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thebotleys
Staines, United Kingdom

Smart Japanese themed hotel

Reviewed Jun 11, 2024via mobile
Stayed for 3 nights in this Japanese inspired, modern hotel. Spacious room with walk-in shower. AC, lighting and curtains all operated from wall panel. Clean and comfortable with blackout curtains. The room doors don't have soft closures or handles that move so woken up by doors banging. Breakfast is quite expensive at 35 euros per person. However there is lots of choice. Hot food could be a little warmer but otherwise very nice. Booked the spa for 19 euros (sauna, steam and pool). The pool is very small and a length takes about three strokes to swim. A relaxing experience though. Overall a pleasant stay and convenient location for train, bus and metro. A little far out of the centre and away from the tourist attractions.
Date of stay: June 2024
Room Tip: Great views from higher floors
Trip type: Travelled as a couple
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Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this review
Responded Jun 14, 2024
Dear Thebotleys,
Thank you for choosing Nobu hotel during your trip tp Barcelona. We are charmed to read you enjoyed your stay and we reached our goals to create a memorable experience. We will forward your comment to the whole team and departments, to promote the hard work we do to provide our best to all our guests, as well as to take into consideration your comments to lean and improve for the future.
We look forward to give you a warm welcome back at Nobu hotel Barcelona in a near future.
Best regards.
Gerard Sala, Duty Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 6, 2024 via mobile

The room was a delight. Comfortable bed and stylishly designed interior. The aircon and the shower temperature need improvement though, with more control options for the temperature variation. The bathroom also need stronger fan because the steam stays for a long time and the towels are still damp the next day. When I opened the bag for the garment steamer, it was full of mould.

The breakfast on the 23rd floor was wonderful. Each day I was warmly greeted by Anais who was very professional and accommodating. She made sure my days start beautifully whilst staying at the hotel. I wish there were more people like Anais.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank T3482LWmarks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this reviewResponded June 11, 2024

Dear T3482LWmarks,
Thank you for choosing Nobu hotel Barcelona and for taking your time to write your review. We are charmed to read you enjoyed your stay in all areas of the hotel. Regarding the little inconveniences, we will forward them to all the management team to take them into consideration to be fixed in the future.
We will also forward your review to Anais and the whole F&B team to promote their great work.
We look forward to give you a warm welcome back at Nobu hotel during your next visit to Barcelona.
Best regards.
Gerard Sala, Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2024

Great experience! Staff was super friendly, especially Jesús! When we had to take the train to Madrid from Barcelona, Jesús helped us carry all of our suitcases to the train station and helped us with directions. In addition, rooms were super clean, and service was great. All around great hotel!!

Date of stay: June 2024
Trip type: Travelled with family
Thank Cookiebug123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this reviewResponded June 10, 2024

Dear Aarunib2023,
Thank you for choosing Nobu hotel Barcelona and for writing your review. We are charmed to read you enjoyed the hotel, reaching our goals to create memorable experiences to all guests, and we are pleased we did with you. I will forward your comment to Jesus and all the team to promote their amazing work and to keep always improving. We look forward to give you a warm welcome back at Nobu hotel during your next visit to Barcelona.
Best regards,
Gerard Sala, Duty Manager

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Reviewed May 31, 2024

Beautiful views from room. Room had gorgeous design, details and views. Highly reccomend getting an upgraded room to see the skyline of Barcelona. The rooftop pool, cabanas and food were incredible! This the perfect place to vacation. It had such a trendy vibe and was easy to get everywhere else in the city by uber or taxi. This specific hotel was close to plaza espagna.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank N5601GKtarat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this reviewResponded June 1, 2024

Dear N5601GKtarat,
Thank you for choosing Nobu hotel Barcelona. We are pleased to read your experience was exceptional and memorable in the hotel as well as in all the venues, specially the highest rooftop of the city. Our rooms designed by the New Yorker David Rockwell reveal a warm minimalist style fused with a Japanese design that focuses on comfort and space. We are pleased to read that guests like you live the Nobu experience to the fullest. We look forward to give you a warm welcome back at Nobu hotel during your next visit to Barcelona.
Best regards.
Gerard Sala, Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2024 via mobile

A nice hotel option for Barcelona Breakfast set up needs attention.
The room I was allocated, was a really nice room with a great view. The amenities and gymnasium are well equipped, although there was a rather strange smell down in the basement when I went to use the gym.
The pool area is very cosy, although is it very limited sun loungers. There is a very small pool suitable for a dip, but not a swim.
And one of my main concern is when staying at Hotel is getting a good nights sleep in a quiet room I would say the noise levels were kind of average but nothing to complain about.
The only criticism I have is on my second breakfast there was a very large corporate group that basically took over the area. It was definitely not the same offering all those charged the same, €35 for the privilege. It was not a nice experience at all. The staff were really struggling to cope with the large group and the other guests. While they did their best. I was not happy with the service and spoiled my experience as it was noisy, busy and slow. I could only suggest that these large corporate groups are separated and Hotel guess that are not part of the group located for separately. There was no attempt to offer some sort of goodwill gesture when I mention this to the F and B manager and again at the reception.
Chances are you will not be unlucky like I was, but I do think this Hotel does cater for larger corporate groups.
Apart from that, I would say that the front desk were extremely helpful and professional.
The location is perfect, if you’re arriving from another country on the train as it is a couple of minutes walk from Barcelona Sans station.
I managed to hire a bike and it only takes 15 minutes to cycle to the main attractions in the central district.

Date of stay: May 2024
Trip type: Travelled on business
1  Thank SteliosUk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this reviewResponded June 1, 2024

Dear SteliosUk,
Thank you for choosing Nobu hotel during your visit in Barcelona. We are charmed to read you enjoyed your stay as well as our facilities, venues, and our team. Even if during your stay we had a large group that made your breakfast a bit disturbing, we are delighted to have reached our goals to create a memorable experience and we will forward your comment to everyone to promote the amazing work done.
We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city.
Best regards,
Gerard Sala, Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2024 via mobile

We were booked into this hotel as part of a Viking cruise post-extension. It was terrible. Check-in was a nightmare and our room was not ready until 2 hours after check in time. The temperature in the room was difficult to control. We had to open the windows to cool the room down. Breakfast in the restaurant on the 23rd floor was mediocre. The elevators are very small and quirky. The staff was nice enough, but the hotel just lacked a lot. Some kind of concert was hosted in the square right outside our room on the first night of our stay and it was very noisy until almost midnight. We had had a very long day and this did not help.

The Metro is located nearby and that was a plus. There were also restaurants nearby that were good and a super market where we could get snacks and bottled water.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank AMG955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobu Barcelona, Marketing at Nobu Hotel Barcelona, responded to this reviewResponded May 29, 2024

Dear AMG955, First of all, we would like to thank your for stay in Nobu hotel Barcelona and we truly apologize for not meeting your expectations. What you are commenting is far away from our standards and goals, which are to create amazing and memorable experiences to all our guests. For this reason, we will speak with all the team to know about your situation and what happened internally, to then improve from it and become better from now on. We apologize and hope to see you back at Nobu hotel Barcelona to redeem your stay and make it this time memorable. Warm regards. Gerard Sala, Duty Manager

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