I emailed the Hotel Seventy and asked them if it was possible for them to leave a surprise of flowers, sweets, etc in my husbands room when he checked in on a solo trip on Christmas Day. Paola de Laa from the Experience Team at the hotel emailed me back quickly and via a few more email, we agreed upon chocolates, a bottle of wine, a charcuterie board and a boquet of roses. The chocolate, wine and board were complementary! She emailed me a simple ticket to pay for the flowers and they even left a note which I drafted to say we were thinking of my husband on Christmas. I was extremely impressed with the ease of our emails and her communication with me being that I can only speak English (she wrote in great English). My husband had a wonderful stay and was pleasantly surprised with the Christmas Day welcoming.