Dear Sandy,
We appreciate that you took the time to share your experience with us.
We are sorry that some aspects of your visit did not meet your expectations. We understand the importance of a smooth check-in and check-out process and regret any inconvenience caused by the oversight with the credit card details and the confusion at your departure. Furthermore, we acknowledge the significance of catering to all dietary requirements and apologize for not having sufficient vegetarian and allergen-free options readily available in our restaurant. We take your feedback seriously and are looking at how we can improve our menu to better serve all our guests.
We are pleased that you found our hotel to be well-situated for attending events at the Olympic Stadium and for accessing public transport. It is wonderful that the local cafes, shops, and bars enhanced your visit, providing a variety of options for your enjoyment.
Finally, we are delighted that the comfort of our beds, the cleanliness of our facilities, and our prime location contributed to the positive aspects of your stay with us. Our team is dedicated to providing a restful experience in the heart of Barcelona, and it is gratifying to know that these efforts resonated with you.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Occidental Barcelona 1929