example -the rug had bad stains on it.
Dear Mr. Smiley,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff wonderful and welcoming, and that you enjoyed your room upgrade and breakfast.
We apologize for the issue you encountered with the rug in your room. Your feedback is invaluable, and we will address this matter promptly to ensure it does not happen again.
We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.
Best regards,
Unfortunately, My wife and I had a very unpleasant stay to say the least and was quite disappointed of the hotel and its services for a 5 star hotel rating which should be more like 3.5 stars. Don’t expect it to be like the Ritz or Four Seasons. Our first night after a 15 hour flight and feeling jet lagged, we couldn’t even get a good night’s rest due the very loud noises that can be heard in the middle of the night with people talking in the courtyard/rooftop and trash bins being emptied all over the city and church bells going off every hour. The next morning upon waking up to open up the curtains, I noticed the window was left cracked open which of course the reason for the noise to be possibly 10 times worse. The second night wasn’t nearly as bad now with the window shut completely of course but can still be heard but didn’t bother us. We addressed this with the front desk twice with 2 different persons and to inform management of the issue but felt they didn’t care any less other than just saying their apologies despite the unsatisfactory room condition with the excessive noise disturbance due to their own fault of leaving the window cracked open. Regardless, we tried to make the best of our stay given we didn’t want to ruin our vacation. We also opted for the breakfast as well as we which we thought was very underwhelming especially when they advertise on their website as their so called Michelin star head chef heads all their dining establishments. The breakfast was just any ordinary self-serve buffet type breakfast as you would get at any other hotel chain like the Marriott or Hilton with the basics like scrambled eggs, sausage, breads. The assortment of pastries wasn’t great either especially here in Barcelona. It’s DIY coffee with the espresso machine and no omelette station. Service was nonexistent given its self serve and didn’t clear any of our empty plates off the table until when we’re nearly done. Same thing with the other tables as well. They just let the patrons stack their empty plates to the side of the table. Anyhow, maybe we were expecting much given the other reviews and 5 star hotel rating. We will not ever return.
Dear Mr. Nguyen,
Thank you for taking the time to share your detailed feedback. I must offer my deepest apologies for the inconveniences you encountered, which clearly did not meet the high standards we strive to uphold.
I am very sorry to hear about the noise issues you experienced, particularly on your first night. It is indeed frustrating to be unable to rest after such a long journey. The oversight of the window being left cracked open is inexcusable. We will address this with our housekeeping team to ensure it does not happen again.
It is disheartening to learn that our front desk staff did not provide the level of care and attention you deserved when addressing your concerns. We will use your feedback for further training to ensure all our staff respond to guest issues with the utmost seriousness and empathy.
I fully agree that this situation should have been handled with greater sensitivity and professionalism.
Your comments about the variety and quality of the offerings, as well as the breakfast service, have been noted. We will discuss this feedback with our culinary team, including our head chef, to make immediate improvements. We aim to provide a superior dining experience that lives up to the expectations set by our reputation, and it’s clear we fell short during your visit.
Your feedback highlights crucial areas where we must improve and we are committed to addressing these issues promptly to prevent any recurrence.
I would greatly appreciate the opportunity to discuss your experience in more detail and to share perspectives on how we can further enhance our service. Your insights are incredibly valuable to us as we aim to ensure a consistently high standard of service for all our guests.
Once again, thank you for your detailed feedback and for helping us to improve. I look forward to welcoming you back to Ohla Barcelona in the future and demonstrating our commitment to excellence.
Warm regards,
This boutique hotel was in a great place to visit all the top spots - between the gothic area and the exiample area. The staff were so helpful and friendly. The rooftop pool and bar was wonderful with a fantastic view! The inclusive breakfast buffet was sensational and had a huge choice. Loved it!
Dear Kerri,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an enjoyable experience during your stay at our boutique hotel.
It's fantastic to know that you found our location ideal for exploring Barcelona's top attractions. We're glad that our staff could contribute to making your visit special with their helpfulness and friendliness.
The rooftop pool and bar are indeed a highlight, offering stunning views of the city while you relax. We're delighted that you enjoyed our inclusive breakfast buffet as well, and that you found it sensational with a wide variety of choices.
We truly appreciate your kind words and recommendation. It was a pleasure hosting you, and we hope to welcome you back soon for another memorable stay!
Warm regards,
What a wonderful hotel. All the staff from reception, baggage, restaurant & bar were exceptional. Friendly helpful just fabulous. The hotel location is perfect to explore the city. Fabulous bar with views on the top terrace great after a long day sightseeing. Room clean and comfortable but more importantly very quiet. We booked a city break with British Airways under the Mr & Mrs Smith site so the room was checked in the evening, towels replaced water replenished and a chocolate each on the pillow, and bottle of cava delivered on the first afternoon. Will stay here again the staff made our short first visit to Barcelona a memorable one.
Dear Wendy,
Thank you so much for your wonderful review and for choosing to stay with us during your city break in Barcelona!
We are thrilled to hear that you had such a memorable experience with us at Ohla Barcelona. It's fantastic that you found our staff to be exceptional, friendly, and helpful throughout your stay. Providing exceptional service is something we take great pride in, and we're delighted that our team made a positive impact on your visit.
We're pleased to know that you enjoyed our perfect location for exploring the city and that you found our rooftop bar with its great views to be a relaxing spot after a day of sightseeing. It's also great to hear that your room was clean, comfortable, and quiet, allowing you to fully relax during your stay.
Thank you once again for your kind words and for highlighting the special touches provided by our team, including the towel replacement, water replenishment, chocolates, and bottle of cava. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay at Ohla Barcelona.
Warm regards,
Thoroughly enjoyed our two night stay in our gorgeous junior suite , everything was perfect!
Such a warm welcome from the truly amazing staff they were all very engaging and friendly tbh weve never had such a warm welcome at a hotel! Top marks to you all ! Breakfast room was very sweet lots of lovely tasty food in a nice atmosphere.
If we stay in Barcelona again will definitely stay here , oh forgot to mention the roof top bar it was gorgeous with a pool you could just jump into to cool down . Service a tad slow but it was busy so they are forgiven lol lots of lovely seating to get a good view over the city .
Beautiful inside and out ! Thanks for having us see you soon !
Dear Linda,
Thank you so much for your kind words and glowing review! We're delighted to hear that you thoroughly enjoyed your two-night stay in our gorgeous junior suite and that everything was perfect for you.
It's wonderful to know that our staff provided such a warm welcome and made you feel truly valued during your time with us. We're thrilled that you found them engaging and friendly - we pride ourselves on delivering exceptional service and it's fantastic to hear that we exceeded your expectations.
We're glad that you enjoyed the breakfast room ambiance and found the food to be tasty. Your feedback about the rooftop bar is also appreciated, and we apologize for any delays in service during busy times. We're pleased that you found the rooftop with its pool and city views to be a beautiful spot to relax and unwind.
Thank you once again for choosing to stay with us at Ohla Barcelona. We look forward to welcoming you back soon for another wonderful experience.
Warm regards,
